Variable ${subject} no longer aware of incoming email subject since upgrade to 14.1 Build 14103
Hello, We're adding this to the pile of new issues and behavioral problems, that were introduced since we upgraded all the way from ServiceDesk Plus 11 to 14.1 Build 14103. For notification templates in version 11, the ${subject} variable retained the
SDP Upgrade Failure 11010>>11100 Ticket 8533673
Hi, There is an open ticket, but I have not received a response for several days. I can not update SDP to version 11100. The log files are attached. I have taken the following steps according to the feedback from support: 1. create a dummy file under
Vulnerability Database Update Stuck
Our vulnerability database synchronizes every morning at 5AM EST. It usually only takes 15-30 minutes. It synched yesterday fine but today it is stuck on" Downloading and Syncing Windows Patch SQLs We have already opened a support ticket and uploaded
Send SMS to technicians' option has been removed!?
In Business Rules, Option: "Send SMS to technicians" removed on new Servicedesk release!? In which section should I put the SMS notification rule? To send SMS based on this condition..!
Worklog time reporting
When you record a worklog time for a task specifically, even though there are hours put against it, it does not count towards billing. You have to put the worklog against the request itself, and not a specific task.
Changes
Hi, Currently we are experiencing an issue within the Changes category. When someone is added as an approver and clicks on Approve from the top right menu, the approver is still shown as "Pending Approval" within the Level 1 : Level Created By Workflow
failed CIs import with Date value in CSV format
When we import a file that has date values, it fails. We also change the format of Date, But the problem remains (file attaceted) Do you have a csv sample file?
Unable to Login After Upgrade
Hi, None of our technicians can login after upgrading from 11105 to 14104 (followed the correct migration sequence). It says the username or password is incorrect, which is not true. Any help would be appreciated.
Bug: Change Workflow and CAB members
We've noticed that when adding/removing members of a CAB, the modified member does not get the approval email if the change type is linked to a workflow. Example: New member is added to CAB, new change ticket is created, approval request is triggered
Search function doesn’t work properly on Subcategory and Items
Hi All, We’re having a issue that when a assigned ticket with filled Category wont able to use properly the search on Subcategory and Item.
Surface devices not showing warranty
The warranty details are not showing for our surface devices we have alot of them and need to find a way to see this. Is there a way to see the warranty on the surface laptops, tablets?
Secure Gateway Patch Issue
I am attempting to install the latest patch for Secure Gateway Server build (90099) and I keep getting an error message when the UpdateManager.bat checks the patch. Please see attached image for error message.
Surface tablets showing up as laptop, no warranty expiration
Hi, I have some Surface Go and Surface Pro tablets being managed by Desktop Central. Under Inventory, they are detected as Surface Go and Surface Pro for Model. If looking at the Inventory details, there is no warranty expiration date, and appears to be no way to manually add it. Under Mobile Device Management, these show as device type of Laptop instead of Tablet. Is there any way to get them to show up as tablets instead of laptop? Thanks, David
Error when RunAs
Updated GINA to v6.0 now users cannot use RunAs to elevate a program. They get an error that says File System Error (-1073740940). This happens in windows 10 22H2 and windows 11 22H2. With and without antivirus installed. If I remove the GINA the problem
Bug in OLA definition for multiple site with diffrent support group
Hello We have defined several sites in the SDP (London, New york, Paris). Each site has several separate support groups. Now we want to define SLA for each site and also OLA for different site's support groups. We found out that when we open the SLA settings
Problem to Upgrade ServiceDesk to 14
Hi, we have atm the version 13.007 when i update to 13.0012 there is no Problem but when i make the Upgrade to any Version of 14 the Service dont start can some one help me? Which looks you need?
PMP wont Start
Hi Password manager Pro failes to start. I have attached the logs. Kind rgards
Reply to initial request
When replying to an initial request, the original request is not included at the bottom of the reply. When replying to additional replies the last conversation is appended to the bottom of the reply. This behavior is present in 14101.
Bug: Cannot view ESM sections Users, Security Settings, etc
This is a bug report. Affected versions: Version: 14.1 Build 14102 Since: 12.* (We became customers at this verison, we assumed you would fix this) Description: The sections "Sites", "Privacy Settings", "Users" and "Secrutiy Settings" cannot be opened
EmailSignature at a resolution ticket
Hi, Is there are a problem with the signature variable in the notification rule for "E-mail user when a request is resolved"? When a requester submits a ticket and has signature and the technician then resolves it, in the end of the mail shows the technician
Close request
Hi teams, We have the last build 14.1 Construir 14103. When we update to the latest version, the notification email to the applicant for case closure fails, and does not allow them to close it.
