This is in connection with Request ID #2782387

I have someone assist with enabling SSL on one of our probe sites, however I gave him the incorrect location of the certificate (the cert is for our old probe site) and we got a cert error every time we access OpMan.

Also, and more importantly, the update to SSL broke all the plug-ins - AppManager and Netflow stopped working altogether. I tried updating them to SSL as well but to no avail. I tried following a few of your online troubleshooting guides but had no luck.

I have to rollback as we have important monitoring in place within AppManager and we couldn't afford to be offline very long.

My question: Would we be able to arrange another remote session with a ME tech, and once we enable SSL correctly (I know where the updated cert is) we need to test that all the plug-ins are working. I tried mailing you guys back on the ticket but got no response, hence my forum post.

Plug-ins in question:

Applications Manager

NetFlow Analyzer

Event Log Analyzer
IPAM

I think the IPAM plug-in was fine still, but the others weren't.

Thanks in advance!

Regards,

Mat