Password (key) icon on Windows Sign-In screen disappears
Since October, we have noticed a large number of workstations with ADSSP installed no longer show the password (key) icon on the Windows Sign-In Screen. Has anyone else come across this issue? The function still works but the icon is missing so users
Scripts not working after upgrading to 8030
After upgrading to version 8030 our scirpts to create users are not creating exchange mailboxes. Also our user disable scirpts are failing to do anything.
Agent Troubleshooting Tool reports endpointcentral-agent1.manageengine.eu unauthorised
So, I'm looking at a couple of problems. The two issues are: 1. The self serve icon not appearing (running the tray icon exe brings it back, not sure if that sticks) 2. Machines seem to have re-registered themselves, but not completely. So I've got one
Introducing Zia Parser without our permission after version update!
Hello After upgrading to the new version build: 15.1 Build 15100, we are getting the below footer in all our emails templates! ===================================================================================== Introducing Zia Parser Now Zia can analyse
Recovery Partition Problem
Hi, I have created an Image from a pc with windows 11. It has a recovery partition of size 700 MB. Today I wanted to deploy this image to a PC which had window 10 with recovery partition 500 MB , but It failed with the attached screenshot error. I tried
Unable to assign a department to a site
Unable to assign a department to a site since I have updated SDP to v. 1530. Same when adding a department or editing it when added. Site field is disabled (grey).
Vulnerability DB Sync Failed!
Vulnerability DB Sync Failed! File integrity verification failed. Invalid response received for URL This XML file does not appear to have any style information associated with it. The document tree is shown below.
Issue with Naming Sequence Overwriting in ManageEngine
Dear Team Kindly need your usual support in resolving an We have an issue related to overwriting when we add a new Linux server to our ManageEngine asset. For example, we have list of servers devices : when we add a server to ManageEngine, it automatically
On Behalf of doesn't show distinction between users with the same name
SDP 15140 Which one of these is the correct user? I'm unable to tell unless I try them both. It's even worse for more common names Hoovering over the names doesn't show their e-mail or departments. At least their departments should be listed here for
Announcements start at the bottom.
When viewing Announcements from a configured banner, the Announcement displays content from the bottom instead of from the top. User have to scroll to the top of the Announcement to begin reading. This may be due to the length of the announcement but
Error Please fill the mandatory fields
Though user (or technician) fill all of the mandatory fields and try to submit a request, the error appear This error happen to all of templates and our workaround now is just to refresh the page, open the browser in incognito mode, etc. The error is
Print Preview formatting
Hi, This is not something that i have noticed before but i have gone to print to PDF of one of the requests for audit and the formatting of the print preview is all wrong, its wider than the paper. Half the ticket information is not visible in portrait
Missing installation files with apps deployed from Endpoint Central
I've run across this issue with a few different apps, usually after a Windows version/SP upgrade. Some apps won't launch or can't be uninstalled because the installer files can't be found. The error is: The feature you are trying to use is on a network
ServiceDesk Plus Cloud slowness issue – US region
We are experiencing significant slowness issues with ServiceDesk Plus Cloud in the US region. Pages are taking a long time to load, and user actions (such as opening requests, or navigating between modules) are noticeably delayed. This issue is affecting
Service Desk Plus performance issues in the UK
Happy Monday, Just wondering if anyone else is experiencing any performance related issue with service desk plus this morning, webpage is take multiple minutes to load same when trying to view tickets etc. Thanks,
EC Database Corruption
Hi I'm having a weird issue I'm using the internal PostgreSQL engine The database of my latest Endpoint Central (build 11.4.2528.10) has been corrupted 1. Some of the functions do not show 2. Some give me access denied, although I'm using the admin user
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Endpoint Agent
Hey I noticed yesterday that the Endpoint Agent was showing as offline on my workstation. I tried running a repair several times, but they went about halfway and ended. I tried to do an uninstall, reinstall and the uninstall went fine and the reinstall
Profils stay in "in progress" for Windows computers
Hello, I cannot update profiles anymore on windows laptop. Profiles status stayed "in progress" even if the device is connected and online (in Wifi or Wired) : I also tried to delete profile but i got this error "Failed 404 : Delete" Any ideas ? Thanks.
Broken Global Search after upgrading to 14500 ServiceDesk Plus version.
