Vendor Unable to login to the Pam360 sever
Hello, I have a client who sent this. Please I am having a problem with PAM360. After sharing a resource with a vendor on PAM, he still cannot log on to the server. Does anyone has any idea, scenario, and probably a fix to go about it. Thanks
Repeating subject
I have our subject lines as [Ticket ##RE-$RequestID##] When a requester responds to the request created notification email, the tech notification email has a subject line of [Ticket ##RE-$RequestID##] RE: [Ticket ##RE-$RequestID##] Further, if the tech
AuthToken in the request is invalid. Unable to authenticate.
i have generated an API Key for one of users and I enter that API Key as authtoken in request headers just like how it's said in the documentation. but i keep getting this response : "AuthToken in the request is invalid. Unable to authenticate." is there
Preventive Maintenance missing from UI - version 14.1 Build 14102
Hi there. We have recently upgraded to version 14.1 Build 14102 and the Preventive Maintenance option within the UI is missing. Since the upgrade to 14.1 the application states it is running in a trial version of the license and will revert to the current
NCM default deviceexpert password
I have OpManger with NCM Plugin installed. It works for CISCO device, i try to backup brocade switch. test credentials works but it tooks a lot of time. backup failed, i would like to test the command from Brocade SSH connection but i don't know scp deviceexpert password
i am not able to make end user portal
please guide me i have make a technician trial account please guide how to open service end user portal
More than 100 User Groups cannot be selected
Hello! I'm trying to add a user group to a template, but I get an error (screen). Can I change the limit or how to add a group of users to the template above 100?
Purchase Process - Cannot Process PO
Dear, I have an issue as some old PO with items received and paid for are still in "Approved" state because linked PR is Closed Could you provide a solution (workaround) to Close these POs ? Thanks in advance!
Manage Engine MIB Browser will not launch on MAC (Big Sur)
The application will not launch, I get the icon in the dock but no active windows any thoughts?
Integration ADSelfService Plus with ServiceDesk Plus [Problem / Error]
ADSelfService Plus 6.1 Build: 6111 ServiceDesk Plus 11.3 Build 11303 Failed to connect to the server. Check server connections and Try again. Error code: [17:59:31:656]|[08-10-2021]|[com.manageengine.adssp.client.admin.ConnectionServlet]|[INFO]|[83]:
Fail Installation - Patch ID: 34384, Security Update For Exchange Server 2013 CU23 (KB5015321) (CVE-2022- 30134)
Patch ID: 34384 Bulletin ID: MS22-AUG16 Patch Description: Security Update For Exchange Server 2013 CU23 (KB5015321) (CVE-2022- 30134) The above update failed several times after installed via ManageEngine Endpoint Central 11 cloud. I can see that after
Is there a way to remove patch from a computer ?
Hi, I encounter a problem wich 1 computer appear to have Microsoft Office 2016 in the missing patch list. but the computer use Office 2013 not 2016. Is there a way to remove the Office 2016 patch from the list ?. Thanks in advance
Vulnerabilities Over Time - Dashboard & Report Issues
Hello, I've got an issue that I'm hoping to have resovled. The "Vulnerabilities Over Time" section in "Threats & Patches" only ever shows 1 day. I thought that it was just visual with that dashboard, so I pulled a report, and the "Vulnerability Trend
SDP v14102 - Linux - Mail Fetching issue - EWS Oauth
Hello, Since last upgrade we start to have issues with our Mail Fetching Service (Office 365 - EWS OAUTH) due to suddenly stops: Logs attached. Regards.
[SD-105434] Scheduled report maximum recipients
Hello After the last update I noticed I could not add recipients to one of my scheduled reports. Prior to the update, the report had approximately eight recipients, now I can't have more than five or so. If the maximum length of the To field cannot be
Licensing Error after restore
I had to restore from a backup file from my database crashing. I installed the same version of 11309 with the option for Standard Free w/5 technicians which was what we were running prior to the crash. Now when we login, we are getting the following license
Unable to reset SDP administrator password
Hi, I'm using On-Premises version of SDP and EPC on evaluation mode and planning to apply for a license by end of this month. I have configured it with PostGreSQL DB. I have followed the procedure as in How to reset administrator password in ServiceDesk
[SD-107351] Notification bell / Replay ticket
Hi, I have upgrade Service desk plus to 14.1 Build 14102 and now: 1. notification bell is not woking, when someone replay to ta ticket. 2. when you replay someone from SD, you cannot add attachment. I have found the last one... I have to scroll down...
New Requests sent by email with similar subjects are getting appended to closed requests
Current Version: 13.0 Build 13004 Over the last couple of months we've noticed an issue with requests that are emailed using email templates to create new requests. For instance, our HR Department sends and email when employees are hired / terminated.
