Hotfix 8003 Released
Dear Users,Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / enhancements addressed in this hotfix ( 8003 ) release. Issues fixed in 8003 (Released on: 16th November, 2010) SD-34250: When a requester replies to a request through email and if the notification is enabled for the technician, then, the description sent in the notification is that of the original request
Cisco WAAS reporting in NetFlow Analyzer - Feature Pack Available
Hi, We have had some inquiries on including Cisco WAAS reports in NetFlow Analyzer in the near past. Considering user demands, our development team has worked on this feature and it is now available as an Early Access. NetFlow Analyzer can report on the WAAS compression stats for each WAE application and allow this to be compared with NetFlow Analyzer's in-depth application and conversations report. Anyone interested in trying this feature, feel free to email us at netflowanalyzer-support@manageengine.com
SDP 8.0 released
Dear Users, We are glad to announce the release of ManageEngine ServiceDesk Plus 8.0 SDP 8.0 can be downloaded from http://manageengine.adventnet.com/products/service-desk/download.html Existing SDP customers can move to the latest 8.0 version by applying the migration pack available at http://www.manageengine.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus_7_6_0_SP-2_0_0.ppm Existing customers, kindly note, that upgrade to 8.0 can be done only over 7611. Customers in earlier builds
NetFlow Analyzer Enterprise Edition - Widget Dashboard available from BUILD 7400
Hi All, We have released NetFlow Analyzer Enterprise edition BUILD 7400. This BUILD introduces the Widget based Dashboard in our Enterprise edition. The following are the list of widgets available in the dashboard: * Top IP groups based on the %utilization by the IN or OUT (whichever is higher) traffic * Top interfaces based on the %utilization of the IN or OUT (whichever is higher) interface * Top conversations based on the amount of traffic * Top applications * Top QoS *
Hotfix 8002 Released
Dear Users, An Hotfix upgrade over 8000 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . Issues fixed in 8002 (Released on: 8th November, 2010) SD-34203: Duplicate requesters being created when a request is raised through email is fixed. This issue will occur when the case of the E-mail Id changes, irrespective of the number of requesters(Only a part of this issue got addressed 8001. So the issue ID remains the
Hotfix ( 8001) over SDP 8000 released
Users, Hotfix (8001) over SDP 8000 got released. The issues fixed in the hotfix are : SD-34203: Duplicate requesters being created when a request is raised through email is fixed. When the user's mail id is configured as Example@test.com and when the user send's a mail to SDP with from address as example@test.com, then a new requester will be created instead of using the existing one.This issue will occur for customers who have more than 1000 requesters. SD-34201: In Mssql set up, approvals sent
ManageEngine Password Manager Pro 6.3 Released
Hi, We are glad to announce the release of Password Manager Pro 6.3 (build 6300). We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of Password Manager Pro 6.3 PhoneFactor Authentication ManageEngine has partnered with PhoneFactor, the leading provider of phone-based two-factor authentication for two-factor security for Password Manager Pro. Smart Card Authentication If you have a smart card authentication system in your environment
Two New editions Of SupportCenter Plus
Dear Customers, As you would be aware that SupportCenter 7.7 is planned for release this month. And with the 7.7 release, we plan to introduce the Enterprise & the Unlimited editions of SupportCenter Plus in addition to the already available Standard and Professional editions. Below is the table that provides the list of features in each edition (list also includes upcoming features of 7.7 - Dashboards & API ) : Standard Edition Professional Edition Enterprise Edition Unlimited Edition
NetFlow Analyzer 8.6 (Build No: 8600) Available
Folks, We are happy to announce the immediate availability of NetFlow Analyzer build 8600. It is our immediate release after we had integrated ASAM (Advance Security Analytics Module) in BUILD 8500. We have taken a lot of effort to bring out most of the feature requests in this update and planning to accommodate more in the forth coming updates. We welcome your valuable feedbacks and suggestions always. NFA 8600 Major Features : http://www.manageengine.com/products/netflow/netflow-analyzer-new-features.html
Applications Manager 9.3 released, includes Amazon Cloud Infrastructure Monitoring
Applications Manager release 9.3 is now available for download on our website. The highlight of this release is out-of-the-box support for monitoring Amazon Web services (AWS). This feature helps IT administrators monitor the health and performance of Amazon EC2 and RDS instances as well as attached EBS volumes, as well as gain visibility into resource utilization in the cloud. Other highlights of this release include Availability and Downtime Trend Report which compares the availability of the monitor
OpManager NetFlow Plug-in (8500) now supports Advanced Security Analytics Module
Hi All, We are glad to release the new build for OpManager NetFlow plug-in which now supports Advanced Security Analytics Module. Advanced Security Analytics Module (ASAM) is a network flow based security analytics tool that helps in detecting network intrusions, using the state-of-the-art 'Continuous Stream Mining Engine™' technology, and classifying the intrusions to tackle network security threats in real time. CLICK HERE to know more about Advanced Security Analytics Module. CLICK HERE to download
DeviceExpert Build 5510 Released!
