Hotfix 7608 released

Hotfix 7608 released

Dear Users,

An Hotfix upgrade over 7600 has been released and is available for download.

Following are the list of issues that gets addressed / fixed in this hotfix upgrade .

We have made an internal release 7607 which is not exposed / uploaded in our website, is also included in the 7608 release.

Issues fixed in 7608 

  1. SD-28975 : Problem in starting the servicedesk plus if we have tables other than the default tables say systeminfoowner, systeminforequester or if any other systemtables present has been fixed.
  2. SD-26658: When a request is created with resolved status, resolved notification is not getting sent to requester has been fixed.
  3. SD-28761: User can able to view the private notes added by technicians in the history information. Now this has been modified in such a way that the notes related history will not be displayed to the requester.This is a behavior change.
  4. SD-28929: Non-English conversations and notifications content of an archived request are shown garbled has been fixed.
  5. SD-28982: After upgraded to 7606, in the new request form, groups and technicians are not listed if we select "refer" site in the site drop down. This happens only the servicedesk is configured with refer site settings, has been fixed.
  6. SD-29141: In requester login, some of the field details like status, priority, level, mode, request additional fields etc., are shown as not-auth in the list view, even though those fields are set with Requester can view privilege in the request template has been fixed.
  7. SD-29258:If the size of the description exceeds 64k, and if the descripton do not have any inline images, then the description is not getting attached as FULLDescription has been fixed.

Issues fixed in 7607 (Internal Release)

  1. SD-28893: When we forward the system generated notification / technician reply notification, we apply the forward notification template. Due to performance constraint in applying the forward notification template, we will not be using the forward notification template for these notifications. This is a behavior change.
  2. SD-26173,SD-28888: When the request is created and assigned with an SLA and its DueByTime, and then editing the request and update in such a way that the request do not fall under any SLA. Then the overdue flag gets set has been fixed.

Hotfix can be downloaded from the below link.

http://www.manageengine.com/products/service-desk/service-packs.html

Follow the below instructions to apply the hotfix 

http://www.manageengine.com/products/service-desk/service-packs.html#sp

Thanks & Regards,
Srikrishnan
ServiceDesk Plus.

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