Notify technician of SLA expiry/escalation
Hello,
We have configured the escalations of the priorities, but they are not sending any email to the ticket owner or any manually set technician.
All SLA based mail escalations : is enabled
The version of Manage Engine ServiceDesk Plus currently installed is Build 9111
Can someone help me?
Thanks
We have configured the escalations of the priorities, but they are not sending any email to the ticket owner or any manually set technician.
All SLA based mail escalations : is enabled
The version of Manage Engine ServiceDesk Plus currently installed is Build 9111
Can someone help me?
Thanks