Config Oath - Get Update V 13012
I need the latest version available with basic email authentication (I think it's v13012), I'm trying to set up Oauth on my current version (v13011) but can't. I have been getting errors with the Connector URL. We have seen the setup videos (https://www.youtube.com/watch?v=cwTpeIrflkQ&t=11s)
Description comments in the Gannt view for projects
I would like to show the description comments in the Gannt view for projects. I could then use these comments to add context to projects to senior teams when I export into PDF.
d-teknoloji.com.tr /Doğuş Teknoloji / SDP Mail Fetching Error
Hi, incoming mail not working but outgoing mail running Best Regards
Problem with OAuth Configuration
I have a problem with configuring OAuth email setting I entered a wrong Connect URL and now every time I try to change it I receive the following error message I'm using version 14.1 Build 14103 with PGSQL, can anyone help
Not sure from where the mails are landing in Manage Engine ticketing tool
Team, We now have OAuth authentication enabled in the ticketing tool. We have also cleared all the mails in the Inbox. There are no mails in the Inbox now. But even then the count is showing as 22409. We would like to know from where these mails are coming
Problem with deploying DIALux evo 11
Hello, I have problems with the deployment of the "DIALux evo 11" software. If I try to deploy the software with this command: "DIALux_evo_11_0.exe /s" it get an "Installation Failed - Zugriff verweigert" error. If I run the same command in a cmd prompt
Email Fetching Stopped
LOG360 Services Stopped
Hi, The services of the Log360 program are constantly stopping. When the server restarts, it works for 10 - 20 seconds and then stops automatically. What is the reason of this? We are currently unable to use the program. Does anyone have a solution suggestion
Password Manager Pro update
Hello, Got this message in PMP "upgrade to build 12124 immediately. " I am unable to find this update on your website. Thank you, Frank Kirk
Whole Org can't login anymore
I'm not sure if this is a crazy bug or something bad happened. So one of our admin team members had to change his windows password. Once that person did this they wasn't able to log into Service Desk on Sunday. So they figured they needed to wait until
ADManager API SearchUser criteria
Hi. It looks like Search user API can search only by SamAccountName field. Whatever i write in searchText parameter but login the response is empty. For example, next request should find user with email user@domain.com but it doesn't. And with &searchText=user it finds a user. Is it a bug or a feature? I need to find users by phone so much! http://Byron:8080/RestAPI/SearchUser?domainName=admanagerplus.com&AuthToken=a70d9e6c-4167-4de4-a6a1-3b3aff50c82e&range=200&startIndex=1&searchText=user@domain.com
Some user reports not working after upgrading DCs to Windows Server 2022
Some user reports not working after upgrading DCs to Windows Server 2022. For example Read Last Logon Report. It shows as last logon date the day of Dcs upgrade. I have the last version of AD Manager (7180). As last users logon date, it shows the DC update
Error updating pam360 from version 5700 to 5800
I have two pam360 servers installed, one master and one slave in high availability. I want to update the master from version 5700 to 5800 and I get the following error that I show you below in a screenshot. For the update I am using the following file
GET request to Patch Management API (Patch Manager Plus - Cloud)
I followed the instructions in the Patch Manager Plus - Cloud (https://www.manageengine.com/patch-management/api/) . And then get information (like refresh_token, client_id, client_secret), get access_token for every hour. When trying to initiate a GET
Remote control issues on Cloud hosted version
Hi, Not sure if anyone else has noticed, but it seems regardless of network, location and av enabled or not, we have been having a lot of intermittent issues with remote control, more often than not sessions wont initialize and just error out. Other times
I cant install the agent manually. I get a message stating that the application is unsafe
I download the agent from our cloud based instance of Endpoint central and when I try to run it on a client I get the message "This advertised application will not be installed because it might be unsafe." I have turned off the AV and there are no GPOs
Enhancement required to gather survey details from Archived Tickets
Hi Team, We need a feature either via reports or otherwise to help gather the survey details (for tickets having the survey completed) from Archived tickets. Currently even a day's delay in the next month causes Survey details to be lost in the extraction
Error when sending CAB approval with attachments
When attempting to send the approval email from change management, I get the following error if the approval has any attachments "Email Sending failed for the following user(s) :" Then lists the users. If there is no attachments it works as expected and
Upgraded to 6125 and now none of my Servers are requiring MFA
Upgraded to 6125 and now none of my Servers are requiring MFA, Ive rebooted the servers, reinstalled the GINA agents, all Windows machines all not working.
itdesk REST API: invalid ticket
I've seen this same issue posted before, but did not see any fix. With SDPOnDemand I am able to generate an access and refresh token. Everything I've tried always results in: { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4001,
Lots of old Excel vulnerabilities all of the sudden
In the last 24 hours I've had 50 systems showing tons of Excel vulnerabilities in Endpoint Central. vulnerabilities date form 2018 to 2023. I don't get it. I think they might be false positives. anyway to check? anyone else?
