License Renewal
My license expires in a couple days. The expiration notice says to contact sales@manageengine.com, but I'd like to know if I can simply go to the online store and purchase a new license there.
Use Desktop Central in less than ideal small network
Hi, I have a small company network and am looking for software to help manage it and our remote offices. We tried Spiceworks, we've had at least two previous trials of Desktop Central and now it's my turn. I really like the product but I'm having the very devil of a time getting it to work under our circumstances. Here's are the challenges, I would like someone to tell me if any of them are showstoppers so I don't waste any more time: We don't have AD in the office. We do have people signing in
Launch Program on Startup
Can anyone tell me how to make a configuration that launches a specified program to run at every logon/startup of the PC that it is on? Thanks
Delete user admin
sorry, When I try to delete a user, I deleted the user admin. It was a screen refresh problem. I push to delete de user, but it did not work... I try again, and delete two users... ( user and admin ). I recreate again the user admin, but the user was created without administrator privileges .. I have opened ticket in suport but I need to fix it urgently because i need to create two new users... Can yo help me ?? thanks in advance.
Windows 10 creators update & Agent problem
Hi, I compared to this problem today. When i update my system to Windows 10 Creators. My Agent is disable. Then, i looked Windows Control Panel, i saw "agent downloeded pc". But, this is not run. This PC is see RED (Disable&close) in Desktop Center Manager. I try another computers about this problem. Same problem about it. Is there a mismatch about Agent (Windows 10 Creators Update).? Thanks for your interest. Best regards. Tahir
Service desk plus and desktop central integration licensing
Hi, We have a 1 technician and 850 asset license with desktop central. We would be buying 21 technicians with service desk plus. Can these technicians manage features in desktop central, or would desktop central also need 21 technicians? Thanks
Add Custom data for computers - export facility as well as import?
HI DC Admins, Is there an option to export custom data for "Adding custom data for computers" to CSV within the Admin / Inventory menu? Ive seen the import ability which i have used but my problem is now that i have inherited another 1000 users and want to export my original list, add the new users in this format & then re import? Thanks in advance. Rich
number of the latest version available? service pack
Hello is there a page or a link to know the latest DC's version available ? i saw the following page but it"s about 10.0.85 and now i am on the 10.0.106 https://www.manageengine.com/products/desktop-central/service-packs.html maybe you could add in the dc forum as it is present for the servicedesk forum regards Cyril COHU
idle time before logoff
where to add more idle time before desktop central logs you off
Problem Installing Hotfix - Process stalls when selecting "Browse"
Hi all, Is anyone else having an issue where the process of installing the latest hotfix stops completely (screen disappears) when "Browse" is selected to find the hotfix file? I have searched the internet and cannot seem to find an answer. Either I am the first or I just haven't searched hard enough. Thanks!
Difference between Desktop central 9 and 10 ?
Hello team Can you tell me how is it difference? any reason to upgrade? appreciate your answer. Thank you Roy
Citrix Xenapp
Hello, Is desktop central fully Citrix Xenapp compliant? Features like software metering per user, patching, license management (software scans), etc. Thanks
Delete alert for person no longer here
One of our employees had created an alert when certain software is installed. He has since left, and we recently disabled his email and now his reports are bouncing back to the helpdesk email account. I've looked though and been unable to find the report to delete it or direct it to a generic email address. I have a similar issue with ServiceDesk Plus, but will open another question in that forum as well. Any help is appreciated.
Best way to upgrade to Desktop Central MSP?
To all, I have Desktop Central 9.0.2.82 and get the message before logging in to upgrade. What is the best way? Does it install over the top of the current version without issue? Thanks everyone, Preston
Agent SO
Hello, Does the ManageEngine Desktop Central Agent work on all types of Operating systems?
Best practice for Software Categories - Desktop Central
Hi All, Im looking for recommendations or best practice when creating Software Categories within Desktop Central. I have set up the following Categories but wondered what you other guys would recommend or what you have set up? Any advice would be greatly appreciated... My Categories: Business Software / Communication / Accounting / Database / Development / Games / Multimedia / Freeware / In House software / Office Suites / Patches & Drivers / Personal / Security Software / To
Would like to have a new product between Desktop central and security manager, based on plan
Hello i use security manager pro and Ms VISIO to manage my it parc. 600 pc i try desktop central but it is too much complex.... I would like Manage Engine make a software behind security manager and desktop central but the most important is that it is graphical! - based on ms visio or equal, - we could add plans - we could manage many locations - we could have icons panels (pc printers, router, switch and many more, we'd like to create wich can have some fields what user can define and changed,...name
Salud del disco
Buenas tardes Desktop central tiene la opción para ver la salud del disco duro ? Gracais
Not accepting AD domain
I'm trying to set this up for an evaluation but the it doesn't seem to accept my domain. I've entered the full name of the domain and it asks me to use the short name. It even tells me the short name to use but when i put that short name in it says it is an invalid domain name. I cant find anything in the help to get this sorted. Any ideas? -Mahoney
Desktop Central Monitor Page?
Hi, I want to make display monitor page about Configurations. For ex. i want to see going updates or statistics about execute or in progress patchs. shortly, i want to see a Monitor Page about all statistics to Guest Level. Not admin... Can i make this thought? Thanks.
Sort by online/offline clients
Maybe it's already a feature and I'm just not seeing it but it would be great to be able to sort by a clients status, online, offline, not managed..
