Category, subcategory, and item drop down menu's
when making a template I have been wanting to use item drop down menus. But when I set the Category so that the requester cannot set it makes it so that the requester cannot set the subcategory and item menu's either. Ideally I would like to make the Category and Subcategory menu's not mandatory, can be viewed but NOT set by the requester. The ask: Make the subcategory, category, and item menu's independent of the mandatory option and the ability to set each one individually as far as if the requester
ServiceDesk Plus reporting dashboard tool
We are using ServiceDesk Plus now. Any possibility to link up SD Plus reporting dashboard tool to our Accounting database and making report out of it?
How do I make Custom Script on Field & Form Rules at Request Templets?
Dear Sir. For example I want to make rule that, when Category 'abc' selected, then Sub Category 'def' and Item'ghi' selected, automatically. There is two methods in script editor, one is, $CS.setText("SUBCATEGORY ","abc "); ,and the other is $CS.setValue("SUBCATEGORY ","1 "); and Item is almost same as avove, I know. But It didn't works well. First method, $CS.setText("SUBCATEGORY","abc"); works well, but when the sub category inserted automacally, then there is no item at item field, even script
Database Query MS-SQL use Kerberos
Hi I have a Database Query monitor set up to get results from a View in MS-SQL Server. The View obtains some info from a Linked SQL Server as part of it's query. The infrastructure is shown below: Applications Manager -> SQLServerA -> SQLServerB We have set up the AD Domain with SPNs for the SQL Server service accounts. We have configured the Service Account for SQL Server A in AD to allow Account Delegation using Kerberos for the service MSSQLSvc on SQL Server B. When testing this using any tool
show the resolved request to close
hi guys, We have a servicedesk about 5 people who are responsible for closing the request. How do the servicedesk guys know that technicians have changed the request status to resolved ? And the options of drop-down menu in the "request" page are not enough to show the resolved requests. Thanks.
Icon in survey webpage
Hello, We use SupportCenter Plus 7.9.0 Build 7935. We recently activated the survey feature which works pretty nice. We would like to change only one thing: We would like to add an icon to the survey webpage. Could you tell me where to find the HTML file that I would have to alter? Or is there another way? cheers, Jonas
Performance SLA (Response Time)
We are using Applications Manager to record both uptime SLAs and application performance SLAs. The number of health events is not accurate in how long an issue occurred, etc. Is there a way to generate SLA reports based on application Response Time or similar? Basically something where Response Time metric is set and record time the defined response time is violated (similar to downtime)? This is already being tracked in historical data.
Notification mail is not working for projects
Hi, i have enable notification for creating project, task and milestones, it is not working.... please help. for service request and tickets mail is working fine.
Downtime Scheduler - select weekdays
Hi I want to create a daily downtime scheduler, but only on certain weekdays (ex.Monday,Wednesday,Thursday). To make this downtimes, I have to make 3 weekly schedules. Could this instead be a selection box in the daily downtime window ??? Regards Jan V
ServiceDesk Plus MSP - version 8.3 - Build - 8314 - Released
Dear User(s) We released SDP MSP - Hotfix Build 8314 today. Please refer the Migration path table available here and upgrade to our latest build 8314. You can know the issues fixed from our Read me. PS : Please provide your email address in our "Help-> About" page present in the top right of the product user interface, so that you will get notified whenever there is a release. Thanks Santhosh Head of Quality Assurance and Support Team ManageEngine ServiceDesk Plus MSP Team Refer here for : Issues
report business view
Hello, I wanted to know how to schedule an activity report that every seven days, by mail, send me a report on the functionality of a business view, of this type. using the "schedule reports" can not get a report equal to that in picture. thanks
jboss doesn't collect pool information
hi, Manage engine it360 could collect jboss connection pool detail manage engine appserver 12200 could not collect information about connection pool we have just found in wrapper.log.3 INFO | jvm 1 | 2015/09/29 11:35:32 | Sep 29, 2015 11:35:32 AM com.adventnet.appmanager.server.framework.datacollection.AMDataCollectionHandler registerAgentInJBoss INFO | jvm 1 | 2015/09/29 11:35:32 | SEVERE: MBeanException: null Cause: org.jboss.deployment.DeploymentException: url -------------------------------jbossagent.sar
RSS feed for Announcement
Hey, I would like to publish the Announcement feed on a external website. I would like to do this with RSS if available. When this is not available is there an other way to publish this on a external website? Kinds regards, Jordi van Oosterbosch
Shadow Remote User ?
