Applications Manager version 9.1 released
Folks, Applications Manager release 9.1 is now available for download on our website. This release offers some new capabilities as well as enhancements to our existing set of features. Here is a quick glance at what 9.1 offers: Anomaly Detection to help you detect potential threats to application or server performance. The 'Anomaly Dashboard' facilitates viewing all the performance metrics in one place. Real Browser Monitor for proactively monitoring the availability, response times and page loading
HotFix 8052 Released
Hi All, We took more than a month to release this upgrade and we are glad to see a huge "fixed issues" list more than any other hotfix release. Yes, you can find fixes for few long pending issues and few feature enhancements. Please download the hotfix from the below link and follow the instructions to apply it. You can apply this on or above 8050 build. http://www.manageengine.com/products/opmanager/service-packs.html Feature Enhancements: A new CLI-based monitor for Partition Details of a device
Release Updates
Hi All, From now on you can get to know the issues/enhancements that will be addressed in the upcoming releases and the updates on their progress. We will update you shortly about the issues that are getting fixed in the hot fix (7004) Thanks for your co-operation. Regards, Priya K SupportCenter Plus
Our latest version 7.6. released
Dear Customers, Our latest version 7.6. released.Please download the build 7601 from the following link to upgrade to this version. http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Here is the link to track the list of issues fixed and the features available in this release http://www.manageengine.com/products/support-center/sp-readme-7_6.html
Hot Fix 7509 Released
Dear Customers, We are glad to announce the release of Manage Engine SupportCenter Plus 7509 with Twitter Integration and Intelligent response System. Hot Fix 7509 can be downloaded from http://www.manageengine.com/products/support-center/service-packs.html List of enhancements and Issues fixed in 7509 http://www.manageengine.com/products/support-center/sp-readme-7_5.html#readme_7509 Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice
OpManager Hotfix 8051 is now live !
Hi All, OpManager Hotfix 8051 release is now available from this LINK .A brief list of issues fixed in this build are Faster device discovery Improved WMI monitoring on 64 bit Windows server OpManager installations Intermittent issues with OpManager & SDP integration ( both applications in latest builds ) have been handled Smooth alarm escalation configuration French - locale specific issues handled and few more enhancements which can be viewed in the README link Please let us know your feedback
ServiceDesk Plus - MSP is now ITIL ready!
MSPs now have an ITIL ready helpdesk! With the newly released Enterprise Edition, MSPs can now manage Problems & Changes for different accounts. The Enterprise Edition contains all features from the Professional edition as well as Problem and Change Management in addition to other ITIL features like 'Impact', 'Priority Matrix' and 'Change Advisory Board' to name a few. You can visit our website for more details about these features by following this link http://www.manageengine.com/products/service-desk-msp/index.html
7605 : List of Enhancements / Issues fixing
Dear Users, Following are the list of Enhancements and issues fixes that is getting into our upcoming hotfix. Enhancements in this Service Pack SD-25985 : Quick search to view the request details based on Request ID from the request list view. NOTE : Behavior change : Request ID based search has been removed from the request search in the left panel. SD-25168 : Adding 'Employee id' column in the requester search window which appeared on clicking the 'search requester list' icon in new / edit request
ManageEngine DeviceExpert Build 5450 Released
Hi, We are glad to announce the release of DeviceExpert build 5450. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5450 New Features & Enhancements Provision for viewing the configuration versions of all/any device(s) by specifying a custom date range Provision to mark configuration changes as authorized/unauthorized in bulk New Device Models: Cisco Nexus 7000 10-Slot Switch (N7K-C7010) Cisco Nexus 5010
ManageEngine Password Manager Pro 6.2 Released
Hi, We are glad to announce the release of Password Manager Pro 6.2 (build 6200). We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of PMP 6.2 SIEM Integration: Provision for generating SNMP traps and Syslog messages upon the occurrence of any activity/event - be it password access or modification or any other activity performed in the PMP application. The traps/syslog messages can be sent to the SIEM tools, which can thoroughly
Hotfix 7604 over 7600 Released
Dear Users, A hotfix to build 7600 has been released. The service pack (7604) can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html The new build 7604 addresses the following Enhancements and Issue fixes. Enhancements in 7604 (Released on: 12 February, 2010) SDF-25908 : Auto Assigning of technicians to the requests in a round robin manner. Technician Auto Assignment can be enabled/disabled by a configuration setting under Admin -> HelpDeskCustomizer->
Desktop Central Passes Windows 7 Compatibility Test
Hi, We are happy to announce that Desktop Central has successfully passed the Windows 7 Compatibility Test and has now been listed in Windows 7 Compatibility Center . This means that Desktop Central can now be installed and run on a computer running Windows 7 operating system. Both 32-bit and 64-bit are supported. Cheers!
