Business Rule Notification
I have a business rule defined which auto-assigns requests to a certain group based on the request's category. This business rule is also set to email the technicians when the business rule is executed (box is checked, technician names are selected).
However, when the business rule executes, the request is successfully auto-assigned to the group, but the listed technicians are never notified. All other emails from ServiceDesk Plus are working.
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