Everything you need to know about Cloud version of Servicedesk
Top points and features that you need to know about cloud version of Servicedesk is here. Register for the Webinar to know the key features of Servicedesk On Demand. Regards, Priya Kumar ServiceDesk Support
Android App - Service Desk Hosted Solution
My company subscribes to the hosted service desk solution. My question is does the hosted solution allow users to also use the iOS or Android mobile applications for service desk plus? I've tried to login to the application and I cannot gain access. I know you offer a localized version of service desk and I'm wondering if that's the only way to gain access to Service Desk via the mobile application? Thank you, Erick
Solutions page
Is it possible in SDP on-demand to make the solutions page public? As in a user could view the page without logging into the self service portal?
Disk trending report
We are looking for a report that will help predict or show future hard disk trending based on past consumption. I have looked at OpStor, but that is much more than we require. Does this ability exist in OpMan? Thanks, Karl
Would the asset explorer support the automatic inventory devices of QNAP/Netgear/Citrix Xen Server
We have a client of Jewelry company named KGK, their manager is an Indian worked as India company before, and now testing the AssetExplorer software in their environment and found some issue in automatic inventory, they don't want any import from manual function. So they want to some respond with their requirement： We have technical difficulty in using SNMP scan feature for inventory of certain brand Network devices like ,Access points ,routers and switches ,due to snmp objects not supporting in
IE 11 - Search AD Objects
After upgrading to IE 11 last night, the Search AD Objects function is not working. It is still working for users on IE 10. Nothing occurs when I click on the arrow.
Group notification when ticket is updated
Lets assume that we have a group of users (same department, same site, same account). Is it possible to notify this group of users when ticket in their group/site/accout is modified (not solved, not created, not closed) - only when modyfied (ie. other user put some comments, add attachment, etc...?
field description not showing on mouce hovering
Hi, In the requester window (client side) the description that I have given to the various incident/service catalog field doesn't show at all on mouce hovering. Can you help please? Thank you Antonio
OpUtils: Trying to start OpUtils Server
Hi, I am getting the following errors in the logs and I cannot access the server : localhost:7080 STATUS | wrapper | 2015/11/09 14:09:34 | Launching a JVM... INFO | jvm 1 | 2015/11/09 14:09:34 | WrapperManager: Initializing... INFO | jvm 1 | 2015/11/09 14:09:34 | OpUtils : originalLocaleStr is en_US INFO | jvm 1 | 2015/11/09 14:09:34 | OpUtils : System.setProperty -> IS_NATIVE_PING is ==>>false INFO | jvm 1 | 2015/11/09 14:09:34 | INFO | jvm 1 | 2015/11/09 14:09:34 | OpUtils
This device is presently not reachable - problem
Hi, i'm monitoring about 39 devices, and from time to time i get the message "This device is presently not reachable" " This device is presently not reachable. OpManager will detect and rediscover the device once it is up." i get this on random servers, i monitor centos 6.5 and ubuntu 14 if i ping the message, it works, if i test the login credentials it also works (CLI) but the monitor says , device not reachable, please help
Notification Template - How to Reply to Requester with Comments Typed in the Close Case pop-up
Hey everyone, You know when you close a ticket in Service Desk there is a pop up that asks you to type in Comments and Closure Comments. How do I modify a Notification Template so those comments are sent to the requester when the Ticket is marked as closed. Thanks!
Instructions does not work with Fortigate FGT90D?
Hi all, New to firewall analyzer. I'm doing a survey for my company who is seeking an alternative to FortiCloud. A bunch of the instructions did not work. I'll set it to underline. Configuring the FortiGate Firewall Follow the steps below to configure the FortiGate firewall: Log in to the FortiGate web interface Select Log & Report > Log Setting or Log & Report > Log Config > Log Setting (depending on the version of FortiGate) If you want to export logs in WELF format: Select the Log in WebTrends
Please help me with what would seem to be a simple report.......
I need a report that tells me the average time it took to resolve tickets during a certain time frame. It should not include the time a ticket is on "hold" or "waiting on requester". It should also not include non-working hours. I would like the average time to be outputted by Group Please please help me.
relationship between requester and products bought
hello the support team we 've just acquired ServiceDeskPlus MSP software we are want to use and deploy for our business. effiace to be more in the management of our customers, I would like to know if there is a relationship between the customer (requester) and the products it holds. when filling out the form, we would like to have an overview of the products he owns such as software or a maintenance contract. 1- how to implement this system? 2 -how can we assign a product to requester to be so
Renaming a tab
Hi -- We would like to know if it is possible to rename the Project tab to Work Request. Please could you let me know if this is possible. Thanks Lynne
Packages
I'm beginner on Desktop Central i don't know how use software deployment i'm convert form exe to msi by using MSI Wrapper application to convert i follow this i do same this video and same application to convert ( the example on firefox) click here to see the application than i'm upload msi to desktop central Packages > Add Windows Software Package see what i'm doing is it correct or there is some thing wrong i take command/Arguments
Customized Request View
Hello All, OK, so I have been trying to customize my view in Service Desk to one that can see the following: All my open, pending, on-hold. All unassigned This is not possible, as there is no option for it in the drop down. Also, the option for none is there, I have no idea about this.....any assistance with this would be great, how can a ticket be none??? Also, if you are going to make a size limit for the posts, might want to show when that is reached, as there is no way to know......
