can't close a ticket. (version 9.1)
Hi,
Can you please help me with this issue, when i try to close a ticket appear an error message
FAILURE :Request cannot be completed. Please fill the following fields -Request Type, Urgency, Impact
|
I just have the next options in the Request Closing Rules:
Mode
Group
Category
Subcategory
Item
Work Log
Level
Technician
Priority
Description
Resolution
Associated tasks should be completed
Thanks.
Felipe.
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