ManageEngine Firewall Analyzer 6 Released
ManageEngine® Firewall Analyzer 6 Released We are glad to announce the release of ManageEngine® Firewall Analyzer 6 (GA) Distributed Edition and Standalone Edition Download Standalone Edition Distributed Edition Read More What's new in this release? 6.0.0 - Build 6000 Distributed Edition GA release of Firewall Analyzer Distributed Edition. New Features - Admin Server The general features available in this release include, In Admin Server you can view following for all Collector Servers in a single
HotFix 7509 Released
Dear Users, A hotfix to build 7500 has been released. The service pack (7509) can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 7509 SD-15434,SD-20979 - NullPointer Exception upon performing request bulk edit, if no site is configured in the system. SD-20971 - PreventiveMaintanence tasks are not generated when scheduled but created when manually run. Upon enabling the Notification for the new PM task creation, there is a notification
Hot Fix 7506 released
Dear Customers, Hot Fix 7506 released today.You can download it from the following link. Issues with multi language version is fixed in this release. http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions to upgradehttp://www.manageengine.com/products/support-center/faq.html#upgradeservice Regards, Arun SupportCenter Plus
Sampled NetFlow support now in NetFlow Analyzer 7600
Hi, For all those who have been looking for NetFlow analysis using sampled NetFlow, NetFlow Analyzer now supports the same by just applying a feature pack file. Sampled NetFlow supported devices analyze only 'N' number of packets depending on the sampling rate set and sends this NetFlow packet for analysis to the NetFlow Analyzer.Please visit the following link to know more about sampled NetFlow: http://www.cisco.com/en/US/docs/ios/12_0s/feature/guide/12s_sanf.html This feature can be supported on
Hotfix 8022 released
Hi All, We are very happy to announce the release of Hotfix 8022. Please find the list of features which got added and the issues which were fixed below. Feature Enhancements: Notification Profile: In addition to ‘Custom Fields for Devices’ and ‘Alarm Variables’, ‘Device Properties’ such as Device Type, Device State, RAM, Disk, IPAddress etc. can now be added to all the notification profiles Option to add ‘Custom Fields for Devices’ and ‘Device Properties’ as arguments for Run System /Run Program
Hot Fix 7505 Released
Dear Customers, Hot Fix 7505 released today.Migration problems with MSSQL database issue is fixed in this release. Please use the following link to download http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Regards, Arun SupportCenter Plus
SupportCenter Plus 7.5 - Released
Dear All, We are pleased to announce the General Availability of ManageEngine SupportCenter Plus 7.5 Our New Editions With this release SupportCenter Plus is available in Two Editions: Standard edition starts @: $495 for 2 users Professional Edition starts @: $995 for 2 users Online Store: https://store.adventnet.com/ Compare Editions: http://www.manageengine.com/products/support-center/comparison-document.html Info to Existing customers Free upgrade to Professional Edition of 7.5 (build number
ManageEngine DeviceExpert 5330 Released
Hi, We are glad to announce the release of DeviceExpert 5330. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert 5330 Configuration Management While taking configuration difference for Cisco IOS Routers and Aruba Switches, configuration lines containing Cryptochecksum information will henceforth be ignored. For all devices, while taking configuration difference, speed token will henceforth be ignored. While taking
Announcing the availability of Firewall Analyzer 6.0 Beta Versions
The Firewall Analyzer team is happy to announce the beta release of our latest version 6.0. For the first time, Firewall Analyzer is also available in an Enterprise Edition, for those requiring a distributed setup, along with our Stand Alone Edition. If you'd like to try the beta versions of FWA 6.0, both Stand Alone and Enterprise Editions, please contact the support team at fwanalyzer-support@manageengine.com to receive the download links and complete list of features. Kindly note that the beta
ManageEngine Password Manager Pro 6.1 Released
Hi, We are glad to announce the release of Password Manager Pro 6.1 (build 6100). We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of PMP 6.1 Nested Resource Groups: Option to arrange and maintain resource groups in hierarchical structure (groups, sub-groups) for navigational convenience Password Explorer: 'Home' tab re-arranged in an intuitive way to provide easy access to the passwords owned and/or shared. The explorer contains
NetFlow Analyzer 7.5 Available
