Hi there.
I'm trying to create a report that provides counts of tickets resolved within "bands" of time.
Eg.
Count of requests resolved within 1 hour
Count of requests resolved within 6 hours
Count of requests resolved within 1 day
Count of requests resolved within 2 days
Count of requests resolved within 1 week
Count of requests resolved > 1 week
It's a pretty standard Help Desk report, but I can't figure out how to make it with the tools available. Can anyone tell me how to do this?
Cheers,
Sean