CMDB API - Query Workstation
Hello, I'm trying to develop a web application that will accept a workstation name and allow me to return a list of possible matches. Then, the user can select the appropriate match and edit a UDF on the workstation. Basically, my company is looking to use this to accomplish a mobile inventory task and associate room # (UDF). So....I have verified that the Servlet API works just fine for updating the UDF and actually got that static HTML page up on a webserver and working very quickly. Now however,
Email fetching is failing because SDP cannot delete the email from the server
We have a particular email that keeps crashing fetching. The error says that SDP cannot delete the email from the mail server, and that we should manually delete the email from the server. However, my IT team tells me they cannot find the email on the mail server, so we cannot delete. We are then in an endless loop, because every time we restart fetching, SDP fetches the same email and then crashes on the delete part. No other emails make it in. Please help! Diana
Modify HTTP 404 Error
Is there a way I can modify the 404 Error page. We are cutting over from our old HelpDesk system to yours. I plan on pointing the IP address in DNS of our old sever to the new server so the old links will route to the new server. Problem is when doing so, the old links will issue a 404 error on the new server. I would like to modify the 404 page or have it somehow automatically redirect to the default page for the user to sign-in or better yet for single sign-on to auto authenticate the user.
Converting .cer SSL cert& a key store to PFX
Is there a way to convert a .cer SSL cert & keystore to a PKCS#12 (PFX) with the keytool.exe in C:\ManageEngine\ServiceDesk\jre\bin ? I need to convert my current certificate to PFX format but my CA (Symantec) does not provide certs in PFX format. I read that OpenSSL can do the conversion but I am not sure if ME ServiceDesk Plus uses openssl or just the keytool. Please advise. Thanks & Regards, Winston
Contract Billing
Hello We ran contract billing for some of our clients for testing Unfortunatelly we prepared contracts with some mistakes in dates. (For instance, 2 contracts start in the same month - take a look on the enclosed screens) Right now we get mail day by day - " Bill cannot be generated between two contracts" Is it possible to turn off/delete contract billing for all acounts completely??? There's no possibility to remove wrong defined contract or service plan (or even edit it) and this is very painfull!
Asset Management
Morning all, In asset tracking, currently when a CI sits in assets its displayed as *computername@domain*. When scheduled scanning is run and the workstation name or config is changed the old CI is tagged as *computername@domain*_old, Is there anyway we can make all the _old just get removed from the asset pool instead of getting tagged with _old? Cheers, Willus
iPhone App Error
Hi I am trying to setup the iPhone app to use with the free version of On-demand ServiceDesk Plus. When trying to login I just get "Error". I have verified our domain. Any other steps needed to get this working? Thanks
Unable to scan esxi 5.5 u2 for inventory
when using the vmware device type and any credentials, i receive, FAILURE :Exception while processing the request. Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File.
Resolution auto closing
We are having a problem where Requests are created and the resolution is automatically filled in with nothing, MESDP then thinks that the resolution has been entered. When technicians close a job the closure rule thinks a resolution is entered when in fact its not, allowing our Organization to miss out of valuable Solutions. We have gone through all our templates to make sure that they haven't got any characters, symbols, numbers or spaces entered. The only odd thing we could find: we edit a template
In depth Asset Search
is it possible to get a in depth search function in Assets to search HDD serial numbers, i know this works with MAC address etc but we specifically would like to do HDD serial number. Is that possible to implement? Regards, Willus
Worklog Type Column
Please add the ability to choose to display the worklog type column on the work log details view.
Approval Report
I would like to build a report to a specific ticket that show me: - the user approver - Date when it was approved - Details of description about approval Versión : 9.0 Construir 9041 MySql
Report conversations
I would like to build a report to a specific ticket that show me: - Conversations between technician and requester - Date to these conversations Versión : 9.0 Construir 9041 MySql
Why \ManageEngine\EventLog\Data folder size is very big ? And how to reduce this folder to make sure enough space to keep log ?
