Change Request 'Pending Approval'
I've added a cab member, sent an approval request and they have approved it yet the request is still marked 'pending approval'. What am I missing ?
Unable to restore back-up in manage engine.
Hi, When ever i try to restore manage engine backup. I m getting error of file not found. i m running the following commands:- "sh restoreData.sh -c ../backup/backup_mysql_9105_fullbackup_10_29_2015_09_40/backup_mysql_9105_fullbackup_10_29_2015_09_40_part_1.data" which results in following error:- ********************************************************************************* Restore DB Setup Wizard *********************************************************************************
Unable to generate reports
Hi, I am using Service desk plus MSP V8.3 Build 8314 on Windows. When I try and run a report, I get the following error in a new window. Any ideas on how to fix? Regards, Leslie Message Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com Error Trace net.sf.jasperreports.engine.JRException: javax.imageio.IIOException: Error reading PNG metadata at net.sf.jasperreports.engine.util.JRJdk14ImageReader.readImage(JRJdk14ImageReader.java:62)
Sites do not show up in the Available Sites box.
I'm trying to assign a technician to a specific site. The available site box is empty. In the Associate site, it has "Not in any site". Is this a restiction with SDP On-Demand or is at a different issue? I have created multiple sites.
Preventative Maintenance tasks - assign to non SDAdmin roles
With our installation of SDP, I have about 20sites, and 20 technician with some technicians associated to multiple sites. I have 3 SDAdmin roles, and all other Technicians are SDSiteAdmin's. I need the Technicians to be able to fully manage their sites, but I don't want to give everyone SDAdmin role My problem is that I can't seem to find a way to add additional functions to the SDSiteAdmins role such as "preventative Maintenance". The Create new Role isn't very helpful either, as the maximum
Notifications and Resource Info
Custom forms in the Request module contain 'Resource Info' details -- is there a way to include these details in an automated notification. For example, when a ticket is assigned the technician notification contains the request description and the resource info (checklist, checkbox, etc.)
Change wording on notification alert
Is it possible to change the wording that appears on the notifications drop-down menu? We have changed the wording in our notification rules (Admin > Notification Rules) but the wording does not appear in the notifications drop-down as above. Do we need to change this separately? Thanks, Daniel Comley
Add a test plan field to Change Requests
Currently there are fields in the planning section for impact, rollout, and backout, but no field for test plan.
How to Setup Zoho Reports Analytics
I would like to try the Zoho Reports Analytics from SD+ but have not found setup instructions. I'm currently on version 9.1 Build 9114 and using a MSSQL database.
Move Database from Service Desk Plus to the Service Desk Plus MSP version.. Possible?
We have had SDP Standard and we just bought SDP MSP Enterprise and I want to know how to move the information from one to the other?
Hiding Solutions Author on Portal
Hi SCP Support, I need help in removing the Author from being displayed when viewing a Solution from the Portal when not logged in. I know this was removed from the main page when listing Popular and Recent Solutions many years ago. But once they click on an individual Solution, the Author is now displayed. This is also visible in the Search Results list: Is there any database setting that can be set to either replace the author name with a generic name such as "Support Team” or remove it completely?
Very funny announcement feature and Email to Notify Feature in ME SDP
Hi, In 9.0 build 9017 I found very funny in announcement feature. why ? because 1. if I am technician and publish an announcement. very very funny!! it can be deleted by other technician. is it logical? so what will happen? I will publish and other one will delete. but ideally, if I publish only I should be able to edit or delete this. 2. any technician can publish announcement. in any ORG announcement can be published by specific person not all technician.what will happen? we have 250 technician
Report on Custom Fields for Users
I have added a field called "Begin date" for the users of the system so that one of my coworkers will know if they have recently been added to the system, but she needs to know this through a report. What would be the Query to pull that information?
Main diferences Netflow standalone and plugin
Hi I would like to know the main differences between netflow software in standalone vs plugin runing in opmanager Thanks
Site List - rendering Exception
Today I rolled out our production site and updated to 9114. Database is Postgres. I'm getting a rendering exception when I view Sites the headings are reversed. Where is says Regions it should say the names of regions (North America, Europe, etc) but instead it has the Site names.
