Preventing Technicians from viewing tickets for a Support Group
Hello,
I've created a support group and added technicians to it. I want to prevent technicians from viewing tickets assigned to this group.
One issue, admittedly poor planning, is that all of our technicians are able to see tickets for all of our sites. I am ok with recommending the a change to this policy however would like a best practice perspective from the ME support group.
I've created a support group and added technicians to it. I want to prevent technicians from viewing tickets assigned to this group.
One issue, admittedly poor planning, is that all of our technicians are able to see tickets for all of our sites. I am ok with recommending the a change to this policy however would like a best practice perspective from the ME support group.