Known Issues document available on line..
Dear Users, For the convenience of the users, we have published the outstanding known issues in the product as a document in the link below. This link will be updated fortnight or on a weekly basis. http://www.manageengine.com/products/service-desk/known-issues.html These known issues document is segregated based on the modules. Each issue identified with an unique issue id is also marked in a separate column and some of the issues is updated with a tentative time frame of getting fixed in the hotfix.
ServiceDesk Plus 7603 Released
Please find the enhancements and issues fixed in 7603: Enhancements in 7603 (Released on: 29 January, 2010) SDF-21860: Default status names like (Open / Closed / OnHold / Resolved) can be viewed based on the configurable Statusname. Configuration can be done in the Admin -> HelpDeskCustomizer-> Status. This configured statusname will be same across all the users even through their personalized language is different. NOTE : Default / Custom Reports and Custom filters which uses the status names as
Hot Fix 7511 released
Dear Customers, Hot Fix 7511 released today.Please download it from the following link http://www.manageengine.com/products/support-center/service-packs.html List of enhancements and Issues fixed in 7511 http://www.manageengine.com/products/support-center/sp-readme-7_5.html#readme_7511 Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice For Technical assistance, please contact us at +1 925 965 6300 Or mail to supportcenterplus-support@manageengine.com
List of Issues / Enhancements for upcoming hotfix (7603)
Dear Users, Following are the list of Enhancements / Issues that are planned for our next hotfix 7603. Tentative time frame for the next hotfix release is by mid of next week. Enhancements in this Service Pack SDF-21860 : Default status names like (Open / Closed / OnHold / Resolved) can be viewed based on the configurable Statusname. Configuration can be done in the Admin -> HelpDeskCustomizer-> Status. This configured statusname will be same across all the users even though their personalized language
OpUtils 5.6 Released
Dear All, We are pleased to announce the release of OpUtils 5.6. The key features and enhancements of this release include: IP Address Manager 1. Create a hierarchical representation of your network - locate your subnets easily 2. Create groups to denote the location or usage and add subnets under them 3. Drag-n-Drop subnets from one group to another 4. Scan all the subnets in a group 5. Seamless integration with Windows Active Directory to get the device details. Rogue Detection 1. Automatically
Hot Fix 7512 released
Dear Customers, Hot Fix 7512 released today.Please download it from the following link http://www.manageengine.com/products/support-center/service-packs.html List of enhancements and Issues fixed in 7512 http://www.manageengine.com/products/support-center/sp-readme-7_5.html#readme_7512 Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice For Technical assistance, please contact us at +1 925 965 6300 Or mail to supportcenterplus-support@manageengine.com
FIx for gdiplus.dll missing error
Hi Users who are using the Windows 2000 Operating System might have seen this pop-up error, during OS startup and DC Agent refresh cycle (typically every 90 minutes). It can be quickly fixed by applying a Microsoft patch. Please check the new blog post which discusses this http://blogs.manageengine.com/desktopcentral/2010/01/21/fix-for-gdi-popup-issue-on-windows-2000-os Happy reading. ****************************************** R. Romanus Prabhu Lead Technical Consultant Windows Desktop Management
List of Known Issues and Features for ServiceDesk Plus published !!!
