We have a HelpDesk phone hotline number for our staff to call. End Users will leave voicemails in the mailbox and our phone system will forward those voicemails as a WAV file to our helpdesk email account to create a request in the servicedesk.

Often this is after hours and the majority of our technicians only have mobile access. We would like to be able to listen to the voicemail attachments either from the mobile app (IOS and Android) or have it included in the email notification that is sent out, but there seems to be no way to accomplish either of these.

As of now, we have to go to a computer and login to the full web interface to be able to listen to the voicemail. This is very inconvenient after hours and it ultimately results in the voicemails not being listened to or calls returned until the next day. This causes us to potential not respond to urgent issues.