Hi all We are happy to announce the immediate availability of NetFlow Analyzer 7.5, Professional/Professional Plus editions. The changes(for the better) are listed below: Major Features: 1. Customizable dashboard 2. Site to site traffic monitoring 3. GRE application filter 4. Email option for sending reports with single click. 5. Policy enabled (CBQoS) routers need not export NetFlow for CBQoS monitoring 6. DSCP names in alerts and IP groups 7. Volume based billing 8. Secondary DNS server
Migration Pack for SDP 7.0 Released
Hi Users, We are glad to announce the release of upgrade pack from SDP 6.x to 7.0 version. Thanks to all who helped us in identifying the issues in upgrade by participating the beta programme. We sincerely apologize for the delay in the migration pack and we will ensure not to repeat this. *Recommendation :* It is highly recommended that you install the migration pack in a test bed before you apply the same to the production environment. This is done mainly to avoid data loss and also you can schedule
ServiceDeskPlus - Self Service Portal Registration
We are looking forward to open the ServiceDesk Plus product Self-Service Portal to our customers. Using self service portal you can log into ServiceDesk Plus support portal (with your user name and password ). You can raise requests through the self-service portal and can also check the status of your requests. Also you can also search the public knowledge base articles regarding the product. In order to avail this facility from SDPlus support, please register yourself @ http://manageengine.adventnet.com/products/service-desk/sdp-portal-registration.html
Known Issues document in ServiceDesk Plus Site.
Hi, We have exposed our known issues document which will help to check for all existing issues.It is categorized modular wise and has information on when these issues will be fixed. www.manageengine.com/products/service-desk/known-issues.html Rgds Arvind Product Consultant ServiceDesk plus
Known Issues in Version 7.5
Dear Users, Please find below the link which contains the known issues in 7.5 version modulewise. We are working to resolve these issues as soon as possible and will be updating the same in this document. http://www.manageengine.com/products/service-desk/known-issues.html Kindly look into the document before reporting an issue as the problem you are facing with the product may be listed below, we will also be adding this information in the product support tab shortly. Regards, Naren
Hotfix 7016 released...!!!
Dear Customers, Hot Fix 7016 is released. The issue regarding the request and solution link in 7015 is fixed in this build Please download the Hot Fix patch from the following link http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Regards, Vinu SupportCenter Plus
DeviceExpert 5310 Released
Hi, Thanks for your continued interest in ManageEngine DeviceExpert. We are glad to announce the availability of DeviceExpert Build 5310. Highlights of the Release: Configuration Management * SSH-based configuration retrieval support is now extended to Nortel Baystack devices. * Configuration upload is now supported for Alaxala devices. * Earlier, there were issues in creating a device group specifying more than one criteria. This has been fixed. * While taking configuration difference for Cisco
Hotfix 7505 Released
Dear Users, A hotfix to build 7500 has been released. The service pack (7505) can be downloaded from http://bonitas.adventnet.com/servicedesk/27Feb2009/AdventNet_ManageEngine_ServiceDesk_Plus_7_5_0_SP-0_5_0.ppm The new build 7505 addresses the following issues, and a enhancement. Webpages will be updated soon. Enhancements in this Service Pack 1. Refer Option for the Site. Refer default settings does not copy the default settings to every site (site base configuration), instead the default settings
Password Manager Pro 6 Released
Hi, We are glad to announce the release of Password Manager Pro 6 (build 6000). We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of PMP 6 * Password Access Control Workflow * Two-Factor Authentication (technology partnership with RSA, The Security Division of EMC (NYSE: EMC). * Firefox 3 Plug-in * Flash 10 Support * Option to enter administrator credentials for resources / resource groups in bulk to configure password reset for
DeviceExpert 5300 Released
Hi, Thanks for your continued interest in ManageEngine DeviceExpert. We are glad to announce the availability of DeviceExpert Build 5300. Highlights of the Release: Compliance Policies * In compliance rule definition, option to specify the beginning and the end of the required configuration blocks for selective compliance check. This new feature will help check the required configuration blocks for compliance to the defined criteria. Compliance result for every single interface block will be reported
OpManager v8.0 Upgrade Pack Now Available
