MDM not controlling settings on motorola g5 plus
We have a problem with this model of phone because 1. desktop central is not controlling completly the settings on this phone 2. is creating a playstore for work and playstore for personal and when you install any app using personal playstore is not detected by desktop central
Enrollment URL for Apple devices
Hi Team Is still available the possibility to enroll an apple device with enrollment URL? I have an issue with one iPad, after the profile setup the MDM webpage show me this message "Device enrollment failed. Contact System Administrator to complete enrollment device" and on the MDM it show me this Desktop Central is unable to reach the APNs. I checked on my firewall the port 5223, as the KB said, but it's already opened. Thank you Stefano
MDM for Surface Hub
Can a remotely manage a Microsoft Sureface Hub using Desktop Central MDM?
iPhone not communicating with MDM since April.
Our iPhones stopping communicating with MDM in April. All the setting appear to be correct but the inventory scans are not working. The app on the phone appears to be talking to the MDM server as the app catalog is showing the corrects apps. Thanks Mike
Best way to setup a Samsung Sx mobile as a BYOD to manage it with MDM?
Hi, I'm testing the MDM. Now I have a Samsung S5 that I would like to manage with MDM as a BYOD. To separate private and business data and apps. Starting situation is: * S5 is factory reset * I add a google account (private account) * Then I enrolled the device as an android->Samsung->personal device (installing mdm app, qr code .....) * Then the Google AfW Account was added to the device. But it looks like, that the data/ apps from AfW Account aren't isolate from the private space. And I don't have
AppConfig support for Android App
Hi, Right now i am exploring manage engine MDM tool. I am trying to create an enterprise android app and also wants to enable AppConfig Security feature in my application. Also manage engine is a member of appconfig community.(https://www.appconfig.org/android/) But i am not getting proper tutorial , what should i do to enable AppConfig in my android application.Do i have to write any code to enable it or MDM automatically takes care of that ? Can you please tell me steps how to do it ?
MDM Profile failed to install
I am trying to enroll an iPhone 4S with iOS 8.1.2 with Desktop Central 9 MDM. When I try to install the MDM profile, I get this error: "Profile Installation Failed - Profile Failed to Install" I am currently using Desktop Central 9 Server Build 9.0.1.03 with Service Pack 1.
How to get iOS device from self-enrollment to DEP
Our Apple DEP certificate had expired and we had 56 Apple iPhones self-enroll in our MDM server before we realized it and now they are not Supervised. I have renewed the Apple DEP certificate and want to know the process to get those 56 iPhones enrolled through DEP so that they can be Supervised. I found the following statement in a troubleshooting section, "if the device has been enrolled in the MDM server using an enrollment method other than DEP, remove the device from management, reset the device
Enrollment via URL doesn't work
Hi Team I trying to enroll an iPad with the enrollment URL, like I usually do. After the Profile setup the webpage show me an error that the Enrollment can't be completed. And If I watch on the MDM I see this error "APNs not reachable from iOS device due to 5223 Port Block" I checked my firewall and the port 5223 is not blocked. Any suggestions? I'm on the build 10.0.189 thank you Stefano
Samsung Galaxy S7 - workspace license expired
We are using MDM in Desktop Central to manage our Samsung phones. Just recently, one of our users is getting the message that his workspace license is expired and it won't let him do anything. We do not use workspaces on our phones. This is the second user this has happened to. Any insight as to why? C.Durbin
Market Apps on Samsung phones
On Samsung phones, if we restrict the ability to install non-market apps, it also blocks updates through Galaxy Apps. Is it possible to restrict non-market apps while allowing updates/installs through Galaxy Apps?
Antivirus for Mobile
I am currently using Desktop Central MDM for managing all my mobile devices and i am now looking into an antivirus solution that could integrate with it and i can't seem to find something so now i asked the ME experts here if this kind of solution exist.
Track an MDM devices mobile data usage
If possible if would be great if you could get a report of an MDM device's mobile data usage. Similar to what you can see in the data usage screen under a devices settings if you physically have the device.
