Install ServiceDesk on new Windows 2015
We are setting up a new Windows 2012 server for the latest version of ServiceDesk. It is currently setup on a Windows 20003 server. So I want to install a new fresh copy of ServiceDesk and the latest patches. Where can I download the most current version?
Office 2010 package
I am trying to create a office 2010 package I have created a .msp file by following the documentation on how to create this package. Under the part adding the package in Desktop Central it says Specify the Preinstalltion script as : 7za.exe x-y "Office2010Pro.7z". I am unsure where do I specify this this script. I tried it under pre deployment activities but got an error saying that it couldn't find the script.
Unassigned requests automatically assigned to Support group
I have tried everything that I can think of at this moment to have unassigned requests be placed in a support group. I have tried using business rules with all sorts of different rule combinations and am unable to achieve the desired results. Any suggestions? Thanks in advance, Adrian
Problems with to start program
Hello we have firewall analyzer installed a linux server (red hat enterprice 6). Now we have a evaluate product (29 days) but we will think to buy it. The installation was corrrect but we can not access to application by web access. When we run the bash file, the message give us. [root@socprtg02 bin]# ./run.sh JAVA_HOME : ./../jre SERVER_HOME : ./.. JAVA_OPTS : -Djava.awt.headless=true -DpdfReport=false -Duser.language=en -Duser.country=US -DminDiskSpace=5 -Djava.library.path=../lib:../lib/native
Weak ephemeral Diffie-Hellman error
I see from the other forums that there is a modification to the server.xml file that can be done to get those applications not to use weak Diffie-Hellman encryption; I've tried the same on the file for ERP but it doesn't appear to work correctly (unless I've missed something?)
Issue in Servicedesk 9114
Hello Support, Last weekend i updated servicedesk plus till the latest version 9114 and i notice now there is a problem with the Configuration Wizard --> Helpdesk -> Notification Rules the default tab is Requests and when trying to change tab too for example Change / solution / task or mobile push notification. Nothing happens this seems too be because of Java script? tested it in all 3 most known browsers and nothing happens. Are there more people with this problem since the update? or is it a matter
Help configuring notifications
Hi, I'm configuring Service Desk Plus in my company and I'm having a problem with notifications rules. When I try to configure, I get this screen: I see four tabs: Request, Solution, Tasks and Mobile Push notifications. I just can modify the first: Request. I press in the other tabs and nothing happens, I keep hung in the first tab. I use Internet Explorer 11. Can you help me to access the other tabs? Thanks
Mail History Conversation
Good evening, We use the SDP MSP version 8315 and are having problems with e-mail sent by the SDP history. Example. - The client opens a ticket. - It is sent to the customer a confirmation of opening the call to him via e-mail. - During the call, we exchanged several emails. - However, every email I send the SDP to the client, the SDP does not send the discussion. - This is a problem that can be fixed? Some customers need the e-mail of history that is recorded in the SDP-MSP; The SDP is not sending
Can not authenticate to Active Directory
New install of the Free Version using MS SQL database. I imported my AD users fine and converted one to a technician but when I try to log in using any AD credentials I keep getting bad username/password error. What am I missing?
preventive maintenance task
Hi, For some reason I'm not able to create a preventive maintenance task, Everything seems to go okay, untill I click save. FAILURE :Error occurred while trying to save Preventive Maintenance Task. I have read a few other articles, but this were all related to old systems, where I'm running on the latest version and service pack (build 9114) Anyone got an idea? Thanks, Johan
How to automatically assign request to a certain department
Hello, I'm sure this is there, but I am new and I don't see it. We have multiple clients and we'd like to have a request be automatically assigned to a department. We have one main email, but being able to get an email from a certain client and having it route to their department would be awesome. -Nick
Requester details auto filled when a requester is a technician
Hi all, I have a question... when a requesters make a request the fields of "Requester Details" auto filled. when a technician make a request this doesn't happen How can I do this? Thanks a lot, Davide
Assigning tickets
Hi, let me start by saying sorry if I'm being thick with this question, but in ServiceDesk Plus when you assign a ticket to a technician is it possible to add a note at the time of assigning? I know you can assign then add note and email technician but it'd be so much simpler to add a note at the time of assigning the ticket.
import "reporting to"
hi guys, I can import users by LDAP including Job title & Department Name, but "reporting to" field is empty. How can I set the LDAP?
