Not able to display the login page of Eventlog Analyzer
ELA Web page is no longer displaying. It was working fine and configured fully. I did find a similar thread on the forums with no resolution though. ELA is still collecting (I can see the logs building). Service starts correctly with no noticeable errors. With a netstat command I can't even see the server listening on port 8400.
Mib Template to monitor FreeBSd Server
Hi forum, this is my first post. Thanks all for the answers... In my company I've a critical problem with monitoring Freebsd servers. We have about 200 server (VM and physical server) and we are moving monitoring from Nagios to Opmanager, but it's impossible to monitor the process on the servers, because I don't have any alarms. Is there a mib template to monitor a freebsd server? Now I'm using net-snmp template but It's no good. Thanks Nicola
URL Reason : Host Unavailable
Hi, I need monitoring my website but OPM see it down. The URL is accessible from the OpManager server. Site is https Not have a proxy server. Regards,
ServiceDesk Plus 9116 Released
Dear Users, SDP 9116 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9116 SD-61054 : Directory traversal vulnerability while downloading support file from 'Support' tab. SD-61460 : Able to upload/download attachments in software without necessary privileges. SD-61416, SD-61200, SD-61431: Unable to save service workflow settings without configuring an approver for a stage Please refer to the below link
Trying to install opmanager trial on a Windows 2012 R2 with MSSQL 2012
Trying to install opmanager trial on a Windows 2012 R2 with MSSQL 2012 installed locally to the box. The Opmanager Install just does not see the SQL instance. If have tried: - local SQL account and Domain account - confirmed port 1433 and a connection is possible via OBDC on same box - every variant of host name I can think of, it should be: SERVICEDESK\MENGINE - the login account is name MENGINE and the password is a complex - 11 character password. Configured this way
API - Length of Details
Is there a size limit via the API calls to ServiceDesk PLUS MSP in the DESCRIPTION section? In other words what is the maximum number of characters that can be sent?
Restricting who technicians can assign to
Hi all, is it possible to get a module in maybe business rules or some sort where certain groups and technicians are hidden from specific technicians in defined sites. This would allow TechnicianA of level1 to only see TechnicianB of level1 and Technician A & B of level 2 and nothing from level 3 above. this means he cannot bypass the "process" and only has one route to go. Regards, Willus
Additional fields in change templates
I'm attempting to customize our Change Management templates and running into some trouble. I'd like to add additional large text fields below the "description" field, unfortunately when I add the fields, they default to being one line tall and only extend halfway across the canvas. How can I customize the size of the additional fields? Also, can I customize the fields required for different stages? Say I wanted to add a "proof of testing" field to the Implementation stage, how can I do that?
Taking Notes While Opening a Request - Possible?
Is it possible to add a Action to open the Add Notes dialog while creating a request. My techs are telling me that the process of first creating the ticket then having to go to Action Add Notes is too time consuming and would be better if they could add the notes while on the initial screen. Any ideas or better ways to accomplish this? These would be notes for other techs and not visible to the requester. Thanks, Ken
SDP 9115: Shortcuts work only once
Facing an issue with the new keyboard shortcuts in Servicedesk Plus 9115 using Firefox (42). It seems they only work once every page load or reload. Working fine in IE and Chrome though. Best regards, Andreas
Help Default Username Wrong!!
Hello, I hope I can help, I installed the version of ServiceDesk but the default login does not correspond shown. Install solution from Ubuntu 14 Server and initialize the application from:
Is It Possible To Send A Custom email Notification to a Specific Technician?
Is it possible to send a custom email notification to a specific technician when a request is assigned to them? It looks like the Notification template is global and I want to use this to notify 3rd party contractors where specific fields are included that I don't want going to all technicians. Thanks in advance. -Ken
Contact authentication
Hi support team I imported contact from CSV file but can't login with AD authentication, is there any way to authenticate contact from AD? Moreover, it is possible to a contact can login to all Business Units ?
Spam filter stopped working
Hi Guys, When i upgraded to version 9100 my spam filter stopped working, specially the automatic reply. but it still appears on the ticketing and we have to delete them manually.
One to many relationships - Requesters
I'd like to see the ability to create department to multi-site relationships for requesters. This would give managers the ability to oversee departmental employees who are located at different sites. Right now this is a limitation whereby the work around is creating a site called the department...this is ineffective since our sites pull from AD and are set due to emergency protocol
/sd/SolutionsHome.sd unauthenticated access
Where do i go to disable anonymous access to this page?
OpManager Large Enterprise
Hello, I have an eval version of LEE and I have added two devices. The problem I have is that SNMP has discovered the device type, software version etc.....but it doesn't display a hardware details tab or any interfaces for those devices. We also use the Essentials edition which doesn't have this issue. Any ideas ?? John
Howto delete Link to Product Overview?
How can I remove that link?? thanks in advance Chris
Device template and process template
Is there a way to apply a process template to a device template?
Problems recieved request (SupportCenter Plus)
Hello, I writing this message because in the company when I work we having problems to receive new requests or the update of others requests. The latest requests are from Monday 09-11-2015, I try send an email to the account of SupportCenter Plus and that email never came, also, we tried do a reboot of the server without any result. I attached a print of this problem, I hope you can guide me with this. Cheers and regards.
NetFlow does not display reports in the chart, the report displays only the last 15 minutes
Hi, I have installed the application NetFlow Analyzer 7 Professional and my graphs only show the flow of the last 15 minutes. I can not see the graphics of the day, or the last hour . I need help
Automatic refresh of OpManager webpages?
