Issue with rules in a new template
When I add a new template and I create new rule with action "show Fields", this rule not working because the field no appear in the request when the requester performs the indicated condition.
Outbond Traffic for Interface is not getting monitored
Hello, We have Cisco 4507 RE with 8-E Sup Engine, we were trying to monitor the traffic of one of its interface, but only the inbound traffic is getting monitored, below is the config enabled on the switch for monitoring netflow. please assist us to monitor outbound traffic. interface GigabitEthernetX/X/X ip flow monitor NETFLOW_M input flow record NETFLOW_R match ipv4 tos match ipv4 dscp match ipv4 protocol match ipv4 source address match ipv4 destination address match transport source-port
Report SQL Query
Hi All, Please can I have some assistance below. We need to amend the below query to show contact details such as phone numbers against the "Last Logged on User" and NOT the "User". Any help would be mostly appreciated! SELECT MAX(workstation.WORKSTATIONNAME) "Machine Name", MAX(workstation.MODEL) "Model", MAX(workstation.MANUFACTURER) "Manufacturer", MAX(workstation.SERVICETAG) "Service Tag", MAX(workstation.LOGGEDUSER) "Last Logged In User", MAX(state.DISPLAYSTATE) "Asset State", MAX(osInfo.OSNAME)
Report SQL Query
Hi All, Please can I have some assistance mending the below. The script shows all the correct information but instead of receiving contact information regarding "User" we need it to show all the information for the "Last Logged on User" such as phone numbers etc. SELECT MAX(workstation.WORKSTATIONNAME) "Machine Name", MAX(workstation.MODEL) "Model", MAX(workstation.MANUFACTURER) "Manufacturer", MAX(workstation.SERVICETAG) "Service Tag", MAX(workstation.LOGGEDUSER) "Last Logged In User", MAX(state.DISPLAYSTATE)
Graph: Total requests as time goes
Hello, I'm looking to be able to generate graphs that show the total amount of open/onhold requests at the end of each week. The vertical axis would show number of tickets (say a scale of 0 - 500) The horizontal axis would be time in week (for example: January Week 1, January Week 2, Januar...) The amount of requents needs to be total, not new. So if a request lasts from week 1 to week 3, it would be counted in week 1 and 2. Hope that makes sense. If someone can show me how to do this, then I'm looking
Cannot delete Customer Account
Account is being used by a module. Hence cannot delete it. See above that is the answer I get. How to delete a customer that do not exist anymore. I have Servicedesk Plus MSP Your Version : 7.6 Build 7604 Latest Version : 8.1 Build 8102 [Details]
Cookie issue after upgrade to version 9200
Anyone else experience issues with ticket module in ServiceDesk since the upgrade to version 9200 - everytime I want to open an existing ticket or when I create a new ticket the website stop working, I just got a blank page. The issue affects every web browser and seem only to affect ticket module in ServiceDesk. As soon as I have created a new ticket or open an existing one I have to delete two cookies before I can continue to use other modules in ServiceDesk. The cookies in our environment are
Issues running script
Hi again, Following my last topic, I'm now pursuing a script that is allowed on every server. The previous script had: Set objTaskService = CreateObject("Schedule.Service") objTaskService.Connect("servername.domain.com") Set objRootFolder = objTaskService.GetFolder("\") Set objTask = objRootFolder.GetTask("Cleanup") objTask.Run vbNull This ran with no issues. Now, I'm trying: Set objTaskService = CreateObject("Schedule.Service") objTaskService.Connect() Set objRootFolder = objTaskService.GetFolder("\")
Security context for running Workflow scripts
Hi everyone, I'm currently developing a workflow that analyzes drive space for servers, and if it is over the limit, I'm running a windows script that goes to the server and deletes a specific folder structure. The way I'm doing this is by having a vbscript, that calls a Scheduled task. The scheduled task has a batch file provided by our software dealer, that deletes the unnecessary files. Our Opmanager server is in the top level domain of our company. The application servers are in a child domain.
Business Rule to change status is not applying
Attached is a screen shot showing a business rule I created to change the status of requests to "On Hold" if they of request type "Feature/Request". We want this to be placed on hold so they can reviewed by management for each department at a later time. The rule seems to work intermittently and I haven't been able to determine why it would work for some requests and not others as they all seem to fit the defined criteria.
