Two New editions Of SupportCenter Plus
Dear Customers,
As you would be aware that SupportCenter 7.7 is planned for release this month. And with the 7.7 release, we plan to introduce the Enterprise & the Unlimited editions of SupportCenter Plus in addition to the already available Standard and Professional editions.
Below is the table that provides the list of features in each edition (list also includes upcoming features of 7.7 - Dashboards & API ) :
|
|
Standard Edition | Professional Edition | Enterprise Edition | Unlimited Edition |
|
Email Response Management
|
|
|
|
|
|
Account and Contact Management
|
|
|
|
|
|
Knowledge base
|
|
|
|
|
|
SLA Management
|
|
|
|
|
|
Customer Service Reports
|
|
|
|
|
|
Customer Portal
|
 |
|
|
|
|
Contract Management
|
|
|
|
|
|
Product Catalog
|
|
|
|
|
|
Active Directory Integration
|
|
|
|
|
|
Scheduled CSV Synchronization
|
|
|
|
|
|
Survey
|
|
|
|
|
|
No. of Business Units
|
|
3 | 10 | Unlimited |
|
Dashboard and Analytics
|
|
|
|
|
|
API
|
|
|
|
|
|
Computer Telephony Integration (CTI)
|
|
|
|
Unlimited |
|
Remote Assistance (Zoho Meeting)
|
|
|
|
Unlimited |
|
Support Reps
|
Based on the No. of Support Reps purchased |
Unlimited | ||
Regards
SupportCenter Plus