Content variables on Incident templates
Hello.
I would like to know if the following scenario is possible.
I created an Incident Template for Firewall requests and added a new field to the template called ip_address
I checked the content variable on the Notification Rules and the new field was there, represented by $UDF_CHAR10.
So, on the Incident Template, in the Subject field, I would like to show the following text: "Firewall request for IP: $UDF_CHAR10"
Is this possible? I'm not being successful because the emails are arriving with the text "Firewall request for IP: $UDF_CHAR10" and not with the content of the variable.
Thanks for your help.
Cheers.
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