Advanced Search fails on requester is
Hi, we've noticed that when using the advanced search functionality and search for Requester is, the systems returns 0 results. However running the search as Requester contains returns some results, so there are clearly tickets logged. Is this a known bug? We are using : 9.1 Build 9120 Thanks Lynne
Asset History
Hi Is there any way you guys can add in the asset module some work history fields i.e. a printer needs service; so we will be able to 1)put in a date field 2)description of the work that was done 3) which vendor 4) cost and finally maybe a link to the request and PO that was created to fix the printer. Thank you
"Search AD objects" field
Hi, i can not find a way to have the field "Search AD objects" with a "Help Desk Roles ". i have it as admin but i don't find the parameter in the roles... There is a way to way it ? Thank you Lucien
New request opening through email - not working
Hello, I am new on this forum so my apology if I'm not asking on the right thread. So, I am having problem with my manageengine service desk, particularly with request creation through email. Everything was working fine until today. I've tried to restart server, mssql... I can see that mails are forwarding to mail account that is designated for request creation. It would be wery kind from you if you could point me where to look for the problem. Thank you in advance.
Request not opening on new email creation
Hello, I am new on this forum so my apology if I'm not asking on the right thread. So, I am having problem with my manageengine service desk, particularly with request creation through email. Everything was working fine until today. I've tried to restart server, mssql... I can see that mails are forwarding to mail account that is designated for request creation. It would be wery kind from you if you could point me where to look for the problem. Thank you in advance.
Problems - Advanced Permissions
There are a decent permissions management for Requests but not for Problems. Could you please consider to add the following permissions: Technicians allowed to view: All Problems All in group & assigned to him
Waiting to load adventnet.com
Hi, When users try to access our servicedesk it gets stuck attempting to access www.adventnet.com, after a few minutes waiting it loads the helpdesk successfully. After this initial attempt the page loads quickly, until the user either logs off their machine or the server restarts in which case it needs to go through the initial long load time. Have tried updating the servicedesk but it did not improve the issue.
Waiting for adventnet.com
Hello, For the last week when users try to access our helpdesk it gets stuck trying to load adventnet.com, after a couple of minutes it loads the helpdesk and is fine from that point onwards until either they log out or the helpdesk server restarts. Tried upgrading the servicedesk build to 9000 from 8217, still the same.
Service Catalog & Business Rules
Is it possible to use "Change Request Template to" to assign a request template from the service catalog, rather than an incident template? We need to use business rules to assign incoming requests through email to a specific template in order to use a workflow for approvals that has been configured.
Administrator site not work after upgrade
Hello! We upgraded from version 9120 to 9200 with "updatemanager" batch file. The process finished successfully but we have some issues in the admin site. When we try to set anything we got a blank page and nothing happens. For example we tried to add a technician and click a letter to jump in the requester names the site goes to "https://servicedesk.orgdomain.hu/RequesterDef.do?startsWith=r" but nothing appears in the browser. We tried it in different browsers like Chrome, Firefox, IE and Edge
Aterisk integration
Hello. Tell me please, whether the appearance of integration is planned with Aterisk systems , meaning it Service Desk plus. At the end of last year, this item was on the list of the following features , is now removed . Thanks in advance for your reply
Disable/Enable switch port
Administrative Status "disable" What does this button on a swiitch port, will it bring down a switch port. Will this all so works on HP switches?
Asset is not visible in request anymore
Hi! After upgrading to the version of SDP, where assigning multiple assets to a request was introduced - I noticed that associated asset is not visible in Request Details view. See screenshot: However if I click Edit button in the upper part of this View - I can see that the asset is assigned to this request: Also I noticed that if I search trough the requests and include this asset's name as a search parameter - no requests are found (like if no requests had that asset assigned): At the same time
Performance Matrix Template fpr Hyper-V Manager
Is there any matrix template/sample I can download for Hyper-V performance counters?
Hyper-V no data for VM
Hyper-V hosts can retrieve data (CPU, RAM, HD utilization). But no data for VM. Is any setting need to apply on Hyper-V Server?
