Generating reports using Software Groups
Hello, When generating reports using Software Groups, is it possible to see which machines would come under that software group? For example, we have different version numbers of Office 2010 Pro Plus so I have added them into 1 software group, is there a way to see all of the machines that would come under this software group? Thanks in advance
Cant install agent. Agent has older version must be removed first
I have tried to remove an agent that was not working is no longer managed. I have delete all manage engine files and registry. But no matter what i can not re install the agent keeps saying that it is still installed.
Upgrade confusion
This morning I've received a banner notification for an upgrade to Desktop Central, downloaded it but I'm getting an error that it's not ready for my network. The other really confusing thing is I've gone to the download page on my PC and on the server and I've getting two different download pages. I'm now confused.... Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Create support file never works
Does Create support file ever work for anyone as I don't think it's ever worked? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
The server is temporarily unable to service your request (After installing ManageEngine_Desktop_Central_10_0_0_SP-45)
After installing SP 45 I can't start DC services normally. If I right-click the task tray icon and try starting the service it will spin and spin without ever starting the services. If I go into services.msc to start the services manually the task tray icon shows that DC has started but when I load DC in my browser I get the error below. The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Roaming Profiles
Recently I have received a number of complaints from my end users that when they log in to their computers in the mornings icons that they have deleted off of their desktop have returned. Upon investigating it seems that when the end users are shutting down their computers for the day the roaming profile synchronization process is failing with the following errors: Event 1504: Windows cannot update your roaming profile completely. Check previous events for more details. Event 1530: Windows detected
RMM Alerts
Does this tool monitor devices and issue alerts? Or is there another tool that is needed
Restore database and migration
Hello there, We are currently using desktop central version 10.0.5 and would like to update it to version 10.0.52. We can not update as we have already forwarded. To solve this problem, we installed the 10.0.52 version of desktop central on another server. In the old version we got the backup of the database and tried to restore it on the new server. And the program version problem warned you that we can not perform your transaction. What we want to ask, 1 - How can we restore the old data to the
Can't export certain (any?) search results to PDF
I have an odd/new issue since moving to 10.0.28 (first noticed in this version). If I simply go in to Inventory for example, then click Hardware, I can hit the export button, choose PDF, then a save-as window appears as expected. However, if I search for something such as the prefix all of our computers start with, DC returns the results, but the export > PDF button no longer works. Has anyone experienced this? I cannot use the in-browser print as it doesn't format properly, and most of the
Schedule a reboot of the Desktop Central Server
Hello, i need the schedule a reboot of our Desktop Desktop central Server (which is also our Service-Desk server). It's a 2012R2 server and i think i'm going to simply make a restart.bat with the command 'shutdown -r -f -t 000'... But,before intitiating the reboot of the windows, i know that the Desktop-Central Server must be properly shutdown to avoid any Database corruption. I see some bat script in the bin directory of Desktop Central like: 'stopDesktopCentral.bat' or 'stopDB.bat' or 'shutdown.bat'.
Group Policy Object for Installing Desktop Central Agent affects the use of RSoP.msc command on local computer
Hi I have a group policy to deploy the Desktop Central Agent to domain computers and servers which has been working fine. However, my colleagues and I have now found that we cannot run the RSoP.msc command on our local computers to check which policies have been applied. My colleague therefore went through our various GPOs by disabling them all and gradually re-enabling them. He found that the Desktop Central agent installer group policy was the one that affected the RSoP.msc command. Despite
Upgrade Path From Desktop Central 10.0.3
Could someone direct me to the link where I can download the ppm to upgrade from 10.0.3 I've tried the both the SP and the hotfix found here https://www.manageengine.com/products/desktop-central/service-packs.html the hot fix says I need 10.0.5 and the SP says I can't upgraded directly to 10.0.5
Support for roaming systems / internet facing clients
What is the recommended method to support end user machines that sometimes come into the office and sometimes reside on the internet? My background comes from System Center Config Manager where it automatically determines where the system is internally based on AD site or subnet and ALSO determines if it's on the internet so it can use a a public DNS name to connect to internal servers. Specifically, how do I support systems that can frequently move between internal and external (internet) networks.
Upgrading Desktop Central from 10.0.03
My Desktop Central Build is 10.0.03. I've tried upgrading to 10.0.05 and it tells me I can't upgrade directly to 10.0.05 and I've tried upgrading to 10.0.29 and it tells me my network isn't ready(I'm assuming that it requires 10.0.05 to upgrade) Clicking here for further details brings me back to the screen I just downloaded Build 10.0.5 from.
ServiceDesk Plus issue
Hey guyz, In our company, we recently implemented Desktop central in our system organization. But we wanted also to implement servicedesk plus.As i was in charge of that!!i tried to configure the servicedesk option which is desktop central web-page.After that i tried to go back to the servicedesk option but it cant!!(it keeps loading)However other services are working. I attached a screenshot for more clarification. Your help will be much Appreciated, Brian B.
Detecting specific Office products?
Hello. I am trying to create a custom group of users with either Word, Powerpoint, Excel, or Outlook (2007) in Desktop Central. However, if any of these packages were installed with Office, i.e. not separately, they appear in the control panel and in Desktop Central as "Microsoft Office Professional Plus 2007", instead of individual program names. Is there any way to sort these users into a custom group without targeting the entire Office 2007 suite? It is critical that only these four programs add
Adding computers w/ one or more of several packages into a custom group.