Admin activity logs feature/functionality missing in ADSSP portal
Since multiple Admins can be granted access to the ADSSP portal, it is imperative to have the ability to trace Admins activity for any kind of changes made to or in the ADSSP application. However, this feature/functionality is missing in previous builds
Technician cant see any ticket of other group
Technician is not part of group but wants to see the tickets/requests of that particular group? is it possible? I tried share request options but it only a notification not listed in my view. Also I tried with Site but its showing all requests in technician
Preventive Maintenance now Maintenance - OK but there are major changes
Moved from 13001 to 14006 - I am not understanding why PM schedules were auto changed from monthly to yearly just because of the change to a maintenance module? Also, why can I not change them if I am not in the same time zone as the server? This also
Resolved |Warning colreorder requires datatables 1.10.8 or greater | always when i enter to the website
Hi, I did an upgrade to version 16, but after that i have got an issue when i enter the website or refresh it. Anyone have the solution ? Thank you :)
PXE Service Folder Keeps Deleting Itself
Not sure why, all of a sudden the PXE service folder is deleted and only has a CSTemp folder listed. The service is task manager also does not exist anymore. Have tried rebuilding distro server with no luck.
Hotfix release notes
Please fix the releases notes for build 10.0.516 (https://www.manageengine.com/products/desktop-central/hotfix-readme1.html). This is a complete mess. Fixes are listed several times (e.g. point 5 and point 10 is the same fix). I also find it very confusing how this information is presented. For example, I am currently on build 10.0.479 and let's say I will upgrade to build 10.0.516: how can I see at a glance what the fixes are between these two builds, without having to sift through these notes?
Problem to add witches to SPM
Hi Team, I tried to add a cisco switch to OpUtils Switch Port Mapper to monitor its port. I go to Network tab>IP management> switch port mapper and click on "add switch" button to add it manually or through discovery using SNMP v1/v2 credential. It takes
Self-Service Portal changes in 10.1.2228.4
After updating yesterday, the SSP has lots of issues. Sorting by name gives you a random sort order, you only see 9 entries at a time and only the first have of the grid. You have to scroll way to the right to get to the install button. Anyone else have
Notifications subject after Upgrade to SDP v14
Hello, I just realize that after upgrade to SDP v14, all my notifications subject starts with the following text "##RE-$id##". Example: ##RE-10317##MORANGO - Ha sido generado el Caso # 10317 This is the my tech notifications config: The issue appears
automation disable/delete inactive users
Hello, I created an automation with deprovisioning policy (see image). This automation disables users but deletes them immediately (not after 60 days). What am I doing wrong?
Notification Profile Not Working
I'm trying to create a notification profile that will notify the appropriate manager when a user account has been deleted. I've already created the notification template (User Account Deleted Notification Template) that sends an email to the IT Department
Request: Sending to more than one approver
Unexpected behaviour when attempting to send to more than one approver in the recommendation email. If we try to add more than one email to the recommendation email, only the first email will receive the notification and appear under the Approvals tab. Techs will then need to add each approver separately. This was not the behaviour in 9335 vs. 9405. Is this expected or an issue?
Delete service category's
Hi, We installed a new instance of ServiceDesk Plus (version 14.1 build 14101) and we run into a similar issue as the thread below. https://pitstop.manageengine.com/portal/en/community/topic/how-to-delete-service-category ServiceDesk is setup with the
Monthly Category Based Ticket Report
Hello, I created a monthly Category Based Report and scheduled it to repeat every month. In the incoming report, only the current week's report comes. As a template; I am using reports by All Requests / Requests by Category. In the Edit and Filter options
[SD-107304] Emails in CC when you Reply All
Hello, I have ran into an issue when you add some people in CC on an answer and then someone else wants to Reply All into yours, and they disappear. I'll attach some picture to describe more what I mean. As you can see in picture one (1), from my external
Upgrade issue from 10000 to 10500 build
Upgrade is failing from 10000 to 10500 build. Changed timezone troublshooting step but still upgrade fails.
ADSelfService Mobile App - Push Notification Issue when screen is off
Support Team, This has been a noticeable and reproducible issue since we implemented two-factor authentication for our RDP connections using the ADSelfService app and registering with push notifications. We are noticing that when our phone are not
User Activities are deleted once disenrolled
We have noticed all user actions such as reset/change and unlock password details history gets deleted once the user is disenrolled. Since this tool interacts with users passwords, it is very important to keep history of user actions in audit reports.
Build 14101 - subject var ${subject} broken for answering conversations?
Now: In version 14.1 the ${subject} is always referring to the original ticket subject. Is this meant to be? Before: The subject from the conversation i clicked to answer was taken. Is there a workaround? We urgently need this behavior back. Long Story:
Oauth issue - Unsupported protocol TLSv1.3 - SDP+ v14101 - Centos 7
Hello, After upgrade to v14101, an error appears in my Mail oAuth config (both, incoming and outgoing). I appreciate your help with this issue. Regards.
ADSelfService Plus won't autostart
ManageEngine ADSelfService Plus Free tool, version: 6212 Hi, I upgraded my server from Windows Server 2012 to Windows Service 2019. I've done it the lazy way, so inplace upgrade. After the upgrade ADSelfService Plus won't autostart on reboot. When I start
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