Hi, We are glad to announce the release of DeviceExpert build 5510. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5510 New Features & Enhancements Provision to start and stop TFTP server While starting the TFTP server, provision to choose a specific IP or all IP addresses to bind Export configuration feature enhanced with option to maintain all versions Support for launching DeviceExpert web-interface in
NetFlow Analyzer Enterprise edition - SNMP V3 support available
Hi All, SNMP V3 support is now available in NetFlow Analyzer Enterprise edition. This feature can be availed in your current Enterprise edition install by upgrading to the latest version,which is BUILD 7300. Please fill the form in the below link to request the service pack for upgrade: http://www.manageengine.com/products/netflow/distributed-monitoring/service-packs.html For full installation binaries of NetFlow Analyzer Enterprise edition, visit the below link: http://www.manageengine.com/products/netflow/distributed-monitoring/download.html
ManageEngine® Firewall Analyzer 7 Released
ManageEngine® Firewall Analyzer 7 Released We are glad to announce the release of ManageEngine® Firewall Analyzer 7 (GA) Distributed Edition and Standalone Edition Download Standalone Edition Distributed Edition Read More What's new in this release? 7.0.0 - Build 7000 Distributed Edition GA release of Firewall Analyzer Distributed Edition. New Features - Admin Server The general features available in this release include, Collector server failure notification Display name option for Collector server
NetFlow Analyzer 8 Available
Hello, We are happy to announce the immediate availability of NetFlow Analyzer 8 Professional and Professional Plus editions. Below are the new features and bug fixes added in NetFlow Analyzer 8. Features: IPSLA (VoIP Performance Monitor) SNMP V3 support Flexible NetFlow - NBAR Reporting V9 Sampling Support for Cisco ASA - NSEL Reporting CBQoS Child Policy and Match Statements Report PDF Option in CBQoS Geo Locations reports of IP Addresses Single Click Scheduling For all Reports Network Layout
Hotfix 7611 Released
Dear Users, An Hotfix upgrade over 7600 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . Issues fixed in 7611 SD-30877 : NumberformatException occurred while fetching the memory details of the Linux machine hardware has been fixed. SD-30439 : Unable to scan the Vista / later Operating System installed in non english version has been fixed. Hotfix can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html
ManageEngine - Free Windows Health Monitor Tool
We take immense pleasure in announcing the release of ManageEngine Free Windows Health Monitor Tool. ManageEngine Windows Health Monitor tool provides exclusive windows network monitoring, as a desktop tool. It shows the actual resource utilization of the windows servers like CPU utilization and memory utilization , disk utilization , Disk I/O , Network Rx and Tx details and the tool presents Physical Hardware details like Disk details, Processor details and Memory details and more. It shows the
DeviceExpert Build 5500 Released!
Hi, We are glad to announce the release of DeviceExpert build 5500. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5500 New Features & Enhancements Support for MSSQL back-end Provision for creating scheduled tasks for Device Discovery Support for additional Syslog message formats for real time change detection for Cisco and Enterasys devices New Device Models Sphereon 4500 Fibre Channel Switch Juniper EX4200
ServicePack 7513 Released
Hi, ManageEngine ServiceDesk Plus -MSP has released its latest service pack 7513 and is available for Download Now. We have introduced couple of salient features which was most requested, please find those feature description & fixed issues information below. Enhancements made SLA based on first response time. Along with resolution based SLA we have introduced one level escalation for first response time management. API for ServiceDesk Plus - MSPApplication Programming Interface (API)
Hotfix 7607 released!