ADManager - Autologging into accounts to create Home Folders in File Redirection in Groups policy
We are a school and have hundreds of accounts we set up for exams a few times a year. We have 2012 r2 group policy driven File Redirection set up so all users log in the first time and their home folder structure is created. Unfortunately, this means logging into hundreds of these accounts to do the same for the exams (as we need to load files into the home folders for the students to use in exam conditions. Is there any way of doing this automatically in ADManager Plus? I have looked at automation
Functionality backupmickey.
Hi, could you explain me what is the backupmickey.bat functionality in AdAudit? Regards.
Contract billing
BILLING: I would like to know why my contract billing, when they appear, the active one is not the one I see. It's always the expired contract that appears. I read the guide and I am doing everything as it should. Can somebody help? Thank you!
ssh.noscroll=true Option (vi command - edition mode) - Problems
Hi, I´m using the version of Password Manager Pro below: Version : 8.2.0 Build Number: 8200 When I use SSH Auto-Logon and need to edit some file with vi or vim, using the option ssh.noscroll=true configured I can go back to the initial line only if I use the directions key or page up/page down because the scroll is disabled difficulting administration (difficulting the display of the previous lines) and when I use ssh.noscroll=false for any key pressed the line goes to the end of file preventing
Add ClickATell as Manual SMS Provider
I would like to add ClickATell as a manual SMS provider, but I can't get ADSelfService Plus to successfully send the message. I have verified the HTTP string by manually sending an SMS outside of ADSelfService. After reading ClickATell and ManageEngine's documentation, I believe the string should be set up like this... http://api.clickatell.com/http/sendmsg?user=USERNAME&password=XXXX&api_id=YYYYY&to=%mobNo%&text=%message% When I try to do a test message I receive "SMS Sending Failed" I am entering
Remove Welcome! Pop up Window When Enrolling
Is there an easy way to remove the Welcome Pop Up Window?
View groups AD user is in?
I just started using the product but cannot find an easy way to view what AD groups a user is in. Also is it possible to compare the groups that 2 users are in?
Outgoing mail sending bulk
Hi Team, I have the following problem, I have 90 technicians, when assigned an email request to a group of technical (40 technicians ) , exchange mail server detects spam mass mailings . It is possible to adjust the application ServiceDesk Plus for outgoing mail , sending 300 e- mails in one minute ? I await your response Marcelo
Assign a request to 2 technicians simultaneously
Hello, How can i assign a request to 2 technicians simultaneously. It is possible? thanks, Joel
Business Rule Criteria - add "Technician"
We want to notify people about tickets that are CREATED, OUTSIDE OF BUS. HOURS, that do NOT have a technician already assigned. This would allow technicians to create tickets manually after hours without waking up on-call engineers. We are concerned more about tickets that do not have anyone assigned to them and require triage.
Additional users field
Good morning, Is there a way I can add another field where you can search to add a requester? The same as the 'Search Requester details' for 'Name' under requester details. An example of why I would use this. The requester would log a ticket for a leaver in their team. I need the manager to be the requester and the leaver to be in the new field 'Leavers Name' but able to add the leaver from a search box. Hope someone can assist. Regards Adam
Custom status and custom views
Hello guys, Follow along for a problem here. We have a list with "Views" and there is a list with "Custom views". The "Views" (left side in the image). We use mainly the "Open requests", "Requests on-hold", and that's it. We should be able to remove al those we do not use from this list. The "Settings" button is actually a 'Custom Views' module in which you can create views you create yourself. There is clutter and there are several issues with the way this is handled: It is named wrongly: it should
Automatically creating work orders
currently we have out system to create a work order anytime someone emails our helpdesk. Is there a way to flag key words so that work orders will be made in a corresponding template or assigned to a specific technician? if not is this a feature you can make happen?
