Watchlist for requests
Hi there,
Our technicians have requested that some sort of watch list be added in an easy to access location that populates with all the request/problems/changes that they have been assigned to at some point in time and/or added notes or resolutions too etc.
This will let technicians have full visibility and allows lower tier technicians to give requester's quick updates on their tickets that have been assigned to higher tiers (we don't use Self Service Portal, on this we would like a way to fully disable this feature).
Regards,
Willus
Our technicians have requested that some sort of watch list be added in an easy to access location that populates with all the request/problems/changes that they have been assigned to at some point in time and/or added notes or resolutions too etc.
This will let technicians have full visibility and allows lower tier technicians to give requester's quick updates on their tickets that have been assigned to higher tiers (we don't use Self Service Portal, on this we would like a way to fully disable this feature).
Regards,
Willus