Hello Customers, We have released our Hotfix 7607 today. Please follow the link below for the list of issues addressed, http://supportcenter.wiki.zoho.com/ReadMe---7607.html For upgrade instructions and to download the patch, please use the link below, http://www.manageengine.com/products/support-center/service-packs.html For assistance, please reach us at +1 925 965 6300 or mail us to supportcenterplus-support@manageengine.com Jai SupportCenter Plus
Hotfix 7610 released
Dear Users, An Hotfix upgrade over 7600 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . Issues fixed in 7610 SD-25177 : Login Credentials where passed through the URL when the Pass-through Authentication is enabled and the user tries to login as different user issue fixed. SD-29143 : NullPointer Exception while dissociating a technician from a site, When 'None' is selected as a value of a condition under business
Applications Manager 9.2 released!
Applications Manager release 9.2 is now available for download on our website. The highlights of this release include brand new capabilities such as support for monitoring VMWare, Memcached and PostgreSQL servers as well as enhancements to other features. Here is a quick glance at what version 9.2 offers: Virtualization Monitoring: Out-of-the-box support for monitoring the availability and performance of VMware ESX/ESXi host servers and their guest virtual machine instances. Applications Manager
ManageEngine - HyperV Performance Monitor Free Tool
Dear All, We take immense pleasure in announcing the release of ManageEngine HyperV Performance Monitor Free Tool. Hyper-V, is the Microsoft's solution of server virtualization technology. HyperV performance monitoring tool helps administrators to monitor the system parameters of VM installed in a HyperV host (Windows 2008 R2) . This tool monitors performance parameters of the host machine as well as the performance metrics of the VM running in the host using the Microsoft Hypervisor technology using
NetFlow Analyzer 8.5 - Advanced Security Analytics Module Available
Folks, We are happy to announce the immediate availability of NetFlow Analyzer 8.5 GA with Advanced Security Analytics Module. We thank all our beta players for their feedbacks. It helped a lot to improve ASAM and re-prioritize our road map. We support both Windows and Linux builds. Below is the link to download NetFlow Analyzer 8.5 with ASAM module. http://www.manageengine.com/products/netflow/download.html Existing customers please fill this form to get the service pack with 30 day free evaluation
OpManager NCM Plug-in Build 5500 Released
Hi, We are glad to announce the release of OpManager NCM Plug-in build 5500. We take this opportunity to thank all our customers and users for their feedback and the continued support. New Features & Enhancements Support for MSSQL back-end (Note: If you are looking to make use of MSSQL back-end, please upgrade to OpManager 8.7 and apply the latest version of NCM Plug-in over that). Support for additional Syslog message formats for real time change detection for Cisco and Enterasys devices Support
Top Virtualization Problems - A Survey
Hi All, We wanted to take a quick survey and find out the virtualization pain points in your network. For instance, it could be disk capacity utilization, snapshot monitoring, or over-burdening of ESX/i resource.. Let us know the top problems you face managing your virtual infrastructure. The survey results will also help us align our development priorities. Best Regards Vidya OpManager Team
Make remote connection from anywhere - Service Pack 7512
ManageEngine Servicedesk Plus - MSP has released its latest upgrade pack over 7500 and is available for download now. We are glad to introduce a Remote control functionality with the capabilty of making connection over internet and access any computer across networks.This feature will be a added value for Managed Service Providers to access client's desktop from a remote location. ServiceDesk Plus - MSP has integrated with Zoho Assist, and one concurrent session with unlimited number of meetings
End of support for OpManager Versions 6.x and 7.x
Hello Users! With the release of OpManager 8.x version in February 2009, and the work for the next major release well under way, we are announcing the end of support for the older versions- OpManager version 6.x and 7.x. The specifications of the announcement are available here . We will be happy to assist you with any queries you have. So feel free to post them here or write to us at opmanager-support@manageengine.com. Best Regards Vidya OpManager Team
ManageEngine - Free Ping Tool
We take immense pleasure in announcing the release of ManageEngine Free Ping Tool. ManageEngine Free Ping Tool provides an exclusively monitoring the availability of the server, switch, router and websites as a desktop tool dashboard. It shows the actual round trip time of servers internally and also for the external websites. In case of non availability of servers then alert signal are shown in the dashboard . If at all, server goes down or non availability of server due to other network problem
Hotfix 7604 released !
Dear Customers, We are pleased to announce that our hotfix 7604 is released. Please follow the link below for the list of issues fixed, https://supportcenter.wiki.zoho.com/ReadMe---7604.html To download, http://www.manageengine.com/products/support-center/service-packs.html For any trouble/assistance, please do contact us at +1 925 965 6300 or mail us to supportcenterplus-support@manageengine.com Jai SupportCenter Plus
Are your devices classified as 'Unknown' types in OpManager?