Dynamic Custom Group support in all of Desktop Central!
Currently Dynamic Custom Groups are only supported in Patch and Software Deployment modules. Dynamic Custom Group support needs to be added to all DC modules, including but not limited to: Browsers and Bitlocker. Having to maintain static groups is a
[14103] Mail fetch problem
Since we have upgraded to 14103, SDP randomically fails to fetch email from a POP3 account and stops email fetching causing a problem to our support team. Fetching stopped due to an error. Trace :: com.manageengine.servicedesk.mailutils.MailException:
[SD-107908] Inline images broken in all outgoing email since upgrade to 14.1 Build 14103
Hello, A few weeks ago we performed a major upgrade of our ServiceDesk Plus installation, from version 11 to the most recent 14.1 Build 14103. Soon after, we noticed that inline (not added as separate attachments) images were broken in ALL outgoing email
Issue injecting datetime into ticket
I have gone through all the work I could to generate an epoch date value to inject into the date time in a ticket. Here's my issue, although the value shows the correct date and time when converted online, the date that comes up in the ticket is wrong.
Fail to upgrade ServiceDesk Plus from 14.0 Build 14004 to 14103
Fail to upgrade ServiceDesk Plus from 14.0 Build 14004 to 14103. Retry few times also failed. Not sure what information should i provide to find the root cause ?
SDP MSP version upgrade fails while upgrading from 10500 to 10536
We recommend you to take backup before upgrading. Backup may take a while, Do you want to take backup now ? (y/n) y Upgrading PostgreSQL Completed extracting 13% Completed [|] Error occured while migrating postgres database.
Problem updationg from SD MSP 10538 to 10600
Hi, i am trying to upgrade from 10538 to 10600 but during patch installation i get error: Any ideas what is - No constraint with this name [OutgoingEWSServer_UK0] is defined (full update log attached) 14.01.2023 17:37:40 [com.adventnet.servicedesk.updatemgr.util.SDPostProcessor]
Application Installation problem- Error 0
OS deployment is going smoothly and in the post deployment tasks I got errors for all application. For example [Application Install]>Unable to install "ESET". Error (0: )
ManageEngine ADSelfService Plus is down
Hello, About once a month, the ADSelfService service goes down and not start automatically (SMTP mail): Dear Customer, This email is to inform you that ManageEngine ADSelfService Plus is down. Please start the product to continue enjoying its benefits.
ServiceDesk Startup Issue Post-Upgrade
Hi, I appear to be having a slight issue with the most recent Service Pack (14103). After implementing the upgrade the splash screen would get stuck on the "starting server" phase, so I stopped the Service Desk service and ran run.bat to start the server
Inline image is not fetching from emails sent by staff
Hi ManageEngine support, We have this issue for a couple of weeks already, we have upgraded to the version to 12001 because we have told this version will fix the issue. It was working fine, somehow, it stopped working one day. If a staff send an image
Unable to use reply-to email on cloud SDP
Hi All, I had setup everything correctly following the steps, my email had been verified. But when i use the reply function inside my application, it prompt me error. Can advise what else i could do ? Error while processing the request! javax.mail.MessagingException:
PMP Password Reset on AS/400
Is this still supported? I am testing the product with our iSeries platform. The functionality to connect to the AS/400 seems to work fine because it uses telnet. However, when attempting remote password reset it seems to be attempting to use ssh and
"Unparseable date" error message when attempting to edit a Solution. - 14103
We have upgraded our Test enviroment to V14103 recently and while doing tests we found what appears to be a bug. (we have an ON PREMISES instalation) when editing any solution and trying to save it, we get the following error: the changes made to the
OS Deployment error
When creating a new image and selecting Fetch Partition Details I am now getting a access denied error. Credentials are good.
AD Audit Plus migrate to MS SQL
Hello! I try to transfer the database to MSSQL, but every time I get an error: [SYSERR]|[INFO]|[36]: java.sql.SQLException: Cannot find the symmetric key 'ZOHO_SYMM_KEY', because it does not exist or you do not have permission.| The rights of the sql
NCM - How to modify deviceexpert password
Hi experts, I have NCM Enterprise edition and trying to set up an SCP transfer between some devices and NCM. So, I would like to modify the SCP current password but I don't have the default password. Therefore, is not possible to change the password.
Odd issue to do with users accounts in Desktop Central
There is an Odd issue to do with users accounts in Desktop Central. If you choose to set up the user account based on the user AD account. The account name has to be more than 5 characters? Does anyone know why this is? We use separate AD accounts for
More Bios update for latest versions
hi i didnt find any bios updates for latest version for dell (new dell computers) and no bios and drivers update for hp computers and lenovo maybe need imporvent
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