We have a triage team that filters out tickets and assign the tickets accordingly,

The problem they have no idea that someone else might be looking at the same ticket and there will be multiple assignments because the team didnt know that the other tech assigned it already, and they are always calling the other techs to see if they are in the ticket,

Is there any way to have like a pop-up notification or something else that will notify the tech currently trying to access the ticket that someone else is looking at it.

Thank you