All the Known Issues and Feature's reported in ServiceDesk Plus is published on the link mentioned below: https://servicedeskplus.wiki.zoho.com/ We recommend you to check against the above link before you raise an Issue or a Feature and to quote the ID's while raising any questions regarding any Known Issues or Features mentioned on them. Note: We are yet to update the complete list of Known Issues and Features and they will be updated soon in batches and all those new Issues or Features raised,
HotFix 7017 Released
Users, We have released 7017 which fixes the issue 1. Upon editing a request adds a new request. This is applicable for the build from 7000 to 7016. http://bonitas.adventnet.com/servicedesk/16Jun2008/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_17_0.ppm (We will be updating the website links shortly). Thanks & Regards, Srikrishnan. ServiceDeskPlus
SDP 7.6 Released
Dear Users, We are glad to announce the release of ManageEngine ServiceDesk Plus 7.6 SDP 7.6 can be downloaded from http://manageengine.adventnet.com/products/service-desk/download.html . Existing SDP customers, can move to latest 7.6 version by applying the migration pack available at http://manageengine.adventnet.com/products/service-desk/service-packs.html Existing customers, kindly note, that upgrade to 7.6 can be done only over 7514. Customers in earlier builds can move to build 7514 by applying
OpManager Distributed Edition Hotfix 7501 released
Dear OpManager Distributed Edition Customers, Season Greetings !! We are extremely delighted to announce the release of the OpManager DE hotfix 7501 which has enhancements & several issues addressed.You can follow the instructions to take a backup and then apply this hotfix by clicking on this HOTFIX LINK The HIGHLIGHTS of Hotfix 7501 are Enhancements: Increased client responsiveness Support for automatic DB reconnection Reporting granularity set to be in sync with data cleanup interval SDP integration
Alerting via Twitter and MORE! Now available in OpManager 8.3 - Upgrade Now!
Hi Guys, We are very happy to announce the release of the much awaited OpManager 8.3 Service pack, build 8030 today. Loads of new interesting features are added along with a few feature enhancements. Please find the list below. OpManager now alerts via Twitter Direct Messages. Option to access OpManager webclient using Iphone and Blackberry user interfaces. Provision to add custom WMI monitors. OpManager now supports 64-bit Operating System. File and folder monitoring for Windows devices. A new network
NetFlow Analyzer Professional / Plus supports MicroSoft SQL server!
Hi We are happy to announce that NetFlow Analyzer now supports MicroSoft SQL server database. You can download, if you want to install afresh, from here. OR If you are using a previous build (less than 7600), you can apply the service pack and upgrade. Once you are on the latest build, which is 7600, you can follow one of the following: Steps on: Configuring MicroSoft SQL - For a new start with no data or configurations Migrating to MicroSoft SQL - For existing users who want their configurations
Hotfix 8025 Released
Hi All, We are glad to release the build HotFix 8025 which has two feature enhancements and few fixes. Here is the list from its Readme file. Feature Enhancements: Alarm Notifications Include alerting through RSS feeds Provision to edit existing user privileges Issues Fixed: Device snap shot page now shows current hour availability details instead of hourly average The MS SQL Dashboard now includes Cache Hit Ratio data for SQL 2005 Included new options to exclude monitoring Exchange Public/ Mail
Password Manager Pro Build 6104 Released
Hi, This is to announce the release of a minor version - PMP build 6104. This build serves as a hot fix to discard scripting attacks like cross-site scripting (XSS) irrespective of the case of the scripting content. Already, all user inputs submitted in the PMP user interface are centrally validated to check for and discard harmful ones that could cause scripting attacks. However, due to the filter applying case sensitive checks to the attack strings, the situation of strings with different cases
ManageEngine ServiceDesk Plus MSP 7.5 released !
MSPs can now manage multiple clients' IT help desk from a single console using the newly launched ServiceDesk Plus MSP. "As a Managed Service Provider who has been in the I.T Helpdesk industry for over 18 years and using a number of different help desk applications to support over a hundred customers, we believe that we have finally found a solution that fulfills our requirements. ManageEngine allows our customers to be kept up to date on a three tier level (Telephone/Web and Email) , provides excellent
ManageEngine DeviceExpert 5420 Released
Hi, We are glad to announce the release of DeviceExpert build 5420. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5420 New Features / Enhancements Enhanced configuration changes report with version number details One more option has been provided for editing the host names of devices in DeviceExpert inventory. Users can now update DNS server values and resolve names Option to specify custom criteria to
Password Manager Pro: Best Practices Guide
Hi, While deploying Password Manager Pro in enterprise environment, adherence to certain best practices could help bolster data security. To offer guidance to IT administrators in this direction, we have prepared a best practices guide. Best practices during all stages - product installation, configuration, data population and organization, deployment and maintenance have been explained with special focus on data security. In addition, the best password management practices in general have also
Hotfix 8024 released
We are happy to announce the release of our new Hotfix 8024. This hotfix can be applied on top of 8020 and above. Visit the following link for downloading the hotfix and for instructions on how to apply. http://www.manageengine.com/products/opmanager/service-packs.html Please find the list of features included and the issues got fixed below. Feature Enhancements: The tools in the Device Snapshot page now includes SSH⁄ HTTPs options Export of Switch Port Mapper Reports as PDF or Excel files. Option
Firewall Analyzer's fall winter bundle on way!!
