Hotfix 8002 Released

Dear Users,

An Hotfix upgrade over 8000 has been released and is available for download.

Following are the list of issues that gets addressed / fixed in this hotfix upgrade .

SD-34203: Duplicate requesters being created when a request is raised through email is fixed.
This issue will occur when the case of the E-mail Id changes, irrespective of the number of requesters(Only a part of this issue got addressed 8001. So the issue ID remains the same).
SD-34207: Linking of requests throws exception when the request's are sorted in ascending order of request ID.

Hotfix can be downloaded from the below link.

Follow the below instructions to apply the hotfix

http://www.manageengine.com/products/service-desk/service-packs.html#sp

Thanks & Regards,
Srikrishnan
ServiceDesk Plus.

ManageEngine ServiceDesk Plus - Help Desk Software of your Choice