Hi there, Is it possible to have OpManager refresh webpages automaticly? Now when i watch again i have to login again.... like to see it automaticly refresh every 1 min or so. Wouter
Hotfix 8003 released
Dear Customers, Today we have released our service pack 8003. Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html List of enhancements and the issues fixed in this release as follows Features/Enhancements : Sl.No Feature ID Description 1 12963 SupportCenter Plus - Zoho Reports Integration Zoho Reports is an online reporting and business intelligence service that helps you easily analyze your business data, create insightful
Business Rule Query
Hello, I currently have Business Rule that emails a distribution list (outside of IT with no access to system) when a new Request is assigned to a specific group. I was hoping to set up a rule to email the same distribution list when a call in that Group is marked as Resolved. I can see you can mark it to be Executed when a request is Created or Edited, but I don't want them getting an email every a note or field is added, just the status changed to Resolved. Is there another way of doing this or
Automatic Status Change
We are seeing number of instances where tickets are set to, for example, waiting for response and, depending on the view the technician is using, may not see it again before its breached the SLA. Is there a way to reset the status - no matter what it is set to - back to 'open', escalate or even poke the end user so that these tickets are not put into limbo and forgotten about? Jason
multiple e-mail accounts
Hi, i am trying to figure out the following scenario and any suggestion would be useful: my company has acquired a smaller company. let's call my company, company1, and acquired company, company2. Every company has it's own set of users and for some time every company will handle its own users, but using the same service desk, thus meaning that users form company1, should send requests to support@company1.com, and recieve answers from the same email address, and users from company2 should send requests
After upgrade to 9115, replying to tickets does not autopopulate "To" field
This morning we completed the upgrade and ever since when replying to any type of ticket, it ignores the requestor and cc information and does not populate any of the address fields like it once did. Attached a sample screenshot... Have not applied any templates, but doing does not change the behavior. I'm not seeing any particular settings for this in the mail servers settings, notifications or reply templates. Any ideas? Thanks. Steps for duplication, open any request or incident > click reply.
Modifying default template, business rules no longer apply.
Hello, I am currently testing service desk and setup business rules. If someone chooses a specific category (hardware) it will go to the group (infrastructure). It worked fine until i modified the default template, i removed a few fields and made categories and priority required. Now when i create a ticket the business rules do not apply at all. ANyone have any advice? If i choose another predefined template the rules work fine.
How do i use the RESTAPI?
I'm trying to add a request via the RESTApi but it keeps giving me a response of "HTTP/1.1 401 Unauthorized" This is my first attempt at using an API, so i'm probably doing something obviously wrong, but the documentation doesn't show how to actually specify the Technician API in the HTTP Post. It says to either include it in the URL or the Header, so i tried both, but maybe i'm using the wrong keyword or something? It doesn't actually say in the documentation how to do this... Any help would be
Associating a requester with multiple sites
Some accounts have people who work across all sites in that account. They might be in a call center or the IT department that handles all sites for that account. They use one email address. Currently, a requester once created has a site that is associated with their account. Once a ticket comes in from an associated requester there is no way to change the site or even the requester. It would be useful if we could add multiple sites to the requester so that if it was assigned to the wrong site
New Incident Button
Is it possible to map the New Incident button to a different template other than the default template? Regards Chris Bailey
Embedding External Form in Description Field
Hi, How can I get an external web form within the Description field on Field change using the custom script given below. /*To set content of Description field use below method*/ $CS.setDescription("sample description"); Note: The form works when I use the Copy and Paste function in Description. In other words, I need to use the "iFrame" tag. Regards, Pramod
ADSelfService My Info quick successive update gets the hump
Fast successive updates to My Info in the Self Service Portal causes problems. Firstly, a blank white screen. Then trying to load the base URL again, you get the following warning: "Update your profile details. You have some mandatory profile details that need to be updated. Click Here to update now." Which gives the blank screen again, and you get stuck in a loop, or you get to a "null" page which says: "Sorry,the page you requested was not found. Please check the URL for proper spelling and capitalization.
Active Directory Import
Hello, Can anyone tell me if the Active Directory import supports importing from the Custom Attribute fields? I found this but it doesn't mention them: https://www.manageengine.com/products/ad-manager/help/csv-import-management/active-directory-ldap-attributes.html Many thanks, Lisa
Editing Service Request to another Service Request
Hi For our organization we have only use Service Request either for troubleshooting and/or separate for purchasing equipment and they both have their own custom fields. The issue is that when we are troubleshooting lets say a printer and lets say we have to replace that printer, we cant change the service request from troubleshooting to a purchasing, so is there any way to edit and change the service request once it is open? Thank you
Remainder enhancement
If a call hasn’t been updated within a specified amount of time then the ServiceDesk would send a reminder email to the technician.
Add changed content to notification when ticket is updated
Hello again :) ! I would like to include changed content into notification. When ticket is updated, users gets email with information that his ticket is updated, but I am not able to iclude what was added/removed/changed, etc... Is there a way to add only changed content to the notification template so requester can see right in the notification what was changed ? I know that requester can go to the history tab for particular ticket, but putting this into notification would be realy great. It was
Everything you need to know about Cloud version of Servicedesk
Top points and features that you need to know about cloud version of Servicedesk is here. Register for the Webinar to know the key features of Servicedesk On Demand. Regards, Priya Kumar ServiceDesk Support
Android App - Service Desk Hosted Solution
My company subscribes to the hosted service desk solution. My question is does the hosted solution allow users to also use the iOS or Android mobile applications for service desk plus? I've tried to login to the application and I cannot gain access. I know you offer a localized version of service desk and I'm wondering if that's the only way to gain access to Service Desk via the mobile application? Thank you, Erick
Solutions page
Is it possible in SDP on-demand to make the solutions page public? As in a user could view the page without logging into the self service portal?
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