Dear Users,

A hotfix to build 7500 has been released. The service pack (7509) can be downloaded from the below link.

http://www.manageengine.com/products/service-desk/service-packs.html

Issues Fixed in 7509 

1. SD-15434,SD-20979 - NullPointer Exception upon performing request bulk edit, if no site is configured in the system.

2. SD-20971 - PreventiveMaintanence tasks are not generated when scheduled but created when manually run. Upon enabling the Notification for the new PM task creation, there is a notification mail saying PM task is generated but clicking on the link would say "Request does not fall under your scope. Hence you are not authorized to view the same". as the Scheduled Request is not getting added.

3. SD-14937,SD-14934 - Searching the asset / workstation is slow and takes more time and lead to 100% CPU usage.

4. SD-21095 - After upgrade to 7507, few requester are unable to see one or more fields when creating new request through new request creation form.

5. SD-13827 - Upon performing the Active Directory (AD)  import, latest selection of the Organizational Units (OU) will not be retained.

6. SD-15530 - If Organizational Units (OU) name contains square bracket,Organizational Units get deselected even after importing users from that Organizational Units in mssql.

7. SD-15517 - Incorrect error message is shown while saving the mail server details for POPS, IMAPS, if there is no trusted / self-signed certificate is applied. Now the failure error message is changed to provide a  meaningful message.

8. SD-15307, SD-20688 - Formatting of request description / resolution and solution (e.g. Bold/Italic/Underline /background colour) is not being saved.

9. SD-14854 - Problem in scanning the VMWare's virtual machines, it will overwrite the scanned information with the last scanned machine information because the MAC Address of the secondary and/or the tertiary NICs are the same for all servers in the VMWare box, though the primary NICs are different. Based on a configuration entry added into the Globalconfig table, it will add the scan information even though it shares the same MAC address.

10. SD-14177 - Criteria for the columns in the Custom filters gets removed upon editing and saving the custom filter more than once. Say, we have a custom filter added with "AND" criteria, with two columns and say "Subject" and "Requester" and then edit the same and click save, we could see the criteria gets changed. And again edit the custom filter we could see that the criteria gets removed.

11. SD-15392 - If a request template name contains an "&" in it , template name gets truncated.

12. SD-14944 - Priority name displayed twice in the request list view, if the priority name exceeds 20 characters.

13. SD-15391 - UDF field containing "id" as sub-string, is not getting saved in the request template.

14. SD-20600,SD-15271- Improper error message while deleting / closing a request.

15. SD-15509, SD-21077 - Upon closing the problem will make the solution content displays with html tags.

16. SD-14531 - Change the status of the asset by clicking the asset state link will not get reflect in the list view, by using asset search (left side). After the change is applied, the list view page is not getting refreshed.

17. SD-14397 - Requester allowed to view reverting back to "Show only their own requests"(default) in requester details when AD Import.

18. SD-21139 - While creating new request through Quick Create / through new Request Form, and upon clicking the "Save" / "Add request" button, some times, duplicate request are getting created because of the user do not know whether the request is getting added or not. To avoid this, "Add Request" button under web-form and "Save" button under Quick Creation will be inactive when click on the button once, until the form submission is done completely.

19. SD-21134,SD-14927- NullPointer Exception while performing workstation import through CSV, if we give user and department alone without site field.