ADSelfService Plus 6.1 Build: 6111

ServiceDesk Plus 11.3 Build 11303

Failed to connect to the server. Check server connections and Try again.

Error code:

[17:59:31:656]|[08-10-2021]|[com.manageengine.adssp.client.admin.ConnectionServlet]|[INFO]|[83]: Local Host : meadss.rsd.md : Local Port : 443 : Local protocol : https| [17:59:31:656]|[08-10-2021]|[SYSERR]|[INFO]|[83]: java.lang.Exception: Failed to connect to the server. Check server connections and Try again.| [17:59:31:656]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at com.manageengine.adssp.client.admin.IntegrationServlet.saveAddOnSettings(IntegrationServlet.java:414)| [17:59:31:656]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at com.manageengine.adssp.client.admin.IntegrationServlet.updateProductSettings(IntegrationServlet.java:136)| [17:59:31:656]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at java.lang.reflect.Method.invoke(Method.java:498)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at com.manageengine.ads.fw.common.api.ServletAPI.processRequest(ServletAPI.java:109)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at com.manageengine.ads.fw.common.api.ServletAPI.doPost(ServletAPI.java:50)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at javax.servlet.http.HttpServlet.service(HttpServlet.java:652)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at com.manageengine.ads.fw.filter.ADSFilter.doFilter(ADSFilter.java:74)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at com.manageengine.adssp.server.metrack.METrackFilter.doFilter(METrackFilter.java:47)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at com.adventnet.sym.common.filter.AuthorizationFilter.doFilter(AuthorizationFilter.java:232)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at com.adventnet.sym.common.filter.EncodingFilter.doFilter(EncodingFilter.java:85)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at com.adventnet.iam.security.SecurityFilter.doFilter(SecurityFilter.java:402)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at com.manageengine.idmf.fw.conditionalaccess.filter.CAPFilter.doFilter(CAPFilter.java:57)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at com.adventnet.authentication.filter.AssociateCredential.doFilter(AssociateCredential.java:119)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:668)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:690)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:291)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:615)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:818)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1626)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)| [17:59:31:671]|[08-10-2021]|[SYSERR]|[INFO]|[83]: at java.lang.Thread.run(Thread.java:748)|