Go from SDP MSP to SDP.
Is it somehow possible to go from SDP MSP to SDP and bring one of the accounts (our own)? I imagine this might be done by exporting the right information from the DB (MS SQL). I realize it will be a new installation and re-doing of all customization but I would like to bring all the previous cases from this specific account. Possible or not? Cheers / Tome
Sample Scripts
Does anybody have some examples of scripts to invoke after the success creation of an account?
Default views (requests and tasks)
Hello, We have had a query within our business if it's possible to set a default view for all technicians within Requests. For example, a standard set of columns to display when technicians access Requests or Tasks. Currently, each individual technician needs to add the columns they want - but can this be set centrally so these columns appear for all technicians? Thanks, Daniel Comley
Admins differentiation
Hi, i need to assign a group or subgroup of monitor to different user with admin privileges only on group assigned. Each admin user should have the admin role only on group assigned to him to fully operate on monitor (create,delete, modify, disable, create subgroup etc.) in assigned group, in othe group ( not assigned) he can only view like user or operator role. I need a multitenant organization because we have different team that manage different customer and different aspect of infrasctructure.
MESDP forward
Is there any intent to move MESDP and other ME products from Java to HTML5?
Alarms not clearing
I've filled out the Support form twice and received zero reply after several days. I phoned the Support line and left a message asking them to contact me and received no reply. I have many monitors which go into alarm status late at night as backup and maintenance processes stress the servers out of hours. Of course, once these processes have finished, the stress goes away and OpManager shows, eg 1% CPU usage. Even though I have a rearm value of 84%, and 1% is less than 84%, the alarms don't clear
DC Shortcut, "Icon File"
We are trying to learn how to use the "Icon File" feature of the Configuration / shortcut creation. Our customer is requiring a specific icon to be displayed on shortcut creation. The help documentation indicates to "browse and choose" an icon file, but this is not possible. How can we use this "Icon File" field to upload and display a specific icon for the newly created shortcut?
LDAP user import errors: Exception while updating the Requester details
I am suddenly seeing errors in which about 1000 users have errors during import. These users appear to already be in the SDP user database though. The System Log Message is: (personal information removed for privacy purposes) Exception while updating the Requester details - UserID:33024 ,userName:______ ,EmployeeID:- ,Title:- ,FullName:______ ,ciName:______ ,Description:- ,Email:______@wmich.edu ,Phone:______ ,Mobile:- ,DeptId:939 ,JobTitle:______r ,FromAD:false ,smsID:- ,Ldap_Id:1 The Probable Cause
Searching for Associated Assets will pull up the workstation last logged onto by user
I'd like to have a filter that allows me to search, within the incident request, for an asset by the requester name and the last logged on field in the asset so that I can more quickly associate an unassociated workstation to the user.
Unexpected MS SQL DB grow
Hello Started from one of the last patches (Probably 9108) we have extremely unexpected Database growing. We have Win installation with MS SQL db DB size for last two years grown from 3 to 5Gb (before apply patch) It is grown to 27Gb for last few month Two biggest table: notificationTodesc - 24Gb (19955 records), 11Gb on disk while SD backup running conversationdescription - 1,4Gb (18683 records) So, we have run out of disk space in few month. Backup process takes about 30Gb while running. Please
Default template
is there a way to hide the default template from the requester?