Error when try to configure Exchange On Line email account
Hi All, Please, could you provide me some tips to fiz this issue? This email contains a valid MS Office 365 email account (exchange on line P1) Thank you in advance
Build 14104 - When assigning a unassigned ticket that has no categories the assign box does not close
Build 14104 - When selecting "Assigned To" and assigning a unassigned ticket that has no categories the assign box does not close. This is from the main view of a ticket, if you hit the drop down for "Assigned To" and enter a techncian, then the categories
Upgrade to 12000: skip forced backup
Hello, looks like -DSkipForcedBackUp_11200=true doesn't work anymore. What is the new option to skip forced backup when upgrading to 12000 ?
[SD-107820] Matrix report bug on SDP 14103
Hello. We have noticed a bug in SDP 14103 with custom matrix report used to export latest quarter time spent by technician grouped by year/month. SDP extract correctly the data but the visualization is wrong, SDP seems show the report grouped by year/month/day:
[SD-106267] Approval: Unable to open attachments
We've been having an ongoing issue with users being unable to open attachments when trying to approve a request. Users will click the link from the approval request email and try to download attachments. It's been happening before and after the recent
Log360 is locking out one of our domain accounts
I can see log360 sending a bad password for a domain account it is using for authentication somewhere, but i can't find exactly where. is there a list of areas where domain credentials are configured in the product? all of them i can find are using another
Patch Manager Linux endless problems
Hi, We've been using PMP for nearly 3 years now and generally it's doing a great job on patching our Windows machines. Linux however has been an ongoing nightmare since we tried to implement it 2 years ago. We have around 100 Linux machine, mostly CentOS
Unable to install PAM360 as a service
Hi I have been trying to install PAM but after install the service doesn't start and an error captioned failed to start as a service is generated. What might be the probable cause? Attached is the logs folder. Kind regards & Thanks.
SSL Import
Our team is currently experiencing issue when attempting to import a SSL updated cert. Our CA vendor is Go Daddy. The error message we keep receiving is this Thank you for your help!
Looking for query for Account Details after 10.6
Recently switching from 10.5 to 10.6, some custom PowerBI reports stopped working seemingly due to database changes. Connecting with ODBC, I can see that while the accountci table used to be tied to the accountdefinition table by the ciid value on each,
Upgrade to 14 Problem
When I upgrade 13000 to 14104 this Error shows on Updatemanager: "change Backup schedule password..." when I'll Login to service 13 and change the backup password, error shows" Unable to change setting...!
Tasks - Autofill Task Start Date from Parent Request Start Date Field
Is there any way to pull a field from a parent Request and autofill that into a Task? Example: Request Field (Start Date) autofill into Task Start Date. Thanks!
preventive maintenance tasks
after upgrading to latest version, preventive maintenance tasks have dissapeared: https://help.servicedeskplus.com/configurations/helpdesk/preventive_maintenance.html i am running version 14.1 Build 14104
Captcha not visible ---- no image
https://pitstop.manageengine.com/portal/en/community/topic/captcha-generation similiar to this issue but not really. Is there anything in the browser setting that can prevent the captcha from appearing?
OAuth Authentication for Mail Server
Hi, I set the mail settings and click save. The Office 365 login window opens and when I want to login it redirects me to the service desk login page. 1.Step: 2.Step: also When I go to the local address "https://....../servlet/OauthServlet" the following
Patch Summary Reports are not up-to-date! Scan Now
Having issues pulling new computer updates for any device. Getting this error: Patch Summary Reports are not up-to-date! Scan Now clicking Scan Now seems to run but when I refresh the page the same error message appears. Computers still have old software in their inventory. Any ideas?
Unable to remove user from group
Hi, I have a user group in Password Manager Pro from there I would like to remove single account, but when I try to do so options is greyed out and tooltip appears 'User is required to approve the access control of the resources.'. 1) How do I find where/which
PasswordManager Pro installed as Free Edition, is notswitching to Enterprise one
Hello, Last December we bought an Enterprise AMS maintenance License for a Free Edition instance that is becoming now used and it is no more test only. When I isntalled the license, the PMP website said it has been uploaded successfully, but the Edition
GINA Issue
Hi, we are using the SelfService Plus GINA client, and getting a blank screen. We have policies configured, and it works on some servers, but not others. Cookies are turned on, and the website is allowed. It loads the logo on the screen but doesn't appear
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