Asterisk CTI Integration with Service Desk Plus
Hello,
I am looking for your kind help in the integration of asterisk through CTI. I downloaded trial edition and configured service desk in my environment.
I was able to do the outbound call from Service Desk Click to dial functionality and the call land on another extension successfully.
I assigned an extension to the technician in the Admin tab. When i was dialing inbound call from extension to the technician extension the call landed on the soft phone successfully but not able to pop up in the Service Desk Screen.
I got the some errors in the manage engine logs and i attached those logs for your reference.
Can you help me out to trace this issue. I am looking for your kind response in this regard.
I am looking for your kind help in the integration of asterisk through CTI. I downloaded trial edition and configured service desk in my environment.
I was able to do the outbound call from Service Desk Click to dial functionality and the call land on another extension successfully.
I assigned an extension to the technician in the Admin tab. When i was dialing inbound call from extension to the technician extension the call landed on the soft phone successfully but not able to pop up in the Service Desk Screen.
I got the some errors in the manage engine logs and i attached those logs for your reference.
Can you help me out to trace this issue. I am looking for your kind response in this regard.