Hi , We are happy to announce the support for over 25 new device types with monitors in addition to the existing 600 + , in the upcoming ServicePack. They are : F5-BIGIP loadbalancers(around 20 types), Riverbed(Steelhead) WAN Accelerator, BlueCoat WAN Accelerators (around 6 types), Citrix-NetScaler LoadBalancer, HP Proliant server Monitors, Dell Poweredge Monitors Work to support Watchguard firewalls and D-LINK switches are in progress. If you have any other device types getting classified as 'unknown'
Hotfix 7603 Released
Dear Customers, Our latest Hotfix 7603 released today. Here is the link to download the Hotfix http://www.manageengine.com/products/support-center/service-packs.html List of features and issues fixed are updated in our Wiki page https://supportcenter.wiki.zoho.com/Read-Me---7603.html Thank You. Regards, Arun SupportCenter Plus
Support for Cisco IPSLA - VOIP Performance Monitoring
Hello All, Now NetFlow Analyzer supports Cisco IPSLA based VOIP performance monitoring. Please send a mail to netflowanalyzer-support@manageengine.com to try this feature. Thanks Raj
NetFlow Analyzer 8 and Upgrade status
Hello NFA users, Thank you so much for overwhelming response to NetFlow Analyzer 8. We wish to acknowledge and extend our sincere thanks to Matt Goli from American Foods Group for sharing his views on NetFlow Analyzer 8 in our press release. Our support team witnessed more than 1000 upgrades last week without any issues. We have seen a lot of customers interested to evaluate our VOIP add-on and some of them shared a couple of feature requests after looking at it. Couple of issues has been reported
Hotfix 7608 released
Dear Users, An Hotfix upgrade over 7600 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . We have made an internal release 7607 which is not exposed / uploaded in our website, is also included in the 7608 release. Issues fixed in 7608 SD-28975 : Problem in starting the servicedesk plus if we have tables other than the default tables say systeminfoowner, systeminforequester or if any other systemtables present has
ManageEngine - Free Exchange Health Monitor Tool
We take immense pleasure in announcing the release of ManageEngine Exchange Health Monitor Free Tool. ManageEngine Exchange Health Monitor Free tool provides an exclusive Exchange 2003 server and Exchange 2007 server monitoring, as a desktop tool dashboard. It shows the actual resource utilization of the Exchange servers along with exhaustive information about the Mail Queue details of the Exchange Server . The dashboard quickly shows Mail Box parameters like Queue size , User Count , Logons and
ASA NetFlow Support Available in NetFlow Analyzer Enterprise Edition
Hi All Thank you everybody for your continued support and inputs. ASA NetFlow support is available now in NetFlow Analyzer Enterprise Edition BUILD 7200 onwards. This BUILD also supports the Billing feature pack in Enterprise edition. New users please fill this form and download our latest build 7200. To upgrade with data and configurations to BUILD 7200, please fill this form to get the service pack. Please check the following post for details on how to configure your Cisco ASA: https://forums.manageengine.com/#Topic/49000003577055
Hotfix 7606 Released
Dear Users, An Hotfix upgrade over 7600 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . Issues fixed in 7606 SD-25099 : When the request is created and assigned with an SLA and its DueByTime, and then editing the request and update in such a way that the request do not fall under any SLA. Then the overdue flag gets set has been fixed. SD-28219 : When the request is created and assigned with an SLA and has first
NetFlow log support available in Firewall Analyzer for Cisco ASA v.8.2 devices
Season Greetings from ManageEngine Firewall Analyzer team!! We are happy to announce the private availability of Cisco ASA v.8.2 NetFlow logs support in Firewall Analyzer. If you are interested to evaluate, get in touch with us. Please furnish your contact details in the form. We will provide you the link to download the service pack and the procedure to configure Cisco ASA v.8.2 appliance. Prerequisite: Cisco ASA appliance running on Version 8.2 Firewall Analyzer v.6 (build 6000) installed.Note:
7605 : Hotfix Released
Dear Users, An Hotfix upgrade over 7600 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . Enhancements in this Service Pack SD-25985 : Quick search to view the request details based on Request ID from the request list view. NOTE : Behavior change : Request ID based search has been removed from the request search in the left panel. SD-25168 : Adding 'Employee id' column in the requester search window which appeared
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