How do I restart APN creation
I'm using Desktop Central MSP and have just begun to explore the MDM feature set. I started the 3 step process of creating and Apple APN but, am stuck. After completing the first step, the one in which I enter my company name and email address, I moved on to the second step. At that point I realized that I had typed the email address incorrectly in step 1. Unfortunately, I can find no way to go back from step 2 to step 1 to fix the mistake. What next?
Wipe stolen laptop or desktops with MDM?
Hello all. I am a little confused about MDM that is offered, whether from inside Desktop Central (we run MSP version) or the standalone MDM Plus. Under this link: https://www.manageengine.com/mobile-device-management/windows-phone-management.html , it says Windows Phone - but in the first paragraph is says "Mobile Device Manager Plus provides robust management support for Windows Phone 8, 8.1 and 10 versions. With this software, empower your administrators to monitor, manage, audit, and secure official
iOS Manually Enroll without a Domain
I want manual/self enrollment to work for iOS devices without needing a domain name. It did not use to ask for this. We don't have a domain set up here. Any help is greatly appreciated.
Android Remote desktop
this really might not be the place for this but I am struggling to find a solution and was hoping someone here has run in to this issue. we are using moblie device manager for all of our android tablets. the only program that runs on the tablet is Microsoft remote desktop (kiosk mode). my issue is that a few of our users keep deleting the connection settings in the remote desktop app and all they see is "Its lonely here". anyone have any ideas how i can prevent them form deleting the settings......desperate.......thanks
Work Profile and Free Edition
Our trial version has recently expired, and since that, the "Work Profile" (and its apps) has suddenly disappeared from all our devices (it was present before, see screenshot). However, the devices still show as "corporate" in the console. Is there any limitation of the free edition regarding to that or is it a bug?
Desktop Central MDM - Deploy Enterprise Apps with "Parameters/Variables"
Is it possible to deploy iOS Enterprise Apps with pre-defined Paramterers? For instance, deploying a VPN iOS app to devices with the VPN settings (url, username..) already configured through a configuration file. I know this is possible with other MDMs such as VMWAre Airwatch, but i ahve not seen this option in Desktop Central MDM ?
Migration Possibility for MDM
Hi, Is there any possibility to migrate existing Devices from another MDM Solution (ArrowMDM https://www.arrowcommunications.co.uk/ ) to Desktop Central MDM?If yes what is the approach?
Synergy of Desktop Central and Microsofts Direct Access
Hi, does anyone know if Desktop Central can utilize the always-on capabilities that come with the usage of Microsofts Direct Access? Eg User boots up Laptop in foreign Network and Desktop Central deploys Patches utilizing the direct access connections without prior actions/logins by user?
MDM users vs devices
I thought there was a way that you can assign users to profiles in MDM rather than just devices. I just created a new profile and I can only add devices. So if that person gets a new device, it will have to be added to each profile. Is there a way to add the users, rather than devices as this could become a very big administrative nightmare.
Desktop Central - manage mobile devices over wifi
Hi, we can't open the ports to the internet to mange the mobile devices (security question). Can we manage the devices over our internal wifi network? Regards Rainer
Mobile data usage
Is there a way to introduce under profile the Data usage options (I think it's available only for android devices) It will be usefull to manage the "bill cycle", the "data usage warning" and the "data usage limit" options. thanks Stefano
Mobile Device Management within Desktop Central
Does it offer OS update ? Thanks,
iOS VPP Distribution - Sync Failed
Hi Team When I'm trying to do an app sync I'm getting this error message: Sync Failed - Ensure that you have access to reach the domain: *.itunes.apple.com I've already checked the Token and on the DC server I'm able to ping itunes.apple.com. What could it be? Thanks Stefano
Forwarding Server Setup Error
While configuring the ME Forwarding server, I get the error "Server configured is incompatible, Kindly update to the latest". ME Forwarding server version: 90031 DC version: 10.0.72
Desktop Central 10.0.70 Devices fail to scan through Mobile Device Mgmt
Ever since we updated to 10.0.70 we've had numerous issues but the most glaring one is the fact that our mobile devices now fail to scan on an almost daily basis. If I reboot the DC server and the forwarding server in our DMZ and then run a manual scan it seems to work just fine. I have to do this only an almost daily basis in order to keep tabs on our devices.