MIB LOAD PROBLEMS
It IS PRESENTING THIS ERROR LOAD FILE Se ha producido un error al analizar sintácticamente MIB El error es : Could not parse the file ./mibs/TRUSTEDX-MIB The error occured at the line no: 118 ,column: 9An additional comma may present in the SEQUENCE construct.
What reports do you use?
We have now been using our SDP in production for 3 months and I am at a standstill on what data I should be looking for to establish baselines. I am trying to get some information about how the software is being used by our users and how well our technicians are responding. There is so much data to dig through I just now quite sure what I should be looking for. So I wanted to ask other users of the software what types of reports do you use to measure your help desk success and which KPI's do you
Performance Database - increase statistics retention
Hi, We have a medium size opmanager setup - 500 devices, 6000 interfaces monitored. We poll most of our metrics each 5 minutes. We have the default retention statistics, so 7 days detailed, 30 days hourly and 1 year daily. our setup is running in a virtualized environment, with 1 VM windows 2012(opmanager server) 4CPU, 8GB RAM, 1 VM for SQL 2008 My network team would like to increase the polling up to 1 minute for network devices(around 100 devices). They also would like to keep the detailed statistics
Email timplates / Reply to a request
Is there a way to change $RequesterName , to only display the first name? Here is my example test. Technician assigned to you at the moment is: $Technician Hello $RequesterName , $EmailSignature
Service Desk Deployment
Dear All, Recently we purchases SDP Professional edition 9.1. Facing challenge in deployment ! Don't able to project plan for deployment !!!! Could any one guide the best way out for the deployment.... We have SDP along with Asset Explorer and AD Self Service Plus. We have mixture environment Domain + Workgroup Manoj
Pending Request Age by Group not Working
Hi Pending Request Age by Group not Working, please find the below given query. Manage Engine Servicedesk MSP Standard Your Version : 8.3 Build 8309 Database : postgres Query SELECT QUEUEDEFINITION.QUEUENAME,COUNT(WORKORDER.WORKORDERID) 'Total Pending Count',COUNT(CASE WHEN DATEDIFF(day, DATEADD(s, WORKORDER.CREATEDTIME/1000, '01-01-1970 00:00:00'), getDate()) <= 2 THEN 1 ELSE NULL END) '0 - 2 Days',COUNT(CASE when DATEDIFF(day, DATEADD(s, WORKORDER.CREATEDTIME/1000, '01-01-1970 00:00:00'), getDate())
Installing Linux version?
I have found diverse information Linux installation, there is a specific version of linux operating with 100% portability. I was installing it in Ubuntu 14 EC2 server by initializing /etc/init.d/servicedesk but problems arose, the Kali Linux install achieved smoothly and works well. Which version do you recommend? saludos!
Service Engine Hangs and Application Layer Started
Hi, I am sorry if this is the wrong place to post this questions. I installed service desk plus on win server 2008 R2. I am using Xmapp for MySqL database management. I have setup everything by following the instructions. When i launch the server, it hangs on "Application layer started." I ran "run.bat" and it give the following error (attached). Any help will be appreciated. Thanks in advance.
E-mail Fetching
Good Afternoon! I have just recently upgraded our version of ServiceDesk Plus from 8.1 to the newest 9.1 Build 9114. I ended up having to turn on our POP access on our exchange server which we don't want to do but in this case we had to do so. Is it possible to connect to the mailbox through any other means other than POP, POPS, IMAP, IMAPS or does anyone has a successful implementation of a workaround? We are using Exchange 2010. Thank You! William
Question about importing Department data from AD
Hi all, Before I started at this company the Departments within ServiceDesk Plus were created manually and members of staff were added into these created Departments manually to. I now want to start doing this automatically. We have a scan on the ServiceDesk which is run everyday and imports any new or updated staff from AD but at the moment the Department option is unticked. We have been going over AD over the past week to make sure that all the department names are uniform so that when this is
How to disable change status notifications
A recent update of our ServiceDesk software introduced new functionality that is not desired. When changing status on a change, immediately after going to the next status a popup window displays summarizing the changes. How can we disable these change status notifications?
Remover "Catálogo de Pedidos"
Next Page
