Good afternoon,

We are using SDP 9.1 build 9105. We use VIP flags on certain requesters, and have business rules set up using the VIP flag to determine priority for requests. This seems to be working for some VIP requesters, but not all. Specifically, for some of the requesters, the VIP icon does not show next to their name on the Request summary list, and the requests are not being reprioritized as they should. Other requesters are working normally.

Is there something I can check to tell the difference between the ones that work and the ones that don't? I do not remember when they were flagged as VIPs, so I don't know if there is a timing issue.

Please help!

Diana