ME MDM hangs on "installing"
ME MDM will not install from App Catalog. Just hangs on "Installing"
Disable Android for Work
Hi team Is it possible to enroll a device without android for work? and disable the 2 profiles creation on the device? Device: Huawei P9 Lite android version: 6 Thanks Stefano
Patching highly mobile devices
Ok, I have one for you. In DTC we have a hard time patching the PD Officer tablets, they are constantly on and off the network. So much so that some patches fail and others will not install because of the failed patch. Do they have a suggestion on patching highly mobile devices. Can an Officer dock the tablet and request a scan from the device and not have to wait for the server to run its 90 minute cycle? Can the MDC’s be set as a priority when they are communicating with the DTC server? Out of
notify message
Hi Is it possible to have an option that allow me to blacklist an app without notify the user for Android? Thanks Stefano
looking for mobile device management videos
Dear friends hello please help me how can I find mobile device management tutorial videos for desktop central manage engine 10?
Self enrollment page - Forbidden
When I try to access the self-enrollment page for MDM I get an error saying that its Forbidden and I do not have permission to do so. How do I resolve this error? Thanks!
How do I delete App Catalog from my iPhone?
A few days ago an App Catalog icon appeared on my phone. I don't recall ever installing App Catalog. I have checked through my list of apps on iTunes but it is not listed. I can't delete the app. I am not part of an enterprise network - I am an individual. At first, the app just showed a white page with a 404, but now it finally loaded to say something about manageengine. So I Googled and found this site. Please explain how to remove it and also how it might have ended up on my phone. Thanks
Disable android device screen timeout
I am deploying Samsung tablets for a truck tracking system and I am locking these tablets down and setting them to Kiosk mode. Is there a way to disable the lock screen timeout so the screen stays on all the time? These tablets are permanently mounted and constantly powered by hardwired vehicle power and the screen timeout is becoming an issue for the drivers. There is no need for the screen to timeout in this situation and should be on all the time. Thank you
Unable to view the phone number
Hello, I'm unable to view the phone number of the phones from the Desktop Central server. I only see the error message 'phone number is not detected'. I've read the KB article. The status displayed is the phone number of the phone. This is a very important feature, any ideas?
Can MDM devices automatically be authorized for ActiveSync Quarantine?
Greetings, We are implementing the MDM functionality in our organization using Desktop Central, and would like to also leverage the Quarantine option with ActiveSync. Would it be possible to automatically authorize devices added with MDM to be cleared through Quarantine, once it is turned on? Devices will be 90% iOS and 10% Android. We have around 700 mobile devices in play at the moment, with more on the way. It would be very handy to have this functionality, as we have a relatively small team handling
SSL MDM Certificate Chain not Valid
Got Certificate Chain not Valid. The path to a trusted Certificate Authority could not be verified from the certificates given. One of the intermediate certificates is missing. Configure certificate chain here. Here´ my httpd-ssl.conf # Server Certificate: # Point SSLCertificateFile at a PEM encoded certificate. If # the certificate is encrypted, then you will be prompted for a # pass phrase. Note that a kill -HUP will prompt again. Keep # in mind that if you have both an RSA and
Moving Phone to new Mobile Device Manager
Back in June I attempted to Migrate Desktop Central to SQL database, which failed and left Desktop Central unusable. I attempted repair per instructions provided from Manage Engine Support but nothing worked so I reinstalled Desktop Central on the Server. As a result the few phones I had on the old instance still have certificates for enrollment to Mobile Device Management, I cleared most of them out but it has been awhile since I did it and I have found a phone that will not join the new MDM because
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