Report - Time Taken to Resolve

Report - Time Taken to Resolve

Hi there.

I'm trying to create a report that provides counts of tickets resolved within "bands" of time.

Eg.

Count of requests resolved within 1 hour
Count of requests resolved within 6 hours
Count of requests resolved within 1 day
Count of requests resolved within 2 days
Count of requests resolved within 1 week
Count of requests resolved > 1 week

It's a pretty standard Help Desk report, but I can't figure out how to make it with the tools available. Can anyone tell me how to do this?

Cheers,
Sean


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