Lost inventory details after Updating to 10.0.73
We recently updated Desktop Central to the latest version 10.0.73. After the update, the inventory details of the computers has been lost / incomplete. I am not sure what caused this. The computers which were not scanned, are still having all the details. Please see the attached screenshot. Has anyone experienced similar issue?
Desktop Central update
I just updated to 10.0.73... however my login page now says there is an update for 10.0.83 What is going on? When I click on the download link it takes me to the 10.0.73 hotfix.
Desktop central server not starting up after upgrade to 10
Hi there After upgrading from 92073 to 100005 desktop central does not start up. are you able to urgently provide a DB fix? Error below. please urgently assist. Thank you [19:09:46:495]|[05-18-2017]|[DCServiceLogger]|[INFO]|[17]|[SERVER-ba952c13-667e-4905-9289-c817a69568cf]: _____________________________________________________________________________________________| [19:09:46:677]|[05-18-2017]|[DCServiceLogger]|[INFO]|[17]|[SERVER-ba952c13-667e-4905-9289-c817a69568cf]: *****************Starting
Free workshop - Secure your network from WannaCry ransomware attack!
Join this free workshop to get insights which would help you in your fight against the WannaCry ransomware attack. Register now
Switching to largely mobile workforce, questions
Previously our environment was largely a desktop lan that was easily managed. We're about to change to a largely mobile workforce, with users frequently outside of the network. Are there any serious disadvantages to running 500+ devices a remote/mobile agents using direct communication, or any reason why that would not be advised. Also, if we create distributions server to handle some of the load, will the agent attempt to use direct communication when the device is outside of the network, or should
DC MSP - pricing
I did evaluation of DC-MSP and I like what I see so far but I have question regards pricing. Since free version comes with ability to manage 25 nodes what happens with those freebies once I decide to buy 100 desktop license? I loose them and get 75 for the price of 100 or I end up with 100 + 25 = 125 ??
SOM Policy: Unable to exclude computer from being added to ManageEngine
Everyday computers are added to manage engine even though they have been excluded in SOM. Under SOM Policy I have Detect and Add New Computer unchecked. Even though computers have been added to the exclude list they are still added the next morning when they boot up. I have even gone as far as removing these computers form the 'Computer' container in AD to avoid them being detected. How can I prevent computers from being added to ManageEngine?
How to remove remove DCentral MSP agent from computer in remote office?
Remote install through cli (setup.bat) seems to be straightforward but I don't see option to uninstall dcentral agent remotely as well. Any advise?
File flagged as suspicious "304615-cdbxp_setup_4.5.7.6521.exe"
Our malware detection product has flagged the following as belonging to adware or PUA: C:\Program Files (x86)\DesktopCentral_DistributionServer\replication\store\304615-cdbxp_setup_4.5.7.6521.exe File modified date: 2/25/2017 4:47PM Detection date: 5/3/2017 Are there any known issues regarding this file being flagged as suspicious?
System details not appearing in computer details any more
Hello Since upgrading to 10.0.0.83 summary details for computers no longer appears in the computer details section when your looking at a computer. Screenshot of what it looks like is attached.
What happen with version agent when upgrade apply?
Hi, I want to upgrade Desktop Central from 9.2.060 to 10.0.73, after I completed the upgrade what happen with version of agents? Do I need re-install all agents? or Desktop Central upgrade with automate way?. Regards, Jordi
DC Mobile App Issue
Hello, I am trying to sync my desktop central server to my work phone provided by my company. When I open the app it asks for the server name and the port number, as expected. When I go to the admin tab all the information that its asking for is listed right there however when I go to enter it all into the app I cannot connect to the server. Does anyone know why this may be? I am 100% connected to my work network so there should be no issue there. Unless the information that the DC web portal is
Alternative Targets
Hello, Does anyone know if its possible to target DNS entries in desktop central? I don't see an option in the regular target drop down menu but I thought maybe there was a setting or a feature I have neglected to enable. Any help is appreciated.
dcinventory.exe error
Has anyone seen an issue during installation of the DesktopCentral Agent where dcinventory.exe fails? DesktopCentral could no longer perform an inventory scan on one of my computers, (failed with status "Asset Scanning is Locked"). So, I uninstalled the Agent on the computer and pushed the agent back to the computer from the DesktopCentral console. While it said it was successful, it still has the same problem when attempting to perform an Inventory Scan. The computers Windows Application Event
Desktopcentral implementation or sow
Hi all, we are looking for an implementation plan or sow, for desktop central. it can be in English or Spanish. is for an organization of around 1200 endpoints. thanks a lot.
Search box not working for computer names
Hi, It appears after updating to the latest build 10.0.82 that the search box in the top corner isnt working for machine names. If I try and search for a computer name it doesn't present anything. If I search for an ip address it presents a list of computers by IPs! Can this be investigated please? Eddy
Configuration to delete folders leftover from Windows Updates
I'm trying to reclaim disk space used by Windows. I know how to create a configuration to delete files within folders if the folder name is static. With Windows Updates, the .msu file creates folders with random-looking names that hang around afterwards. - examples: c:\0a423668f8ff7dde393873, c:\1bfd9a1fd85b1ae9fafd121a c:\078b3033bc67f41db8e6b0dc9bb08a74 Assuming it is safe to delete the folders, is there a way to filter for them and have them included in a folder cleanup config
DC server won't start after upgrade
Just upgraded DC server from 10.0.0.70 to 10.0.0.83 and now the service process won't start. The logs seem to indicate some sort of failure during the upgrade process. It is not possible to uninstall the patch thru the update.bat utility.
MEDC with IPV6
Do the product support IPV6 environment? In the product roadmap? Thanks.
Next Page