Hi All! We now have the Upgrade Pack ready for migrating OpManager v7 users to OpManager v8! Click here to upgrade. Special thanks to the 90+ customers who worked with us during the initial observation mode. If you face any trouble during the upgrade process, you can call us directly at +1 888 729 9500 (US toll free) or send us an email to �opmanager-support@manageengine.com� along with your contact details and we'll have you upgraded in a jiffy Note: If you have OpManager with the NetFlow plugin,
IT Consultant Partner Program for MVP / VAR / Consultants
Recently we have launched a Partner program for IT Consultants, MVP and VARs. If you are doing consulting work in Windows Networking, Active Directory and Desktop Management then this program is ideal for you. What you have to do is get the prdouct training from us and recommend our product to your clients. If any of your clients agreed to purchase our product then you will be rewared immediately. No minimum target, you will be rewared from the first deal onwards. To get more details about this program
OpManager v8.0 Now Available
Hi All, We are happy to announce the release of OpManager v8 after the many appreciative responses we received from those of you who had the chance to test-run the preview version. Below are the features that were most talked about! - Customizable dashboards with over 90 widgets out-of-the-box and a special plasma TV view that keeps rotating your favorite dashboards. - Rule-based Syslog monitoring and alerting - the NCM Plug-in to automate one's Network Change, Configuration and Compliance Management(NCCCM)
Hotfix 7504 released
Dear Users, A hotfix to build 7500 has been released. The service pack can be downloaded from http://manageengine.adventnet.com/products/service-desk/service-packs.html The new build 7504 addresses the following issues, and a enhancement. Enhancement in this Service Pack: 1.SD-14042 - Requester can reply for the conversations from the requester login. Issues fixed in this Service Pack : 1. SD-11561 - Group email id is not sent in the reply email sent from ServiceDeskPlus after first conversation
News from FacilitiesDesk
FacilitiesDesk has Released ServicePack 5500 for 5200, 5201 and 5202 New Features in this release are: 1) Grid-Layout: This is a major feature that�s going to be handy for Space Management module in several ways� o Irrespective of using AutoCAD, Grid layout feature can be utilized for understanding the space usage in each floor of the building o Grid layout is a customizable tool kind of a feature, where you can presume cubes as rooms of a floor o Resize those cubes to intuitively fit the layout
Customer Portal Options - Need Inputs
Hi All, We are in the midst of some core changes to the customer portal. Basically these changes are the ones mentioned in the roadmap document : * A completely configurable web portal including what should appear on login & what should appear after login * A simple url for the portal like for example http://server_name/portal * Configurable option for contact to close a request * Ability for contacts to search through their requests * Ability for contacts to run already created reports * Ability
Hotfix 7503 released
Hi Users, A hotfix to build 7500 has been released. The service pack can be downloaded from manageengine.adventnet.com/products/service-desk/service-packs.html The new build 7503 addresses the following issues : # SD-13974 : Unable to perform AD import / AD import stops and freezes half way. # SD-13976 : Error while saving the request form customizer and subsequently not getting saved Instructions to apply the hotfix : 1. Shut down ServiceDesk Plus Service. Take a backup using backupData.bat under
Hotfix 7502 Released
Hi Users, An update to build 7500 has been released. The service pack can be downloaded from http://manageengine.adventnet.com/products/service-desk/service-packs.html The new build 7502 addresses the following issues. * SD-13897 : After clearing the cookies, keep me signed in is not working for the manually added user. * SD-13888 : Unable to logging into servicedesk again through SSO once the user login and logout.It requires the browser to be closed and opened again. * SD-13868 : Whenever AD import
Free Windows Tools is Released !!!
We take immense pleasure to introduce the Free Windows Tools ! The first release has 3 tools: Wake on LAN Tool - It will wake (boot) up the remote computers Shutdown / Restart Tool - It will shutdown or Restart the remote computers GPO Update Tool - It will invoke the "Gpupdate" tool for the given remote computers For more details please visit http://manageengine.adventnet.com/products/desktop-central/free-windows-tools/free-windows-tools.html Please send your feedback to support@desktopcentral.com
DeviceExpert 5210 Released!