Hi All Why \ManageEngine\EventLog\Data folder size is very big It more than Index folder,and what type file store in this folder? How to reduce this folder to make sure enough space to keep log ? below is our ELA information Our ELA server collect 50 syslog device and 40 windows server. Build Version : 9.0 Build Number : 9002 DataBase : MSSQL Build Date : Jun_03 Build Type : 64bit Language of Installation : Engilsh
Hardening of PMP SSL/TLS configuration
My site is in the process of hardening all of our services that require authentication. I upgraded our PMP install to version 8.1 (8101) and I configured it with a globally trusted certificate. I then ran a nmap scan against the install for the script ssl-enum-ciphers on the port 7272. Much to my surprise, it reported back that SSLv3 ciphers are turned on. The results were: PORT STATE SERVICE VERSION 7272/tcp open ssl/http Apache Tomcat/Coyote JSP engine 1.1 | ssl-enum-ciphers: | SSLv3:
Can I disable the self service portal?
Hello all, We're evaluating at the moment and everything looks good in terms of functionality but we don't want any of our clients to be able to login, nor do we want to provision them a self service portal everytime we add in an account nor do we want to have to specify a "login url" each time we generate an account. Is there a way to turn this requirement/behaviour off?
Change user role Postgres
Hi, Could someone help me please. I am locked out of Servicedesk. Getting "Username or Password Incorrect" for all LDAP based users. I tried resetting the local administrator password but the procedure is not working for me. The only account that i can log in with is admin but it is not an admin account. I would like to change the role for the "admin" user to SDAdmin to allow me back into ServiceDesk. Can anyone help with the postgres query to do this please?
Change password of the domain account performing SDP backup
I am using Manage Engine service Desk Plus version 9.1 Build 9105. I was running back up scheduler without any problem. Today I got the message "password expired for account". My question: how can I change the account or reset the password of the account used for backing up data in service desk plus? I have attached the error message. Please help.
Error when trying to enable local authentication on Postgresql
Hi All, After disable local authentication by mistake in SDP, a customer is unable to login with admin privileges into SDP. DB is PostgreSQL. First customer tried this with not results but errors: Then try again but adding the local host IP address with the following results and still local authentication disable: Any help or comments will be appreciated, thanks. Jose
Filter Requests by Requester
Hi, I want to know how to get requests filtered by a specific requester.
How do I create a Dashboard in OPManager that will display widgets from Netflow and AppManager
How do I create a Dashboard in OPManager that will display widgets from Netflow and AppManager
Not able to start opmanager
Hi, I am not able to start opsmanager. Earlier it was working fine but since 10th october it is not working. Manageengine OPSmanager service is running but opsutils server is stopped.When i checked the windows system logs i found the below error: "The ManageEngine OpUtils service terminated with the following service-specific error: %%4294967295" "The ManageEngine OpManager service terminated with the following service-specific error: Incorrect function." When i checked the logs then i found the
Threshold alarm not clearing
Hi... Recently I installed OpManager v11600, and I created a custom monitor to monitoring the BGP Peer State for a Cisco Device, then I configured the threshold for critical alarm when the value of this monitor was different of "6". When the value was "1" I received the Critical Alarm, but when I received a value "6" the alarm wasn't cleared. Why ? Alarm: Status Date / Time Message 1 Critical 28 Oct 2015 12:15:18 PM CLT BGP Peer State for .172.30.8.229 is 1 Status, threshold value for this
Help with ticket
Hello, Please the portal is no longer generating tickets when a mail is sent to our support mail, I have checked all i can but its still not working. Please reply ASAP!!
Mobile Device
Dear SDP team, Could you please tell us when we can use the App's Application for Requester
Hyperlinks not working in notifications as well as in reply
Hi, Hyperlinks not working in notifications as well as in reply. Build : 9112 Database : MySQL OS : CentOS 64 bit - Pramod
Reports as Non-Zipped Files
I've setup several scheduled reports to be sent to me each morning. Despite setting the report format to XLS or PDF, the report still shows up as a Zip file attached to the email message. I'm trying to open these reports on my phone but the iPhone doesn't like Zip files. How can I get AD Manager Plus to send the reports as non-zipped files?