Forwad logs to another log server in realtime
Hi, I need to know dose EvetLog Analyzer has the capability of forwarding logs to another log server in real time. Thanks,
Best practice for tracking licenses like Adobe Creative Cloud
Hello @ all, I stumbled across a problem when I wanted to add licensing information to DesktopCentral: For Example: Adobe Creative Cloud. There are subscriptions for single products, i.e. Photoshop, and then there are subs for the whole suite (all products). Let's say I have 15 subscriptions. 5x Photoshop & 5x AfterEffects & 5x whole suite. So as far as I see now, I have to add licensing information for every single Adobe Cloud product? Which means for example: Photoshot: 5 single licenses + 5 licenses
Sending Notification Failed
Receiving "Sending Notification Failed" whenever trying to reply to a ticket. Support file attached.
Missing Event ID 4625
We've found we haven't been logging Event ID 4625 so we had some assistance from support to remove that event from the 'audexcluderules' table in the database but I am no longer seeing filters for those events in Configuration | Advanced Configurations | Logon Failure Events. I am pretty certain those used to be there but aren't any more. Could someone provide the default values for the various filters necessary to properly log 4625?
help importing CSV file (asset import wizard)
I have a CSV file with just server names. The file is formatted is such: server1,server2,server3,server4 When I load the CSV file, I'm required to use the drop-down menu to pick a column for workstation name and model. First - I thought CSV files don't have columns...they are just text (left to right) separated by a comma. So, how can I have a header for workstation name and model?? What special format should I put this CSV file in?? when I tried: server1,dell,server2,dell - and I was able to
Regenerate text of Change Recommendation each time the button is pressed.
Scenario: A change is submitted with a Start Date of 1/1/1900 The change manager sends a recommendation with this date in it. During our CAB meeting, it's decided that this needs to be rescheduled. The change owner modifies the Start Date to 1/30/1900 The change manager clicks "Send for Recommendation" but the auto-generated text has not honored that new start date/time. Clicking that button should regenerate the text each time.
Change Requester Name on Multiple Tickets
Hello, I have a requester with an old user and one new in AD. I want to assign all the tickets of the old user to the new user, Is there any way to do it? Thanks, Regards.
Incident Button Mapping
Is it possible to map the New Incident button to a different template other than the default template? Chris Bailey
APC UPS Alert for On Battery
Hello, I receive an alarm in OpManager for my APC UPS devices however I am not finding a way to receive a notification for this alarm. I have setup a notification profile and selected everything available and still nothing. OpManager can obviously see that the UPS is On Battery, but why cant I associate any kind of email notification? Thanks, Chase
Run ADManager Plus as a Service using MSA
Hi there, We have installed ADManager Plus on Win server 2008 R2 and we would like to use a Managed Service Account to run the Service. We have installed the account and the service does start and runs without error using the MSA but we noticed the dashboard modules do not load when running the service with this account. What permission do we need to assign to the MSA so that it can run the service and load all of the modules? Thanks!
Query reports specific fields
Good *insert time of day*! I have been looking for a query report that which presents me with the requestors name and e-mail, but only for those individuals which have created tickets which have been resolved/closed at the time of running the report. Anyone have an idea or solution to attain this information? Best regards, Niklas
Automatically assign default SLA to a ticket
Hi everyone, I am using SDP MSP V8.3 build 8314 (free version. I have created a new SLA, but it does not seem to apply to new tickets. Is there a way to assign a default SLA to all tickets for all accounts? Regards, Leslie
Advanced Search list order
Hello, On the Advanced Search screen: Is it possible for the Select Column list items to be displayed in alphabetical order? Thanks, Daniel Comley
ZenDesk Migration
We are looking at alternatives to ZenDesk and wanted to know if ServiceDeskPlus allows us to migrate our current tickets from ZenDesk into it?