Script copying to %localAppData% does not copy to correct directory
Hi, I have a custom script that copies file from a network share to the %LocalAppData% directory of the logged in user. When I deploy through Desktop Central instead of copying to %localAppDat% or c:\users\xxx\appdata\local\yyy it copies to C:\Windows\system32\config\systemprofile\AppData\Local\yyy Is there anyway to make the script execute as the local logged in user instead of the system user
Cannot see history of device down going back up
In all alarms I can only see the last status of a device being up again. I would like to see all the down and up of all device in ALL ALARMS
APM Pluging new version 12.4
Hi ManageEngine announced recently the new APM 12.5 (standalone) When would be available APM plugin for OPManager? Thanks
Customize the Incident Template - Future Edits?
I must be missing something, but when I go in and edit the default incident template, I've added some new fields. One of those fields is a list, so I put in a few items on that list when I initially setup up the new field box. All that worked great. However, now I want to change/edit the list of items and add and/or take some options away. I'm not seeing a way to edit the new field box I put into the template. What am I missing?
Is Manage Engine Pink Verified?
in other words, how many processes are ITIL compliant and measured by Pink Elephant?
Archiving tickets
Hi, When we try to archive tickets we are recieving this error: Insert Error: Column name or number of supplied values does not match table definition. What can we do about this ? Thanks, Michael Hogendoorn versie : 7.9.0 Constructienummer 7944
email reports too large
Hi I got an audit report emailed to me this morning that was so large that it hung outlook while trying to render it. I saved the email to a HTML file which was an amazing 57Meg is size. We are a small organisation so I cannot imagine the file sizes being sent in larger organisations. When you read the HTML there are over 50,000 rows of code. Every table row has formatting applied. It seems that there is no optimisation of the HTML code here. Shouldn't these reports be stored on the PMP web
Request catalog
HI all, in request catalog section is possible to force an alphabetical order for template? Thanks a lot, Davide
Cannot fetch mails from exchange 2010 server
Getting the following error when I try to save the outgoing mails in the service Desk Plus The Service Desk is not fetching mails .
Graphic Incorrect
We have in our OP enabled graphics in Real Time, where we monitor bandwidth consumption and traffic of a particular link. The monitored link is 30MB but notice that the graphics pass of 30MB or 100% when monitored by%. Attached follows evidence of graphics. Could verify, please ?
Automatic Reply to Request dependant on subject/content
Hello, when a user sends a request we often want/need to know if he/she has done/checked all the necessary things before. In this cases we reply the user and ask him if he/she has done those things. Is it possible to automatically send a reply with a certain template dependant on the subject or Content of th request. I know where to add the desired reply-template. But I dont know (if possible )where to set a rule like "if subject/Content equals 'XXX' then reply to requester with template 'YYY '"
Automatically Request
I have a ask for you. When I receive a specific request from a user it's possible to generate automatically another request? Thanks, Davide
increase the font size in customer reports
hi guys, How can I increase the font size in customer reports including the table and lable?
Self Service Portal preferences
Hello, I am super-happy to see the "Self Service Portal" beeing implemented in the newest build! :) Unfortunately I haven't found a setting to disable the Desktop Icon for SSP, which gets generated with the client agent update. I would like to check the new feature before I publish the feature to all users and I want to prevent the user from clicking into ssp as long as I haven't published the feature officially. Is there a setting to prevent the desktopn shortcut from bein installed? I have created
Cannot delete site and department
Hello! We are trying to delete a department and its respective site but when we delete it, it become greyed out and informs us that site/department is used by a module. The name of the department and site is 'Assistive Technology' I have tried the following code below to delete a site, running a query in the ServiceDesk Database in the SQL Server Assistive Technology Site ID = 609 update Workorder set slaid=null where slaid in (select slaid from sladefinition where siteid in (609)); update Workorder
Share Scripts with Other ADManager Plus Customers
If there are other companies out there who have developed custom scripts that they would be willing to share with other ADManager Plus customers, I would really like to hear from you. My primary interest is in developing custom scripts to create accounts in downstream systems and applications other than Active Directory, but I can see the potential for using custom scripts for an almost unlimited number of purposes. If you have any scripts that you can share, please get in contact with me. I noticed
Uninstall Office 2007
Has anyone used offscrub07.vbs to uninstall Office 2007 from Desktop Central? If I run it local, it runs fine and does its job, if I push it with Desktop Central I get a error not enough perms to access registry..... Any ideas?
radius authentication with active directory
Hi, i tried to configure the NetFlow radius authentication, and i have a question, it is possible configure the user authentication in radius to use the accounts AD server? And if it is possible there is some method to do it? From already thank you very much regards
Assigning Problems to a group
Is there a plan to associate Problems with a particular group? For example, we could have a problem with our environment or with the application we sell. The group handling each type of problem would differ. Thanks.
Question on Reports
Hi, Service Desk plus : 9.1 - 9115 Database - MS SQL Could you please help out with the following questions 1) Can we generate a custom report with only the graph as the output? That is without the table data. - Example - the number of tickets opened last week, the number of tickets resolved/closed last week, total number of tickets opened last week 2) Please tell me how to generate a report with a graph on the top 5 categories raised last week / last month. please let me know if you need any
Can you please provide "technical architecture datagram on Manage Engine implementation "?
Hi, I need technical architecture datagram on Manage Engine implementation . ManageEngine SDP Enterprise 9.0 build 9048 Mohammad Golam Rabbany Proud Customer of MESDP
Invalid License Error
Hi, Anybody knows how to resolve "the invalid licence error" after license expiration. I have just got a renewed licence file,, however I can not apply it. Whenever I run the batch file run.bat it gives an invalid license error, that's why I can not apply the new license file. Please advise, Regards, Sahin.
Install ServiceDesk on new Windows 2015
We are setting up a new Windows 2012 server for the latest version of ServiceDesk. It is currently setup on a Windows 20003 server. So I want to install a new fresh copy of ServiceDesk and the latest patches. Where can I download the most current version?
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