Hi,

 

is there a way to email a request to all support reps in a Group? I know more recipients can be added manually but when a request is assigned to a Group instead of a single rep I would like the system to email the request to all reps.

Reason is we have tech groups we assign queries to. They don't need access to SCP (they don't deal with customers directly, only with their queries) but they are set up as reps. in SCP and it would be good if they could all receive a request via email when this is assigned to their group. It's not ideal to have to manually add all techs email addresses every time.

 

Thanks.

 

Regards,

Pierugo