Auto closure based on email received within existing request
Hi, We have a vendor that doesnt use our ME tool, but when requests are assigned to them an auto email sends and creates a ticket in their system. When they resolve the job a email notification gets sent back which attaches into the request within ME. Is there a way to auto close these tickets when the email is received within the request? The email will have specific detail in the subject e.g request number and "confirmed" or "resolved.
Tracking custom groups
I need some suggestions on tracking custom groups and patch groups. I had put in a suggestion on adding this functionality of seeing what custom groups a box belongs to but as of yet it has not materialized. So what is everyone else doing or what could the devs suggest to tackle this problem. In our enviorment we have multiple domains with dozens of patching windows with dev, Qa, Prod, different patch cycles depending on clustered resources so we literally have dozens of patch cycles and patch jobs
Report time spent by members in a project
Good afternoon I need your help. I need to generate a report showing how many projects are involved and how long an individual is employed. Also a report showing the comparative of the planned advance against the actual status of a project. Thank you
Report time spent by members in a project.
Good afternoon I need your help. I need to generate a report showing how many projects are involved and how long an individual is employed. Also a report showing the comparative of the planned advance against the actual status of a project. Thank you
Report time spent by members in a project
Good afternoon I need your help. I need to generate a report showing how many projects are involved and how long an individual is employed. Also a report showing the comparative of the planned advance against the actual status of a project. Thanks
Erroneous notifications about request unassigned within group
When handling a request, we often assign it to a specific technician and group in one step. ServiceDesk Plus then sends out an e-mail notification to all the members of the group stating the the request is unassigned within the group. When every member of the group responds by viewing the request, they see that it is in fact assigned to the one intended. Peeking inside for a possible cause, history shows a sequence of property changes with assignment to the group assignment before the technician
Ip change not updating
I have seen on a few occasion that a computer will show online in desktop central but yet scheduled task don't work. Sometimes when this happens I noticed that when I ping the computer I am getting a different IP address than what is showing. Now the quickest way I have found to fix this is a reboot. How often is the agent supposed to update the IP?
Could I somehow add an additional requester lookup as an input field?
We have a service catalog request for onboarding/offboarding. It would be great if we were able to add an additional field that would lookup a requesters name, instead of the form filler manually putting in the first/middle/last name of the employee that needs provisioning. Is it possible to inject the same requester name field/lookup, elsewhere on the form and bind it to a data field? basically the "search requester" input method.
Removing Support Group
Hi, I'm trying to do some housekeeping and remove old support groups, but even though there are no Techs assigned to a support group, I receive an error message stating 'Groups cannot be deleted' when I try to delete it. How can I delete these groups? Thanks
Email Commands Help
Hi, Please help with the email commands, cant make it work, All i want to do is Change Status from A to B and Change "additional field value to xxx" please write syntax , Thank you for your time.
Suppressing Event Details From Alert
I have been customizing the body of an alert for locked out users. The contents of the alert are: Modified Time: %TIME_GENERATED% User Name: %ACCOUNT_NAME% SID: %ACCOUNT_SID% Machine Name: %CALLER_MACHINE_NAME% User Domain: %CALLER_USER_DOMAIN% Domain Controller: %SOURCE% Event Number: %EVENT_NUMBER% Yet, for some reason, when the email is sent, it is appended with "Event Details", 34 additional lines of data that I do not want in my alert email. How do I prevent this from happening?
Auto-assign request based on a "Leave type"
Hi all, I have an idea to auto-assign specific requests to a technician who works on a remote side. It can be done by Business rules. But this technician is different during one month (one week - one specialist, next week - another specialist). How can I configure the rules so requests are assigned to the technician with specific Leave type? Thank you in advance. Nikolay
Scheduled Report
I need to create a report on the last day of every month. If I add a scheduled report, select all months and set to generate this report On Date of 31, will it run, for example in February 29?
Attach files to Personal
Hello All, is that possible for user in Password Manager Pro attach somehow files (SSH keys/SSL certs) to new created passwords in tab "Personal"? I don't see column Files there...
Find new resources after discovery
I run a periodic Windows resource discovery. I want to apply access control settings to the new resources once they are added, but finding them is a challenge. Has anyone come up with an efficient way to do this? Thanks!
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