Hello. I am trying to create two packages in the Self Service Portal that will automatically upgrade users with Office 2007 or 2010 to Office 2016. I have accomplished this by creating two .bat scripts, one that uninstalls 2007 and one that uninstalls 2010. Both scripts then install 2016. I would like to add both of these bat scripts to the SSP, and to do this I need two custom groups that house the computers with 2007 or 2010. Attached is the setup in the dynamic custom group. However, this custom
PostgreSQL stopping due to Antivirus
We seem to be having issues with Desktop Central stopping quite regularly, we've spoken to the support a number of times on this and we seem to get the same response each time of kill of any postgres,exe processes and restart. This does work 80% of time but is this an known issue with PostgreSQL and if what database type are we best using. i.e. MSSQL etc Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
SoM Policy - List synced from AD icorrect
I'm currently running into an issue where the list of computers showing under SoM Policy is displaying computers that have been removed from AD for awhile. When I go to SoM Policy->AD Sync Settings I do have the following settings: I will note that originally this was not enabled. However, after enabling it and doing both "Sync All" and "Sync Only Modified" neither is purging the computers no longer in AD. A couple other things of note: We purchased DesktopCentral last December and the SoM policy
Update 92118 to 100003
Hi ALL! I have current build 92118 and trying update it to 100003 I have error: This build 10.0.3 is currently not compatibe for your network - http://joxi.ru/8An0vjOcaq1ZmO.png But https://www.manageengine.com/products/desktop-central/service-packs.html says: Migrate from Build 92006, 92021, ......, 92023 to Build 100003 How to update to 100003 ? http://odarchuk.com
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PLEASE bring back the Search/Quick Action field in the upper right of the console in Builds 9xxx. Too many clicks now with magnifier.
That is all. Thanks.
License Upload Hang
Hi, I got the license for Desktop Central and when i trying to upload, where the page is not going to next page. Please some advise us what to do next. Thanks, Ramesh
Does Desktop Central support SQL 2016?
Does Desktop Central support SQL 2016?
Desktop Central Agent Query
When installing the Desktop Central agent on some of our Citrix machines, we are seeing that the agent is sat in the system tray and when scanning a window will pop up. This isn't behaviour we have seen on other machines, is there a configuration option we can apply to the agent to prevent this? Agent version is 9.2.045.W
Clean up mangeengine files on central server
On our central server the drive desktop central is installed on is only about 40 gb. We have very little on this drive besides desktop central. For the last few updates I have been struggling to cleanup space as it required me to have at least 5.88 gb free. After updating to the latest build I have 5.67 free. I have cleared all files in the patchbackup folder and cleaned up everything I could according to https://www.manageengine.com/products/desktop-central/removing-unwanted-files-from-dc-how-to.html.
Newsletter
I used to get a newsletter about once a month with the latest hotfix but i have not gotten one since October. I am getting other communications emails from manageengine but not the newsletter.
Hotfix available reminder
We recently updated Desktopcentral from Build 92098 to 92113 and then to 10.0.3. Desktop Central still reminds me, that a new Hotfix 92113 is available for Download. Our Build Version: Still getting this: Any suggestions? Kind regards Rainer
Installing trusted certificates
I'm looking to install trusted certs to all machines including ones that are not in AD in remote offices. Is this possible with Desktop Central?
Inventory shows wrong software
Hi, Few days ago I installed a new sw on my workstation and uninstalled after 10 minutes, but it stuck in the inventory. The inventory scan not remove it either. Have you any idea what's causing the fault? How can I remove the wrong sw data? Regards, Ferenc
Upgrade from 100003 to 100004
We are on 100003 and it is telling me there is a newer version. When I download 100004 and try to install it, I get a message that I can't upgrade my version to 100004. ??????????
autoit
Hi: i have a problem.i used autoit to generate a auto install package,and publish to the desktop central. i can run the problem use autoit3.exe app.au3 ,and it can work. but when i publish the app to client ,it will run in the background,so it can not work pls tks
How do I now migrate from 32bit to 64bit?
I see from the v10 release notes that it is now possible to migrate from 32bit to 64bit: 12. Ability to migrate Desktop Central from 32-bit to 64-bit version has been introduced Can anyone point me at the instructions on how to perform this migration and if it's possible to do it on the same server? Cheers, Fernando
When attempting upgrade from 92113 to 100004 I get error that this version is not recommended
Hello When attempting upgrade from 92113 to 100004 I get error that this version is not recommended, see enclosed picture. Can you explain this message for me? First I upgraded to the latest within the 9.2 track, and then I tried to upgrade to the new 10 version. What is the problem here? regards Huldar
Upgrade from 100003 to 100004 not possible
I like to update from v100003 to v100004, but I get the following message: There is no information in the further details. Any help?
Web console reports using an older version when I have already upgraded
Hi, I just updated from 9.2.113 to 10.0.4, which seemed to go smoothly, but now every time I visit the web console it reports at the top: I'm already on the latest version I can find, and it happens on any machine/browser even those I have cleared the browser cache for. This is what the server reports: Any ideas how to get rid of the message? Cheers, Fernando
Can Desktop Central use a offline update respository for updating the MS Patches
Hi, Actually got a question. Can Desktop Central use offline update for the respositiory for MS patches. Example a manual update for latest patches for Microsoft Instead going through the proxy server Regards, Kevin
will upgrade from version 9.2 to 10 require a reboot of all clients?
hello I am planning for an uprade DesktopCentral to the latest version. Will this result in a message on all computers asking for a reboot on the PC to finish the Desktop Central Agent upgrade? regards Huldar
agent installation fails
Hi, What can be the cause for "The network path was not found" error messages, when i can ping the remote machine from the DC server, and all required ports are opened from that machine to the DC ? its also associated with the correct DCDS. DCDS and DC are connected with IPSEC VPN. Thanks.
Keep having to log into DTC
Hi Having an issue with DTC, if I leave it for 5-10 mins it times out and I have to log in again. It only seems to have happened since the recent update. It's frustrating that I have to repeatedly login all the time. Using IE 11. Anyone else experiencing issue or know of a fix? Thanks
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