Jingle bells are ringing on SIEM clouds!! We have taken up support for Netflow on Firewall Analyzer, with more features on this bundle, probably a Christmas or a New year gift from Manage Engine shop. For instance, a device's capability to throw Netflow packets were more restricted to devices like routers and switches. Cisco ASA v.8.2 firewall device has capability to throw Netflow packets along with Syslogs. This is one of the mile stone achieved by Cisco. Firewall Analyzer currently supports Syslogs
Hot Fix 7508 released
Dear Customers, Hot Fix 7508 released today.Please download it from the following link http://www.manageengine.com/products/support-center/service-packs.html List of enhancements and Issues fixed in 7508 http://www.manageengine.com/products/support-center/sp-readme-7_5.html#readme_7508 Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Regards, Arun SupportCenter Plus
Free SNMP MibBrowser from ManageEngine
We take immense pleasure in announcing the release of ManageEngine MIBBrowser Free Tool. SNMP MibBrowser which comes to you absolutely free of cost. Please see the list of features MibBrowser Support for SNMPv1, SNMPv2c, and SNMPv3. SNMPv3 security as defined in USM and VACM. Support for Traps and INFORMS. at V2 Level MibBrowser supports CFB-AES-128 along with CBC-DES privprotocol. Alert the Operator/Administrator about the status of the device through e-mail. MIB definitions as in SMIv1 and SMIv2
List of Issues / Enhancements for next HotFix upgrade
Dear Users, Following are the list of issues getting fixed in next hotfix upgrade Enhancements for this hotfix : 1. SD-21920: Support for SMTPS outgoing in ServiceDesk Plus. Issues fixed in this hotfix : 1. SD-21509: Based on the confirmation from the user who performs the change in template for a request while editing, all the field values (except Subject and Description) based on the modified template will be updated. If not confirmed by the user, will populate the empty fields of the request
ManageEngine NetFlow Analyzer Enterprise Edition 7.0 Released
Dear All We are glad to announce the release of NetFlow Analyzer Enterprise Edition version 7.0. We take this opportunity to thank all our customers and users for their feedback and the continued support. Following features are the highlights of this release: Reporting on CBQoS - Useful for monitoring class based pre and post policy traffic usage, class based drops and queuing. Customizable dashboards for users with Operator & Guest privilege. IP group Include / Exclude - Ability to create IP groups
Hotfix 7513 Released
Dear Users, A hotfix to build 7500 has been released. The service pack (7513) can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html The new build 7513 addresses the following issue. Issue Fixed in this ServicePack 1. SD-22797: Creating a request from self-service portal login by a requester associated to a site, request gets created with the site field as "Not in Any Site". Users using builds 7500 to 7509, 7511 (which was revoked due to problem
ManageEngine DeviceExpert 5.4 Released
Hi, We are glad to announce the release of DeviceExpert 5.4. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5400 New Features / Enhancements Configuration Changes PDF Report has been enhanced to provide information about the authorized and unauthorized changes For discovering SNMP-enabled devices, DeviceExpert requires the SysObject ID of the devices. For certain devices, discovery alone is not supported
OpManager NetFlow Plug-In release - New features and MS SQL support
Hi, We are happy to announce that NetFlow Plug-In for OpManager with some great new features like MSSQL support, CBQoS reporting capabilities and billing functionality has been released. Users interested in this version of the NetFlow Plug-In need to upgrade their OpManager BUILD to the latest version and then upgrade the NetFlow Plug-In to the new version. CBQoS reporting allows users to track the Class Based QoS policies applied on your devices for pre and post policy traffic usage and queuing,
Hot Fix 7507 released
Dear Customers, Hot Fix 7507 released today.Please use the following link to download http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Issues fixed in this release http://www.manageengine.com/products/support-center/sp-readme-7_5.html#readme_7507 Regards, Arun SupportCenter Plus
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