Desktop Central 9 - Build 91085 - "Ability to Shadow Remote User has been introduced." How to use this and I'm not sure that I understand this ability. Can anyone explain this?
Next version - when ?
Hi OpManager Team! Version 11600 was Released on July 22, 2015 but today is 20/10/2015 :) What about new version with new supported products/devices ? What about RoadMap ?? http://odarchuk.com
Entering Problem Resolution
How can we enter a Problem Resolution without adding it to the Solutions database?
upgrade local DB from mysql to pgsql
Dear Support: i'm migrating ADManager to a new server , as recommended by you V 6000 installed and upgraded till V 6300 , when i came to upgrade to V 6320 i found the local DB is still mysql, but the old server is PGSQL , please advise how to upgrade the DB to can complete the migration Mohammad Aaref
Bitlocker Integration Question - Please Help?
Does anyone know if there is a way to view/add Bitlocker Recovery keys for computer objects in ADManager? If so, are there reports to view which computers do or do not have a Recovery key backed up? Thank you very much!
need help!!!
root@netflow:/opt/ManageEngine/NetFlow/bin# ./initPgsql.sh Linux netflow 3.16.0-4-586 #1 Debian 3.16.7-ckt11-1+deb8u5 (2015-10-09) i686 GNU/Linux /opt/ManageEngine/NetFlow/bin/.. SERVER_HOME ::: /opt/ManageEngine/NetFlow Machine type : i686 Getting timezone using :: /opt/ManageEngine/NetFlow/bin/../tools/postgres/bin/gettimezone ./initPgsql.sh: line 67: /opt/ManageEngine/NetFlow/pgsql/bin/postgres: cannot execute binary file: Ошибка формата выполняемого файла Postgres version Data directory already
New Template Cisco Aironet 1602E
Hi, after i created a new template for Cisco Aironet 1602E, i try to add new monitors, example "Signal Quality Wireless" and "Signal Strenght Wireless" as in picture. Work fine, but when i look on Monitor label about new monitors i see strange value look on picture "strange_value.png". What does that value means ? Can i change it ? Thk
We are unable to login to Eventlog analyzer http://localhost:8400.
Am new to Eventlog analyzer we have default credentials. to enter in to http://server:8400 we are unable to login. so we tried to login locally in the server http://localhost:8400/ but still it wont allowing us to login to web portal. i tried with the restarting the service but no luck.
Contracts
We maintain service/support contracts with third party vendors. For example, we purchase support in 25 hour block increments from a vendor for maintenance, service and repair of our smart boards.Since active period is required for creating contracts but not necessarily relevant for this type of contract I would rather have something like active hours instead. How would you recommend creating this contract? If it's not possible, could I have it added as a feature to add in a future release? I would
Change of Professional to Essential
Hi All, This is to inform that NetFlow analyzer Professional and Professional plus sale ended in 2014. Professional edition is replaced by Essential Edition with add-ons. Feature wise there is no much difference between both. Internally Essential edition is much improved stability. Please find the comparison below. Professional Professional Plus Essential Scales only 8000 flows per second Scales only 8000 flows per second Scales more than 15000 flows per second Uses mysql as back-end database Uses
HP Datacenter Templates
Hi, I am not very experianced in MIB and templates. Does any one have a template For HP Blade enclosuere C7000 HP Flex Virtual Connect and basic Templates ? Best regards, Valdi Hafdal
Field Rule IF ELSE statement
I am trying to make a New Hire form with a resource field (RES_7205_QUS_307). It is a checklist of internal software. I have created multiple separate resource questions that are replacing paper request forms for those applications. I am trying to initially have the application-specific resource questions to be hidden until the user selects the application in the checklist. Then have those specific resource questions appear. If the user deselects the application, I want those questions to be
Time difference on tickets
The tickets created time on Manage engine comes from one hour behind then server time. We are in Turkey (UTC+02:00) Istanbul time Zone. is there any default time setting in manage engine admin panel ? Regards.
Set "Reviewer" role when creating a Change Request
The "reviewer" role is integral to the workflow in SDP for change management, but you cannot set it like you can requester, manager, etc. in the initial form. I cannot add this as a field in the template editor either. Our team must submit a change, open the change, select the submission phase, set the reviewer.