MESDP with Active Directory
Is it possible to have MESDP do a live look up in AD without having to import Requesters via the automatic schedule or manually? In my work environment we have a lot of new users and we log a service request based on them requiring network access. we fill in the person requesting this access retrospectively via a request ticket, however we can only set a schedule import for at least 1 day and this is not enough time. Is there anyway to make the requester be directly linked to AD, like a "Live" or
MYSQL database filling up hard drive
We are having an issue with Desktop Central filling up the D: drive. After investigating, we found that the ibdata1 file is 30.5 GB and growing. Is there a way to either trim this database down, or slow down it's growth? We have patch management and AD reporting turned on. Thanks, Dave
Cannot add Powershell script to the repository
I am trying to add a powershell script to the repository with the .ps1 extension which it says is supported. In the add script to repository menu the only boxes I get are script name and description. When I try to browse to the network share, it will not see the script. If i try to manual add the FQDN, it says it is not a valid script name, "\\SERVER\Scripts\Autodesk Inventor2014-64.ps1" Thanks, -Ben
Jira Integration: XML parsing exception
Hello I did setup Service Desk plus for our company and im trying to integrate it with our Jira tracker. I was using the following official guide and copy jar file with Jiram.xml to required places After I create new custom menu by the way that documentation doesn't match any more with current version of software It says that menu can be created under: under Admin --> Helpdesk Settings --> Menu Invocation however there are no any "Helpdesk Settings" in admin tab nor "Menu Invocation". But i figured
Change port 8383 to 443
Hello We would like to change https port 8383 to default port 433 What's the procedure? We have 4 more Remote Distribution servers. Dmitry
Run custom script on successful user creation - Account
Hello, When using the 'Run custom script on successful user creation' option what account will the script execute under? The same account as configured in the domain settings? Thanks Paul
Custom home page for every client
Hello, Is there a way to set up custom home page for every client ? I have few clients/users and I want every one of them to have different logo/description on the page where they log on to submit requests. Is it possible to set up if ServiceDesk Plus (free version) ? Thanks!
Did You Know – Advanced Policy Configuration Part III
In the last two weeks, we saw the various settings available under the block users tab and general tab. Now let me take you through the advanced policy settings available under the Password Sync tab. Password Sync tab Force Password Synchronization The first option – force synchronization of passwords across all linked accounts – automatically synchronizes the passwords across all the users’ linked accounts when they reset their Active Directory password. Enable this option to force users to
Cannot amend the content of Subject
Get this error message "FAILURE :Exception occurred while performing the operation" when I try to amend the subject field after creating a log. My version is 9.1 Build 9109 (ServiceDesk Plus) Can you provide assistance on this? Regards, Kenny
Reminder alert
Hi, I have been informed that there should be a reminder alert that pops up when a reminder becomes active e.g. date/time set on the reminder. Could you please advise if this is the case. Regards Cathy
Form Rules
Hi, I am trying to configure some form rules so if a user/requester selects a certain location from a drop down field, then another location field appears. I have added some more rules to mandate fields and these work fine. If i select a location then it will mandate another field. However the only rule I can not seem to get working is: - If we select a certain location from the drop down list then needs to show another field box 'location 1'. We are trying to make location work in a similar way
Discussion Notes in a Report
Hi Is there a report which adds the ticket discussion notes? Ive created a few custom reports but can not find a field that will show this information and I need to see what the IT staff member has replied to the customer at a glance without going into every ticket individually Any help would be appreciated thanks Steve
worklog type billing rule
Please add the ability to calculate billing based on the worklog type. Currentlt the only worklog fields available to bill rules are worklog owner and worklog owner's job title.
Report for User contact information
Is it possible to run a report that returns all of the contact information for my users? We went through a merger a while back & there is inconsistency in how contact info (esp. phone numbers) was added (assuming that the information was ever added in the first place). Of particular concern was a change in which fields were used for phone numbers. Originally Telephone Number was used for people's extensions, but now we have multiple offices with people on different phone systems (for now), so the
New features: Support for Microsoft Lync, Dynamics CRM, Jetty Application Server, Hardware Monitoring and more!
Hi, In addition to the latest ADDM feature, we have added monitoring support for a host of other features as well. Here are the benefits of monitoring these features, using Applications Manager. 1. Increase your firm’s ROI and ensure peak performance of MS Dynamics CRM, by determining denial of service attacks, tracking web services and ensuring proper sync with Outlook services. 2. Protect your hardware components from malfunctioning, before it affects the applications running on them ,
Application Discovery and Dependency Mapping (ADDM) feature now available for download!
Hi there, We are proud to unveil the launch of our latest feature: Application Discovery and Dependency Mapping. Now, you can save time and effort in discovering applications and mapping them to inter-dependent IT components. Using application maps, you can plot your IT infrastructure in no time, view complex inter-dependencies, estimate the service impact of business downtime and also hasten troubleshooting. Here are the 4 ways in which ADDM can serve to your advantage. 1. Faster resource discovery
Site cannot be deleted as it is being used by a module
I am currently trying to clean up some sites for my office and constantly run into the error message above but I can't seem to find where these sites have records. Are there any queries I can run to see where these records could be?
