Hotfix ( 8001) over SDP 8000 released
Users,
Hotfix (8001) over SDP 8000 got released. The issues fixed in the hotfix are :
NOTE : This patch is currently uploaded in our temporary server. The patch (and full installation) will be uploaded to our download server by Monday.
Steps to apply the ppm:
regards,
Uma..
SDP team.
ManageEngine ServiceDesk Plus - Help Desk Software of your Choice
ps : We look forward to hear your feed back on the new features in SDP 8.0 release (especially Service Catalog feature).
Hotfix (8001) over SDP 8000 got released. The issues fixed in the hotfix are :
- SD-34203: Duplicate requesters being created when a request is raised through email is fixed.
When the user's mail id is configured as Example@test.com and when the user send's a mail to SDP with from address as example@test.com, then a new requester will be created instead of using the existing one.This issue will occur for customers who have more than 1000 requesters. - SD-34201: In Mssql set up, approvals sent for a request before migrating from 7611 to 8000 is not be available in the request details page after migrating to SDP 8.0 is fixed.
- SD-34204: In Mssql set up, unable to approve a request using the approval link that was sent before migrating to 8.0 is fixed.
- SD-34206: Spam filter is not getting applied when a conversation is added for a request is fixed.
- SD-34011: When the alias url for SDP is specified without the port number in Admin > Self Service Portal Settings, then while saving DC configuration settings, an error "Unable to connect to the DC server, the server might not be running" is shown even if the DC server is running is fixed.
NOTE : This patch is currently uploaded in our temporary server. The patch (and full installation) will be uploaded to our download server by Monday.
Steps to apply the ppm:
1. Shut down ServiceDesk Plus Server.
2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
3. Click "Browse" to select the Service Pack file (ManageEngine_ServiceDesk_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
5. Once the upgrade is complete, start ServiceDesk Plus Server.
regards,
Uma..
SDP team.
ManageEngine ServiceDesk Plus - Help Desk Software of your Choice
ps : We look forward to hear your feed back on the new features in SDP 8.0 release (especially Service Catalog feature).