Solved tickets with survey results
Hi, We want to receive a weekly inline HTML mail with all our solved tickets of that week with their survey results and SLA Time Exceeded. Where it needs to be sorted by “ Priority ” and sorted by age – from old to new – at “ SLA Time Exceeded ”. We currently use the query below. SELECT sum(sadt.RATING)/(count(sadt.RATING)*(select count(SURANSID) from surveyanswers))*100 "% Rating" , max(spre.COMMENTS) "Comments", max(std.statusname) "Status", wo.WORKORDERID "Request ID", max(pd.PRIORITYNAME) "Priority",
Configure request
Hey, I would like to configure a sort of workflow which is changes based on specified criteria in the self-service portal. For example we have 4 different options to choose from: - iPhone 6 - iPhone 6+ - iPhone 6s - iPhone 6s+ As seen below I made a drop down list with the available phones. Now I would like if they choose iPhone 6 they can choose for example the 8, 16, 32GB model after choosing they get a new field with the available colors for that model. When they choose iPhone 6+ they can choose
Migrate ServiceDesk Plus to a new Active Directory
Hello all, we are currently migrating to a new Active Directory infrastructure (name included - now we have "abc.local" and tomorrow will be "efg.local"). Here are the steps we made on SD: 1. Add the new Active Directory on the SD configurations 2. Promote this new AD as public (this way the migrated users are abled to connect by choosing the correct domain) Here are the steps we made on our infrastructure 1. We added the new domain 2. We migrated a current user from domain abc.local to efg.local
Business rule for many accounts
Hello! On my SDP MSP (free edition) I have many accounts. I defined also support groups. I want to create business rules as follows; - if category is hardware, incident is placed in hardware support group. At the moment, when I'm creating the rule, I'm able to do it only for one site - for my organisation. When trying to select destination groups in rule conditions/actions, I'm able to choose the group only if I defined them before and defined directly for my organisation (groups defined as available
Cannot remove all tasks on a Request
We created a Service Request template with 3 tasks. By default, SDP enables all tasks, but gives an option to clear the tasks at the bottom of the form. I create a request using the template and Add it. I then reopen and Edit the ticket, clear 2 of the 3 check boxes and Update request. This works correctly, as the corresponding tasks are removed when I go to the Tasks tab. However, if I Edit and clear all 3 fields and click Update request, SDP behaves as if I had all 3 check boxes set, and shows
Reports to list Top 10's
Does anyone have or can anyone provide reports that list the 'Top 10's." I'm looking to run weekly reports that list the top 10 requester, category, and subcategory. I'm open for suggestions, so if you have others you'd like to suggest please let me know. Thanks in advance, John
auto notify email if a request does not have an update for X time frame?
Is there a way to set this up, so that old tickets with no activity can email out their status, so that a technician can either close them or address accordingly? If there isnt anything in the application that can do it, is there anything we can setup on the server box itself, to check a database value, or whatever would represent that a request has been dormant for a certain time frame? the pseudo code might be something like this. If "value" is > 3 days, then email $technician or $supportGroup
Authentication Failiure
I just had a quick question about this alarm. I've been getting a lot lately, and I was wondering if there's a setting or something that could have been changed to cause it to produce so many?
Audit/ Log Files - delete
Hello Support Team, is it un-critical to delete files in following folders to reduce file usage of admanager? ...\ADManager Plus\logs ...\ADManager Plus\audit-data Kind Regards, Spyridon
SAML ADFS with windows 2012
Hi I want to configure SAML external authentication for SDP OnDemand with windows 2012 Do you have certified the process for ADFS 2.1 or ADFS 3.0
High Availability
Hi team, We need to install a second server with MSP but for HA only. What do you reccomend to do that? Server 1 (production) <-----------> Server 2 (contingency) Regards Mike
2 not so big improvents that makes ServiceDeskPlus so much more usefull
1. The notes field in a request should be full featured like a resolution (with possibility for pictures,fonts, etc) 2. There should be 2 resolution fields : the existing one for the requester and a completely simular field only for technicians (also full featured like the existing resoltion field)
Date/Time Selector is terrible
It checks validity of the time/date before I finish entering it. I choose a minute, POPUP. Choose an hour, POPUP. Choose a date, POPUP. This results in a ton of popup dialog boxes. Use a new library for this please.
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