Renew APN
I'm on 683. When I try to Renew my APN, I get a blank page. Happens in all web browsers and on all computers... I need to renew my APN..please help
How to Undistribute a Distributed App by Device.
How can I remove a distributed app from a mobile device? I remove the app but it keeps reinstalling every time. This apps have been distributed by device and not by any profile associated. Thanks.
Desktop Central MDM / Forwarding Server
I am having issues with my Desktop Central forwarding server. The Manage Engine Secure Gateway Server service will not stay started. It starts and then stops.
Apple mobile device initial setup
Is there a way to provision a new Apple device without signing in with an Apple ID? I'm new to Apple (I'm an Android user!) but need to setup our organisation's Apple devices, so I have one for testing. When I first turn on the phone, it won't let me
Can't modify ABM server settings
Hello, Desktop Central version 10.0.611 UEM Edition Suddenly, ABM server settings won't open when choosing "Modify Settings". Tried to restart the server, didn't help. Screenshot attached. What will happen to already synced/enrolled/pending devices
Process automation through DesktopCentral MDM
Hi, is it possible that when I add my Macbook (macOs) to MDM DesktopCentral, appropriate applications such as desktopcentral agent will be automatically installed on it? Regards Mateusz
Prevent MDM Profile from being removed
We are configuring this for the first time. I saw a previous post that stated this could be done through an option in the Policies, but what was written in the post is not there to select. We are trying to prevent a mobile user from being able to 'unmanage' a device. The 'MDM Profile' from ZohoCorp goes on the device when it is enrolled and the 'App Catalog' application gets installed. This is done without a profile being added to the 'Default_IOS_Corporate' group. The user is able to go into
MDM: IOS Updates crashes iPad's/iPhone's for multiple versions
Subject : MDM: IOS Updates crashes iPad's/iPhone's for multiple versions Desktop Central Version - 10.0.582 We have iPads and iPhones on version ranging from IOS 12.x - 14.x that are managed via MDM that lock up (Crash/Brick) when the OTA (Over the Air)
MDM - Oppo, Model CPH1851
We are trying to enrol a Oppo, Model CPH1851 into the MDM. While the device enrols, we are unable to get emails to show up on the device, e.g. when we enrol a Samsung device, it automatically uses the GMail app to connect the user to the corporate emails. Has anyone else found any issues getting Oppo devices into MDM and if so, what is the workaround?
Sync faild - after updating to new the new version 10.0.475
Hi , I just updated our desktop server from 10.0.474 to 10.0.475 and our Conditional Exchange Access(CEA) did not works probably. any one has the same issue ? Best regards
Adding a printer if the samsung tablet is corporate controlled
Hi, Has anyone added a printer to a device controlled by kiosk? If so, what app did you install? Thanks
Profiles not upgrading and some are not even downloading after days
Is anyone having issues with profiles not loading or updating when tablets come online? I have some that are waiting days and still nothing? Also randomly, old deleted restrictions suddenly appear on the tablets and today, a message come up o one to install Microsoft teams and It isn't even provisioned on the tablets! Do I need to change some settings? I have followed all the tutorials
Install agent after macOS device is successfully activated
How would I go about getting the DC agent installed automatically after my MDM managed macOS computer is successfully activated and my profiles successfully applied? I can see the ME MDM application was installed and is running, showing an icon by the clock (top right).
Error when uploading the Terms of Use in HTML for MDM
I'm trying to upload my own terms of use, in HTML format. In fact, I'm using a simple format <html> <body> <h1></h1> ... </body> </html> but, at the time of viewing the terms of use, there is an error in the mobile device and we cannot display it. Anyone else with a similar problem?
Android Bulk User Assignment via. EMM - Possible?
We're going to be deploying a few hundred phones with EMM (QR Code). We've tested the process, it seems to work fine. However, the one snag is that we have to assign each phone to the user manually. Luckily, these will all be assigned to a single, generic user account. Is there any way to automate this? Currently, as each phone is enrolled, the user would have to call into the IT Helpdesk and have the phone assigned. We've looked at bulk/CSV methods, but they don't seem to apply to EMM enrollment
Error Occurred
Hi, When ever i try to update profiles or distrubate apps, I get this Error (See attached file) I've had this error before but a quick reboot fixed it. Now the error stays when I reboot. Any advice? Thanks in advance, Yorick
Developer Option
Hi, I'm wondering if i can disable the Developer option from the whole device. As i know i can Restrict/disable Developer Mode but when i choose it, nothing changed ! i still can use the development option. Our devices runs, Samsung OS in the profile ( in mdm ) is Developer Mode : Restricted I know if the Device is Supervised or Device owner, then you can disable it from same configuration ( Configuration prof --> Restrictions --> Security --> Developer mode : restrict) but what is the device is
How do we change the size of Icons in Kiosk Mode
We have some tablets that run Kiosk mode, the icons are way too small, even when we change display scaling settings. Please can you add an option to change the size of the icons when a device is in kiosk mode. The option to deploy a layout would also be cool. Many thanks Luke
Conditional Exchange Access
Hi, I've just got a working mdm scenario. It is working fine on IOS because of the standard mail app. But on android and Windows i want to use outlook. not Gmail Or the standaard mail app on windows. Is this possible and if it is how can I achieve this? Thanks in advance, Greetings, Yorick Linthorst Techniek B.V.
Desktop Central server requires access to following domains for managing mobile devices
Hi guys, Today and suddenly i occurred this msg in top of my manage engine page, exactly on MDM management page. Everything works fine, but this msg make me worried. In attachment a screenshot. regards, Mext
How to register users to computers
I was task to go into our Active Directory, under Users and Computers, and for every computer, assign a user under Managed By. I wonder if there is an easy way to do this in Desktop Central or AD Manager. Thanks!