Hello, After upgrading from 14306 to 14500 ServiceDesk Plus version we've noticed that we cannot search requests with a global search, "Search across" and "Requests" -> "Default search" options do not give any search result. However, option "Requests"
Device Enrollment (android)
Hello, all! I try to enroll first android device like fully management device. I start from scratch, tup 6 times by screen, when appears QR-Code scanner, i scan generated QR-code. I try to enroll two different device (oppo 14 and xiaomi redmi 9), but
PCs with software uninstalled still trying to connect to ADSSP server
I have two Windows 11 machines that I previously had the software installed on, then later uninstalled, all done through the ADSSP web GUI. It does not show those machines under the installed list. However, any time my ADSSP server is unreachable for
Problem with the chat section of the software
Hi, when some users, but not all of them, try to use chat, they get an "Internal error" error on the user page.
status offline after upgrading to Build : 11.4.2528.10
After updating to Build 11.4.2528.10, some Windows computers and servers are shown as offline. Even though they are online and accessible. Of the 70 servers, 28 are offline.
11.4.2528.10 agent upgrades failing
since upgrading EC console to version 11.4.2528.10 ive got about 100 windows laptops out of 500 that are stuck failing to upgrade. message says uninstall the agent and reinstall. uninstall from the console does not work, fails to uninstall the agents.
Microsoft Graph is stop working after i disable login of the account
Microsoft Graph is stop working after i disable login of the account. after re-enable the account , the mail is failed to work. the error "Mailbox is not accessible : "Check authorization details and try again". In the meantime, mails will not be fetched
JIRA integration Error: Issue in getting project list form JIRA
Hello, I need to configure JIRA integration. I made all this steps: https://help.servicedeskplus.com/jira-integration But when try to add ticket in JIRA, i am getting the following error: Can you assist me?
Very Slow data transfer from to/from USB connected devies?
Hi, we're running EC build 11.4.2516.21, and in the months since we upgraded to this version, a number of users have reported really slow transfer speeds when copying files to/from USB storage devices. They are reporting transfer rate maxing out at a
Timer Jobs not pulling through in Applications Manager
Hey there I have an issue with our SharePoint monitors in App Manager where the Timer Jobs are not pulling through. I have Powershell Mode monitoring enabled and everything else pulling through fine, besides the Timer Jobs. I mentioned this in a previous ticket, request ID #49000007893914 Info: 1. We are running SharePoint 2013 across our 4 SP servers. 2. Please find screenshot of monitor attached, as well as the App Manager build. Please help, need to get monitoring on this asap. Are there any other
[SD-107072, SDF-108469] New Send Notification window in 14102
Hi The new Send Notification window in 14102 is really bad. When I responding to a request. In previous version I could resize window, scroll the request I responding to and move it to other monitor. In 14102 nothing of this is possible. It is stuck at
Problem applying patch ManageEngine_OpManager_12_0_SP-5_0_1_2.ppm (Build upgrade 124006 → 124196)
Hello, I’m trying to upgrade OpManager from build 124006 to 124196 using the patch ManageEngine_OpManager_12_0_SP-5_0_1_2.ppm, but the Update Manager stops during the pre-installation phase with a JRE compatibility error. Environment details: Product:
Newest Windows Agent (11.4.2528.10.W) Causing Issues with RDP?
Our cloud instance and agents were just updated on the 19th and since then we've had issues with RDP on almost all of our workstations and servers. We're not 100% certain it's the endpoint agent but we're not aware of any major updates or changes that
Unable to start manage engine admanager plus as a service
when starting the service I get the error The ManageEngine ADManager Plus service terminated with the following service-specific error: %%4294967295 I can however run the server and gain access to the application
WinSCP update
the link you provided to download the newest version of WinSCP is incorrect. The link you provided is: https://excellmedia.dl.sourceforge.net/project/winscp/WinSCP/6.5.4/WinSCP-6.5.4-Setup.exe
The "Run as Manageengine" button does not appear.
Hello, After creating a privileged application list, I cannot deploy the policy. Since I cannot distribute it to user computers, the "Run as Manageengine" button does not appear. It was working before, but I started experiencing this problem after updating
Change template request icon after update 15120
After updating to the latest version of servicedesk 15120, I have a problem with changing the incident/service report template icon. When I click the "Change" button, it takes me to the servicedesk home page. Has anyone solved this problem? It appears
Task Not Triggering for Pre-Approved Hardware Offerings
Dear All, We have a Service Template named “Hardware and Accessories Request” which contains fifteen (15) different hardware offerings with radio button selection. A few of these hardware offerings are pre-approved and are provided directly to the requester
How do I remove Zia Parser text?
My notification template does NOT contain anything about this: Why has this been added to all of our outgoing emails? Zia Parser isn't even turned on!
Opmanager update error DBA_10000
I am trying to update from 12.8.188 to 12.8.406. When trying to do so, the update fails with the following error: DBA_10000. The error says there is something wrong with the database and to contact support. I have not gotten anywhere with that yet. Opmanager
Users can't passed through the survey if they have authorized in the Service desk Plus
After upgrading to version 15.1 build 15130, users cannot complete the survey if they have logged in to Service desk Plus. When the user clicks on the link from the survey mail, he receives the message "The user does not have permission". When user have
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