Now:

In version 14.1 the ${subject} is always referring to the original ticket subject.

Is this meant to be?

Before:

The subject from the conversation i clicked to answer was taken.

Is there a workaround? We urgently need this behavior back.

Long Story:

Assuming my ticket subject is "Printer is not working"

Now our external it-service provider is answering with their own ticketnumer in the subject.

Looking like: "RE: Printer is not working [ServiceID#324442]"

If i now click on answer, directly on this conversation,  SDP 14.1 always fills in the original "Printer is not working"  instead of "RE: Printer is not working [ServiceID#324442]"

TIA