Update Manager stuck at 40% in production server.
Disregard, please delete this
Transfer License between Desktop Central versions.
Good day, Quick question, can I transfer my license from Desktop Central Version 9 to Desktop Central Version 10?
Menu bar doesn't look right after 10.0.5 upgrade and 10.0.56 patch
After doing the update to 10.0.5 the top menu bar (Home, Configuration, Patch Mgt, Software Deployment) isn't displaying correctly. I've verified the issue is happening in IE, Chrom and Firefox). I've attempted to add a screen shot to this posting. To me it looks like the buttons are a little too big to fit in the space and Shouldn't the graphic show Desktop Central 10 since it's version 10? I've also installed the 10.0.56 patch which still didn't correct the issue. Please Advise, Shayne K
DC Server went down
Hello, I came into work today to my DC server being down. I logged into the server and restarted the service for the server and that did nothing. On a regular office work station it will load to the log in screen but will not let you log in. So, I did some digging and found that there was a hotfix made available recently. I was running version 10, so I downloaded the corresponding hotfix. Downloaded, and installed it and it didn't fix the issue that I am having. I also attempted to call the number
Latest Hotfix Available
Hi Could someone please explain to me why I've just received an email telling me 10.0.56 is available but when I come to install it I get the "Currently not compatible with your network" message. I understand the reasons why latest releases are not available to larger installations. But to get the email , then go through the process of backing up etc and then get that message is a bit annoying to say the least. Mark
Distribution Server not installed, but it is?
So I'm trying to setup a client's server to be the Distribution Server for their local network. I've opened up all necessary ports, and used their public IP for the DS IP Column. Well, I have another cloud-based server running DesktopCentral, that is managing their server but for some reason it cannot contact it. I've gone through these steps with no luck: Installed DesktopCentral on cloud-based host server, currently running Opened the necessary ports on host server Created a new Remote Office and
Multi PC Report Issue
I am trying to run a report with two specific search criteria's. I am trying to find the total number of computers between 2 different OU's. When I enter in the criteria's and everything else that I want it doesn't come up with a single machine in the report. I've tried several different combinations and options and nothing has worked. Any help would be appreciated. I've also attached a screenshot as to show what I'm actually selecting.
Desktop Central Service Not Starting
Good morning everyone! Suddenly desktop central has stopped. When I went to the server, the service Manage Engine Desktop Central was stopped. I tried to started and worked but after a few seconds stops again. I can see a few messages in the log like this. Looks like a problem with the database. Is there anyway to fix it? Thanks. [12:03:34:009]|[03-21-2017]|[com.zoho.net.handshake.HandShakeServer]|[INFO]|[19]|[SERVER-7dd2ed32-ec20-49e5-a043-4e03b4889564]: New HandShakeClient connection established|
Desktop central agent uninstalling by itself from pcs
Hello, Every day I see some agents are uninstalled from pcs on domain I then reinstall again, how can I see who is uninstalling those agents from interface or logs or what maybe the problem.
DC constantly crashing with latest Windows 10 / latest update (KB4013429)
Since Windows 10 Pro updated this week to the latest rollup (KB4013429), our DC agents are *constantly* crashing & spewing errors. We're on the latest version of DesktopCentral (Agent 10.0.54.W) Windows logging looks like: Mar 16 11:23:24 aio15 Windows_Error_Reporting: Fault bucket , type 0 Event Name: BEX Response: Not available Cab Id: 0 Problem signature: P1: dcconfig.exe P2: 0.0.0.0 P3: 58adabba P4: dcconfig.exe P5: 0.0.0.0 P6: 58adabba P7: 0014ffec P8: c0000417 P9: 00000000 P10: Attached files:
Desktop Central Agent Question
Hello everyone, My question is simple. If I remove a desktop central agent from a PC via the DC website, will the desired PC be forced to restart? Thank you!
Uploaded logs but no ticket was created
I have uploaded logs and got an email saying that file has been uploaded to the server and that an email was sent to desktopcentral-support@manageengine.com but I have yet to get an email acknowledgement saying that a ticket was created. Edit: did not get the acknowledgment but someone did respond that they are going to analyze the logs.
New Feature Wish
Hello All, I think having a Software Inventory is fantastic! I'd love to be able to do the same for Windows Updates. TIA, AlanKeno
Imaging with the agent
Can someone tell me if it is possible to include the desktop central client agent in an image so that we can install it on multiple machines? Is there a way to do this? Thank you Darren
ppm update manager not match..
My current Desktop Central MSP build is 90107 and I download all ppm as the following: ManageEngine_Desktop_Central_9_SP_1 ManageEngine_Desktop_Central_9_SP_2 but update manager gives me this error "THE PPM TAT YOU SPECIFIED IS NOT COMPATIBLE WITH THIS PRODUCT" Please help!
Remove announcement messages
Hello Is there any way to remove annoying messages? For example, we never use Linux... Enhanced Linux Patch Management! Best regards, Dmitry
Record session time-outs in the Action Log Viewer
Currently when a User logs out of Desktop Central using the Sign Out button, this is recorded in the Action Log Viewer as "User Disconnected". It would be useful for a log entry to be added here when a User session times out due to inactivity. Perhaps a different message so it's obvious this was a time-out and not a decisive log-out.