Desktop Central Forwarding Server (Now Secure Gateway)
Firstly, can we please start including in the patch notes that the Desktop Central Forwarding Server (Secure Gateway Server) is also being updated with the Desktop Central Build? Or Include a banner on Desktop Central when you login that the Forwarding Server (Secure Gateway) is out of date? I had no idea this was an issue until I went to look for the forwarding server option and found it was changed at some point to be called Secure Gateway Server. Secondly I went to upgrade from the Forwarding
Certificate is not added using profile management
Hi, I am trying to deploy certificate using profile management in MDM, but after selecting the certificate and clicking save nothing happens, and the certificate configuration does not have the correct sign to show that it is configured.?
Issues with Desktop and MDM Plugin
I have updated to the latest build for Desktop Central and Service Desk, and for the technicians, we enabled the option Enable to access Desktop and MDM Plugin Functionality. However, when we try to use that functionality, we get an error shown in the image below I have tried to contact support but they weren't able to find a solution. I've been trying to find that plugin but I can't find it anywhere on the site.
Fire OS,Chrome OS and SCEP
I would like to get help documents regarding the policies i can push to these.
Alert if SIM card changed
Send an alert if SIM card is changed in the device.
Modern Management with DC Agent
Hi all We are currently building up a new Solution for one of our Customers. As they already have Mac Devices, managed over a different Company and MDM Solution, we want them to provide the same Capabilities. That's why we would like to use the Modern Management Part with Azure. But we will need to be able to do different Configuration and Software Deployments on these Devices. Is it possible to use Modern Management and also the DC Agent? Or could this create Issues? As far as I know we can't handle
MDM block software installation
Hi, I'm working on an implementation of MDM addon in Desktop Central Enterprise edition. And now I have a question - how can I restrict a user from installing software? I found some policies in the profile manager, but I assume it works only for Store Apps. And I want to restrict installation of any software (exe, msi, etc)
Passcode, GEO Location, phone number Reset Android 9
Hi All, We have struck an issue with our latest Samsung A20 devices running Android Version 9 where we can not change the passcode of the device through the MDM, nor can we clear the passcode. Other issues that we are having are: GEO Location is not detecting the location of the device The SIM Phone number is not coming through. These issues have only just started occurring on the latest flavour of Android. Has anyone else seen this? Many thanks in advance, Peter
Error when uploading new Apple MDM token
Hello, We are trying to upload our renewed DEP token to ManageEngine Desktop Central for our Apple device management. We have followed all of the required steps (download current token, upload to Apple Business Manager portal, download new token, upload to ManageEngine Desktop Central), and we are getting the attached error message. Thanks.
User did factory reset
When an employee quit they factory reset the device before handing it back in. Somehow this completely severed the link with Manage Engine. We cannot communicate with the device anymore. The device has been logged into and it doesn't have the MDM installed on it. I feel like this is a serious security breach if at anytime they can remove the MDM and tracking on the device and have a completely unlocked device! We downloaded ManageEngine MDM app and its asking for a one time password that we never
Apps not automatically installing
Hello, I am using Mobile Device Manager for Manage Engine Desktop Central. When I go to deploy an app or update, I have the option to send the install to the ME app catalog on their devices, or do a silent install. With a silent install, I am under the impression that it is supposed to install without any user intervention on the device. Instead, it sends a pop-up message to the device asking if it wants to proceed with the install. Should this be happening? Thanks, Joe Satow
MDM - DesktopCentral x Motorola mobiles
The MDM do not get the phone number of motorola mobiles... SmallBestOriginalRemove
Syncing devices across MDM and Apple Business Manager
Hello, We are trying to integrate Apple Business Manager with MEDC Mobile Device Manager. We have successfully synced them together with the server tokens. We are unable to add a device to Apple's portal, but we can successfully add a device to the MDM portal. The problem is that we want to manage application deployment through Apple's ABM portal. I cant seem to find where the app licenses on ABM are syncing up with MDM. Is this possible? Thanks! -Joe Satow
Wipe Data from Windows devices
Hello, I would like to know if the Mobile Device Manager add-on for Desktop Central can wipe data completely from windows devices? Thanks
Desktop Central MDM User Sync Not Working
Good Morning, I am unable to successfully sync users in my on-prem AD Domain. Computer details sync correctly, and the user names will sync but no user attributes. Due to this problem I am unable to enroll newly created users into MDM via domain authentication. Any assistance would be greatly appreciated.
Devices enrolled but not allowed in Conditional Exchange Access
We have Desktop Central on premise with Mobile device management. We have devices enrolled (both Android and IOS) that when we enable Conditional Exchange access for the users, the devices is put in the "In grace period" or "Restricted" group. What criteria does it use to determine if the device is allowed other than being enrolled in MDM? Or is there something that could be keeping the MDM device from linking up with what is in Exchange?
MDM without Secure Gateway
Hello, We using Desktop Central as Freeware-Edition and now I want to use the MDM-Part. I am reminded that one could use mdm without a gateway. Is this still possible or do I need a license for the gateway. If so, it will also be needed for the freeware version? Is there a test license to test the function in advance? Ralph
Kiosk mode for iOS
How can i disable kiosk mode on iOS. On android you can press the back botton 5 times to disable kiosk mode. Does iOS have this function?
Security hole! domain password made public!
Hi, We found Security Vulnerabilities Desktop Central version 10.0.328 stores the password in clear text on Mobile Device Managment page. See attached picture. Please fix this as fast as possible.
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