Lost contact with tablet
Hi I did some tests with a Samsung Galaxy Tab A, everything was fine, I blocked web site, applications all what I need. But the problem is when I restricted the device defaults settings after a reboot the tablet lost wifi connection and even if I reboot the tablet the wifi did not get back There is a way to do a hard reset? Device Settings Modify Devices default Settings : Restrict Restore Factory Settings : Restrict Clip Board : Restrict Screen Capture : Restrict USB : Restrict Connections
Remover "Catálogo de Pedidos"
Problem with custom view for requests
Folks, I'm trying to create a custom request view that shows (among other things) requests that haven't been responded to at all yet (i.e. where RespondedDate is null). I think this should be a pretty basic filter but unless I'm missing something I can't figure out how to specify a null or empty criteria for RespondedDate. The datepicker forces me to pick a date and the criteria won't save without a date populated. Any workaround? As a workaround, I tried setting a filter that looked like RespondedDate
Can't access OpManager web server
Hi, After rebooting the OpManager server today I can't access the web server anymore. When trying to run the StartOpmanagerServer.bat, I get there errors: 1 fil(er) ble kopiert. Problem while binding to port 26837 or Processing the data java.net.SocketException: Unrecognized Windows Sockets error: 0: Cannot bind at java.net.PlainDatagramSocketImpl.bind0(Native Method) at java.net.PlainDatagramSocketImpl.bind(Unknown Source) at java.net.DatagramSocket.bind(Unknown Source)
[SDP MSP] tickets not associated to any site and not visible for other users
Hi SDP MSP Team, Since we have installed ServiceDesk Plus - MSP 8310 with this Enhancement: "MSPSDP-7918 : Technician can create ticket through email for his associated accounts instead of his requesters using its account support email address.", we have a bizarre behaviour, that I will try to explain it: - if a specific technician associated to the site AAA1 (example) sends an email to the sdp, the ticket is created, but its not associated no any site of any account. Therefore the ticket is not
How to link services from service catalog to CMDB?
Hello I added services in service catalog but they don't appear in CMDB services list. Then I tried to add services in CMDB, but they appeared in service catalog as service categories. I have managed services in service categories and cannot link them to CMDB services. Then I want to link concrete CIs to direct services. Can you tell me is it possible?
Custom Status Field vs Built in Fields and Views not recognizing the Custom Fields
Some background, for the Status field in the Request templates I have the following items: -Part on order -Requested further information from user -Waiting on confirmation from user -Waiting on user call back While I like that ME allows you to customize the Status field, it doesn't correlate over to other areas of Manage Engine. For example, the default Views won't recognize any tickets that are in these custom Status fields, all Views only recognize the built in Status Fields, i.e., OPEN, ON HOLD,
Missing AD-Manager Plus Features
Hi together, my company is working with AD Manager plus since a few years and I have discovered some issues that can be currently not realized with this tool. 1. Editing permissions for the more than one technician isn't possible actually. So if I want to delegate a new OU to 100 technicans, I have to edit each individual technican. Is it possible to integrate a feature in AD Delegation like "Modify User with csv" in AD Mgmt? 2. A technican is able to create a computer account with "spaces" in
Defect Tracking - What do you do?
Folks, Do you have a Defect Tracking process and, if so, do you track defects within SDP? We currently handle SDLC management outside of SDP, but we don't have a great hand-off or tracking mechanism going into two systems. We would like to track all of our work in SDP for reporting purposes, but can anyone suggest a method for handling the Defect Management Lifecycle as it pertains to the following: 1. Where Defects are logged and stored when they aren't brought in through the support lifecycle.
Monitoring Cisco WLC 5500 and AP
Hi, What would be the best setup to monitor the WLC and all the AP attached to it. If I use SNMP, will OPM see all the APP. Or should I use SSH. Thanks
OpManager inventory
The debe tool posibilitar consultation with them software installed on managed server , showing at least: applications; Service packs ; patches ;
Powershell query CMDB
Hi I'm trying from Powershell query the cmdb with the provided API. Its not going so well :( The code I have is the following and is resulting in permission denied html 401 error $bodycmdb = @{OPERATION_NAME="READ";TECHNICIAN_KEY="$testkey";} $resultcmdb = Invoke-RestMethod -Uri "$server/api/cmdb/ci/list/server/" -Method Post -body $bodycmdb The below code that uses the api to query a request works like it should and returns an xml with the info of the request. $bodyrequest = @{OPERATION_NAME="GET_REQUEST";TECHNICIAN_KEY="$testkey";}
Google Apps Calendar Integration
I see that there has been some discussion regarding Outlook calendar integration with SD+, but is there a plan to allow the use of Google Apps Calendar? I know zoho has other integration with Google Apps, so I find it odd that this one isn't inherently there.
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