Hi, Thanks for your continued interest in ManageEngine DeviceExpert. We are glad to announce the availability of DeviceExpert Build 5210. Highlights of the Release: * Earlier, information on 'who changed' the configuration was captured only when real-time change detection was enabled. Now, the information is captured from 'configuration header' for Cisco devices. * Earlier, Power Users had the privilege to review and approve the configuration changes made by any Operator on any device. Now, 'Administrator'
Hotfix 7501 Released
Hi Users, An update to build 7500 has been released. The service pack can be downloaded from http://manageengine.adventnet.com/products/service-desk/service-packs.html The new build 7501 addresses the following issues. 1. SD-13800 : A Technician with SDAdmin permission will be able to delete himself from the system. If this happens and when no other admin is present, then it becomes a problem. This has been restricted. 2. SD-13821 : When a technician selects 'Open Requests' in the filter in list
SDP 7.5 Released
Dear Users, We are glad to announce the release of ManageEngine ServiceDesk Plus 7.5. SDP 7.5 can be downloaded from http://manageengine.adventnet.com/products/service-desk/download.html . Existing SDP customers, can move to latest 7.5 version by applying the migration pack available at http://manageengine.adventnet.com/products/service-desk/service-packs.html Existing customers, kindly note, that upgrade to 7.5 can be done only over 7022. Customers in earlier builds can move to build 7022 by applying
DeviceExpert 5200 Released!
Hi, Thanks for your continued interest in ManageEngine DeviceExpert. We are glad to announce the availability of DeviceExpert Build 5200. Highlights of the Release: * SNMP v3 Support: DeviceExpert now supports SNMP v3 for device discovery, configuration retrieval for Cisco devices and for switch-port mapping functionality. This allows leveraging the additional security measures of SNMP v3 * Enhancements have been made to the forwarded syslog messages listening feature with provision to specify the
Password Manager Pro 5.4 Released
Hi, We are glad to announce the release of Password Manager Pro 5.4 (build 5400). We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of PMP 5.4 * Remote password synchronization for Oracle DB Server and Sybase ASE * On demand check for Password Integrity * New Resource Creation Option through Password Management API * Support for non-English characters * Use of 'sudo' for privilege escalation * Agent-based password reset for Windows
Password Manager Pro wins SC Magazine's RECOMMENDED rating
Hi, Greetings! ManageEngine Password Manager Pro has received the FIVE STAR, RECOMMENDED PRODUCT rating from SC Magazine, the world's longest running monthly publication focusing on information security. Experts from the editorial team of the magazine headed by the Technology Editor Peter Stephenson conducted independent tests on the product recently. In its November 2008 issue, the magazine has awarded PMP a 5 out of 5 star rating in all the categories - features, ease of use, performance, documentation,
SDP 7.5 Beta Registration
Users, We are coming up with the SDP 7.5 beta soon. We acknowledge that the release is getting delayed, but you can be rest assured that this time is fully utilized to enhance the product quality. Users who are interested to test and provide their valuable feedback, please register through the below URL, http://creator.zoho.com/sdpbeta/sdp-7-5-beta-registration-form/form/1/ Features in SDP 7.5 release includes... 1. Multi Site Support for Requests and Assets 2. Form customization for Requests 3.
Hotfix 7020 Released
Dear Users, Hotfix (version 7020) has been released. This hotfix can be applied over build 7000 through 7019 build. The hotfix is available at the below link. http://manageengine.adventnet.com/products/service-desk/service-packs.html http://download.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_20_0.ppm Following are the list of issues that got fixed in this 7020 hotfix. 1. SD-11584 - Request notifications sent in Asynchronous mode is reverted to
List of SDP Features for Upcoming Release - Version 7.5
Hi, Here is the link to know the features which are planned in our upcoming release.Our next milestone is Version 7.5. manageengine.adventnet.com/products/service-desk/roadmap.html Note:The features list are also subject to change if necessary. Cheers Jack
Beta Migration Pack
Here comes an update to the Migration Pack from Version 6 to Version 7. With the expected results, comments and suggestions from Customers, who helped us with the Closed beta ( a million thanks to them who helped in this process ), here comes out the beta for others to work on it in their test bed ( and not in the production setup ) Here goes the instructions for the same : 1. You can apply the beta migration pack only after to migrate to Version 6014. To download the hotfix for Version 6014, refer
DeviceExpert Build 5110 Released!
Hi, Thanks for your continued interest in ManageEngine DeviceExpert. We are glad to announce the availability of DeviceExpert Build 5110. Highlights of the release: * Support for retrieving the configurations of Netscreen firewalls through SSH or TELNET without using TFTP * Switch Port Mapper: New functionality which identifies the list of devices connected to each port of the managed switch. This eliminates the need for manually maintaining a record on port details and connected devices. * Provision
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