Enabling Desktop Central server to communicate to agents over the Internet
We are trying to be able to allow our desktop central server to be able to be in contacts with the agents and check in over the internet and outside the LAN. Currently it is not working and speaking with someone at ManageEngine we were informed to enable a NAT to a public IP to the desktop central server. Our network engineer has gone ahead and done that with the ports indicated on the ManageEngine knowledgebase on our firewall level. However, after the engineer set it up, it doesn’t appear to be
CRSData
Hello, I'm investigating a way to reduce the Scheduled DB Backup size and discovered that most of the DB backup size is from "conf\CRSData\dc-crs\definitiondata\1.1\" (520MB over 550MB). In there there is datas from 6-8 months ago. I'm not sure what it is (looks like patchs DB and so on). Is it possible to clean this folder? Do you have tips of things we can clean to reduce backup size? Thanks Sylvain
This build 10.0.47 is currently not recommended for your network. Please wait till you get latest build updates from Desktop Central.
small size 10.0.30 --> 10.0.47 =---> This build 10.0.47 is currently not recommended for your network. Please wait till you get latest build updates from Desktop Central. OMG, Dear DC Team it's repeated again & again How long will it be ? http://odarchuk.com
How to set FQDN for Desktop Central?
I'm currently connecting to Desktop Central using the server name(servername:8020). I would like to have it where i would enter desktopcentral.domain.net. Please advise on setup. I've been stressing out trying to find out how to do this.
Patching Linux boxes
While testing the patching function of the Linux boxes we found that DC was able to install patches for a Ubuntu box but for Red Hat there is no option to scan or update those boxes. Is there a way to patch Red Hat boxes using DC?
Difference between DesktopCentral and DesktopCentral MSP
It seems to me that they both are the same with an On-Premise deployment being necessary. I thought that 'MSP' indicated a 'cloud hosted' version of DesktopCentral. Can someone please shed some light on the differences?
Windows 10 Build specific Dynamic Group
I am trying to setup a Dynamic Group for computers that are Windows 10 with a specific Build/OS Version. I can get the filters to work right showing all Windows to PCs but when I try to add the OS Version that I want displayed in the group it doesn't find any computers. Thanks Steve
Best way to test DC-ME build upgrade
Hello, We're currently planning to upgrade our DC-ME environment from build 90023 to the most current production build. However, my manager has some concerns about what the user impact will be, and wants us to test the upgrade scenario before rolling it out to our user base. That being said, I wanted to know if anyone had any suggestions on how to test this out? My initial plan was to clone the VM that DC-ME is running off of, spin up a few Windows 7 VMs and install the build 90023 user agent locally.
Clean Install - Desktop Central
History: I tried to upgrade from version 9 to version10 and services wont start now. I would like to know if there is a clean - reinstall guide. I have a scheduled backup (ScheduledDBBackup). Thank you in advance!
UpdateManager.bat file is not found in the application directory. How to uodate?
Please let me know what are the alternative methods or if the UpdateManager.bat is downloadable from ManageEngine Reliable source. Thank you
Distribution Servers couldn't upgrade to version 10
Hi, I have a problem that distribution server couldn't upgrade to last version 10. when I go to Remote Offices log I found this error message: Could n't replicate client-data/AgentUpgrader.exe; file download failed what maybe the cause? even I excluded distribution server and agent folders from Antivirus scan. thanks.
Can't start Desktop Central on our server
I've installed DC today on our 2008 server but it says : Event viewer says: The description for Event ID 0 from source PostgreSQL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: 2017-02-15 15:46:22
Brach Office with DS - Doubts
I installed the server with DS, but my client agent doesn't communicate with him. In the agent details of my client the "Server IP Address" and "Server Name" is the my Primary Server and not the DS Server
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Prohibited Software still showing in inventory. HELP
Hello. There is a piece of prohibited software that is still showing on two different machines. This software is the "Ask Toolbar Updater". I have removed all files and registry keys that I can find but Manage Engine is still finding it somewhere. Is there anyway that I can see where Manage Engine is picking it up at? Thank you!
Q about upgrade from 9.2.0 to 10.0.30?
Hi, i just read about new version desktop central my version 9.2.0 billed 92 but my question can I go directly to last version or not? Thank you
Customizing Desktop Central MSP login page?
Is it possible to customize the login page? Currently it looks horrible with all the announcements etc.We would like to apply our corporate theme to login page.
Not able to login to Desktop Central
Dear ALL, We are unable to login to Desktop Central Server today. No changes were done in the environment. Any of you facing similar issue? We have noticed Desktop Central is not so stable. There is a ticket opened with support. But they are extremely slow in responding and taking ownership of the issue and calls are not attended most of the time.
SCCM task sequence install
I am looking at this software to replace our Dell Kace appliance. While I like quite a few of the options a question I have that I cannot seem to find an answer to is can I install the Desktop Central Agent using a SCCM task sequence install? There is an article that describes taking an image of the machine and being able to deploy from there but this does not fit our installs. Another article is installing at startup, but our users do not want longer boot times. I was hoping there is someone
Error mac installation
I try to install the mac agent to Macintosh with S.O "Captain".... but it shows "Error during installation". Please, Where are the logs of installation to see the problem . Thanks in advance.
End Point Management Seminar - 21st Feb 2017, London
ManageEngine is hosting a seminar on End Point Management in London on Tuesday, 21st February 2017. Few of the topics that would be covered here are : Mobile Device Management, Patch Management, OS Deployment, Software Deployment, Asset Management, Remote Control and much more! You can register for the event here - http://bit.ly/2k6j6Yn
New Hotfix 10.0.45
I got a newsletter stating the newest hotfix is verison 10.0.45. but when i go to download the latest hotfix I only see the download for build 10.0.30. where can I download this hotfix?
User's full name visible to computer listing columns
Currently Desktop Central can show currently logged in user information in all computers view (when you add the column). There should be a way to get also user's displayname. This is not possible with current 10 version of Desktop Central MSP or is it?
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