Request Closure Rule
Hi there, Is it possible to get a Site option under Closure Rules (specifically Requests), this would help when it comes to reporting time showing Site "unassigned". we tie MESDP into AD but our Office location and Department are always behind when it comes to people changing locations in our organization. Having this option available will help our technicians locate exactly where the requester is from. Regards, Willus
Logon failure log ServiceDesk Plus
Hi, Is there any way to see the users with logon failures in SDP? Regards.
SDP Certificate migration
Hello to all, we are going to migrate our installation to a new server. This installation has a certificate for https and we would like to know if a full backup will copy this certificate. Thanks in advance
Printer Tracking
Hello, Currently we're tracking our printers by manually adding the information into ServiceDesk. Soon we will be moving our printers over to asset scanning. Before we do I just want to verify the criteria that the asset manager uses to identify printers. Just as workstations are tracked by the registry key based on workstation name, are printers tracked by the name, serial, IP or asset tag? If two printers are scanned with the same name (ie. default manufacturer name) with different serial numbers,
For SOX Audit purposes – need to track deletions for Requests or Changes
In order to meet our auditors specific request, we have been asked to provide a report showing all deleted incidents/requests and changes. I understand SDP does not provide this as once a deletion has occurred, that ticket is forever lost. Is there a plan underway to archive all deleted incidents/requests or changes in a manner that I can report on all deleted incidents/request or changes after the fact?? Or, is there way to report on these now? Thanks, Jamie
OpManager WMI Credentials
Hi, We are are not able to pass credentials test with WMI for Windows Server 2012. How can we set these credentials? Thanks, Marcus
Migrate ServiceDesk Standard to Professional
We have in production service desk plus standard edition, and we bught the prefessional editon, is necesary make a fresh instalation, or we can put the new license on the actual instalation??? Regards Enzo
Home Dashboard - Requests Summary and My Requests Summary
Hey Everyone, I need some help understanding the Home Dashboard - Requests Summary and My Requests Summary. My understanding was: The Requests Summary would summarise the requests based on the Groups I'm assigned to; The My Requests Summary would summarise the requests assigned to me. Can someone clarify i've made the correct assumption? Thank you. Daniel
Emails from Alerts and Reports
I can setup email and utilize the test button, and receive an email. I never receive an email when an alert or a report is generated. Any ideas on how to troubleshoot?
Netflow won't start - System Halted
Hi, Just installed NFA in a new machine and when I try to run it the following error appears: There is not a single detail about the error! =============================================================== [root@ISPNFAM01 bin]# ./run.sh /opt/ManageEngine/NetFlow/bin/.. /opt/ManageEngine/NetFlow/bin/.. Nov 01, 2015 10:15:53 AM com.adventnet.persistence.ConfigurationParser$1 resolveEntity INFO: /opt/ManageEngine/NetFlow/bin/../conf/customer-config.xml doesnt exists, hence it is skipped -----------------------------------------
Bulk change "Requester allowed to view" and/or set user default
Hi, I'm using AD import and I'd like to set it so that ever user imported has "Requester allowed to view" settings set to "Show all their site requests" automatically. Is there a way to make this set as such upon import. In addition is there a way to bulk change this setting for the ~490 users I have already imported? Thanks, -Chris
CMDB API - Query Workstation
Hello, I'm trying to develop a web application that will accept a workstation name and allow me to return a list of possible matches. Then, the user can select the appropriate match and edit a UDF on the workstation. Basically, my company is looking to use this to accomplish a mobile inventory task and associate room # (UDF). So....I have verified that the Servlet API works just fine for updating the UDF and actually got that static HTML page up on a webserver and working very quickly. Now however,
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