Servicedesk Plus Migration (Mysql)
We are migrating an old installation of Servicedesk Plus from an old physical server to a shiny new virtual server. The current installation is using a mysql database. I have updated the old build to 8127. It seems to be working fine. My issue is that on the new server, when installing servicedesk, it does not appear to be installing mysql. I have set the database to be mysql, but each time I go to save, it returns the error: "Unable to connect to any hosts due to exception: java.net.ConnectException:
Office Field
I need to remove the entry in the office Field on all my disabled users.....I could not seem to make bulk update work.....maybe I am doing something wrong?
Automating Selection of Exchange Data Store
I like the requestor being able to request an account with email access; however I am getting push back from our exchange admin since the requestor would have to select the Mail Server and Mail Store. Right now our servers and stores are based off of last name. For example Server 1 contains last names of A through I and the Store is broken down into smaller increments. Is there away to automate the Mail Server/Store based on last name? Any suggestions are welcome. Thanks, Ryan Dearman
Creating Reports on Assets and Users
How can I create reports based on Assets and Users to show their associations or relationships? For example, I'd like to identify which Users have assigned workstation and monitor assets? Thanks in advance.
Allow requester to log call for different site to the one they are associated with?
Does anyone know how to allow a requester to log an incident for a different site to the one they are associated with? We have created a custom template, but when we log on as the requester and try to generate a request, the Site field is greyed out and cannot be changed. The requester can view all requests for their account and is set as an Account manager. The requester is responsible for logging all requests for all their sites so I need them to be able to select the correct one. Many thanks.
Package deploy issue.
I created a software deploy package to install a simple .exe application. The deploy did complete successfully but the configuration status still says "ready to execute". I verified the program was installed on the destination computer. How can I fix this? I need to see the status so I can monitor the push to over a 1000 computers. I have made other packages that install and report back correctly.
'Created by', I mean request creator did'nt show in Request Template
Good day, Sir, When editing Request Template, 'created by' field shows at Field Visibility, but at Form Design tab, I can't find that field. I 'Support Rep.' and 'Created by' is not equal. Please check this. Thanks KCSONG
Report Creation
Dear Colleagues, I would like to know on how to create tabular reports that has a graph, showing how many request are solved on the same day it was created. Basically our management need is to see how many we can resolved request on daily basis. I was able to create one but the problem is that there are request that was put on hold for like two days and then the technicians resolved it, making the count inaccurate. Our database is MSSQL Version 9019
ASA 5505 Showing Inaccurate NetFlow Results
Hi There, I configured NetFlow on one of our clients ASA5505's but the traffic in values are inaccurate. They only have a 20Mbps connection yet it is showing a max of 97.47 Mbps from the screenshot uploaded here. I configured it from the following guide https://blogs.manageengine.com/network/netflowanalyzer/2010/07/22/configuring-cisco-asa-netflow-via-asdm.html and I am running ASDM 6.4(5) and the ASA is 8.2(5). Any thoughts? Thanks!
Need ability to pass ampersand (&) as a parameter value in the REST API
I am creating a Service Request using the REST API. Some of the data fields may contain special characters, such as the ampersand (&). How do I properly format or send the request? For example, I want to send this as the Data to the sdpap interfacei: <Operation><Details> <parameter><name>requesttemplate</name><value>Custom Request</value></parameter> <resources><resource><title>Additional Information</title> <parameter><name>Employee Department</name><value>Sales & Marketing</value></parameter>
Integration ServiceDesk Plus with JIRA
Hello! I have question about integration facilities ServiceDesk Plus program. Our company will use ServiceDesk Plus for incident tracking and using JIRA Atlasssian for bug tracking. Zendesk is program for interact with customers. Zendesk have facility to create jira issue and in future to receive answer from JIRA about resolve status issue. Thereby technical support and programmers work co-ordinated way. There is some information about it here https://plugins.atlassian.com/plugin/details/7488 Does
Conditional Tasks
Morning, Is there any way to use conditional tasks on a request template? So that a task is only used if a certain field has been flagged as yes? ~ Gemma
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