Dear Customers,

You may have noticed and complained that our support has become less responsive over the last few days. Unfortunately, this is indeed true. Our support is completely backlogged because of the flood disaster in Chennai.

Many of you might know that Chennai is suffering its heaviest rains and floods of the last decade. They have battered the city for more than a month now and the forecast today predicts a worse downpour over the next four days. More than 10,000 residents have evacuated, including some of our own employees, and many are unable to get to work due to severed rail and road connections.

ManageEngine has increased support from our offices in Austin, USA to serve global customers during this emergency. People are also working from their homes, where possible. All this will certainly help but we still expect delays in customer service. Please be patient with us. Thanks.

https://blogs.manageengine.com/corporate/2015/12/03/manageengine-customer-support-slow-due-to-chennai-flood-disaster.html