Summar on device after scheduled scan is not showing
Hi Team We are having some problem in a client sytem - CIMB AVIVA. When we try to do a scheduled scan by 1 AM at night, the device is scanned but the summary is not shown (even after we select to show the summary) and the Asset is not in shown in successfully scanned assets as well. Is there any known issue on desktop central ? thanks Gopi ME Tech
Teamviewer not supported for Auto-Uninstall
Hi Team Is Auto-uninstall not supported for EXE apps ? Like WinAMP or TeamViewer ? thanks Gopi ME TECH
configuration in disabling USB and ROM
hi i'm usign desktop central in Windows 7 profesional, the problem is i cannot connect or install an agent using windows 7. and also i configured in desktop central to disabled the optical disk drives whiich the cd or dvd ROM and the USB its almost 3 days before i configured but the status is " In Progress" we have 2 hundred plus of computer units, what should i do is it ok to wait or what? until when should i wait for this configuration to be excuted?
Desktop Central - August 2010 Newsletter Sent
Hi, Greetings from Desktop Central! The Desktop Central Newsletter for August 2010 has been sent. The newsletter has the details of the latest enhancements (build 70119) and the upcoming features that are under development. The latest update can be downloaded directly from our website Regards, Ananth
Cannot connect to laptops through remote control
Hello! We have purchased new laptops for our library, which we installed the Desktop Central agent on. When we try to access any of the laptops through the Remote Control option on the server it gives us "Firewall is Enabled" error. The firewall is turned off on the laptop, so this doesn't make any sense. Also, we know the problem is not the server because we can remote control any of our other desktop machines. One other weird thing: we were able to apply configurations to the laptop and it
ManageEngine Desktop Central can not intergrated to ManageEngine ServiceDesk Plus
Dear Sir, I try to intergrated the database of asset from ManageEngine Desktop Central to ManageEngine ServiceDesk Plus,I have to ServiceDesk setting menu already . So, if I fond 100 pc on my network from ServiceDesk Central i should fond all PC from ServiceDesk Plus too, but I saw only 60 pc. what i do wrong? please suggestion me. Thank for you help PL-xx
We need better support for 3rd party patches (non-Microsoft)
The Microsoft patching and associated bulletin information is pretty good but the same cannot be said for 3rd party application patches for Adobe and Mozilla. None of the bulletin ID links point to the URL on the vendor's site that describes the patch details. Clicking a bulletin link for Flash, for example, takes you to the Microsoft KB and an "article not found" page. Moreover, the names of the Adobe patches don't seem to jive with the latest vulnerability notes. Take the 08/19/2010 release
Windows 7
Has anyone been able to successfully test Desktop Central with Windows 7, yet? I'm in the process of doing now, and i'm running into issues with scanning the system for patches.
Question about deploy patch
When I deploy a patch from microsoft .. ?? I do the deploy of which I've been down before, or if they are not necessarily downloaded are downloaded and deploy does??. It would interest me first. 1 I think a group of test patches and do not give me problems two days will apply to the rest, but only these patches. If you do not want to leave new patches are applied. Thanks When I do a deploy of the patches of Microsoft ..??? I do the deploy that I have down previously, or necessarily if they are not
Remote Office Agent Details
In a Remote Office, will the Desktop Central Agent Details report the Name/IP of the main DC Server or the Distribution Server? Thanks - jsbac
Uninstall software from Inventory Tab
When will the Uninstall software from Inventory Tab be added in to Desktop Central I saw someone else ask this questions over 2 years ago and the response was it is on the road map. How long does it take to bring something from the road map to production? I don't want to invest my companies money in a product that takes years to update. Thanks
Distribution Server determined by subnet
We have seperated all our branch sites onto different subnets. It would be great if we didn't have to manage the distribution point for each computer and could instruct the Agent to use a distribution point based on a subnet. Is this at all possible?
Malware Bytes and CCleaner
I have two powertools that I use consistently when I work on desktops: MalwareBytes and CCleaner. Has anyone been able to script these into Desktop Central to download to the desktop, install, run and clean specifically?
Desktop Central patchlist & MS Update dont match
I am trialing this software and I have observed that MS reports that there are updates available, but desktop central doesn't seem to see them; specifically Malicous software removal tool, windows defender updates and outlook junk email filter. I am new to the software, and I have read many of the KBs and FAQs, but couldn't seem to find a mention of this exact issue. Obviously I'd like to turn off auto update on all systems, so what am I missing? Thanks
Enhancement request for DC - .csv import into Config tasks and selecting machines for Config tasks from DC reports.
When creating configuration tasks for items such as deploying software, I typically will use DC reporting to identify machines that may need or already have a specific piece of software or change. Sometimes I will need to export DC reports to Excel in order to provide a more accurate report on machines that need a software or change. Possible Enhancment 1: I guess the general request here is better integration between the different modules of DC with deployment functions. It would be helpful to
How to add computer additional information from external CSV file?
Hi! I need to add information from external CSV to field "computer additional information" in desktop central, ideas?
Third Party SSL Certs.
Is there an ETA for third part SSL certs to be supported. Currently have a godaddy ssl cert, what certs are supported?
Adobe Reader
How do I fix error with Adobe Reader disable message ?
What is Unknown Error. Code : 61453 ??
I have been trying to deploy Windows XP SP3 using desktop central and some are failing with the error code: 61453. Anyone able to give me an idea of what causes this type of error?
Symantec Endpoint Silent Removal
I am trying to uninstall Endpoint silently for the network on multiple computers. Now in my distrib folder where all the apps are located we dont have the uninstaller.exe/msi package for endpoint. So I thought I would try to push the setup.exe and windows would recognize that endpoint is already installed and give the option to uninstall. No Luck. How would I go about this? Thanks
Error 1067: The process terminated unexpectedly
Just installed the latest hotfix and when I went to restart the Desktop Central, it would go through the motions and then stop. Went into Services and attempted a start and would receive the following error. "Could not start the ManageEngine Desktop Central 7 service on Local Computer. Error 1067: The process terminated unexpectedly." Restarted the server itself and then the Service Desk server showed it was started, however could not access the web browser associated. After looking through the
Question: Differences, Desktop Central and Desktop Central MSP
First, let me apologize in advance for this post as i am sure its a duplicate. the search feature on this site is not currently working. Someone.... Explain to me the difference between these two products. i tried both, and it seems like the MSP one has less features. Yes i know its in beta and will have more features and editions as it nears completion. but for now, im looking for a comparison between the two.
Restart a service
Hi Guys, I am looking to restart a service, in the computer configuration there seems to be only stop and start a service. When I choose a new configuration and pick stop a service, then add the same service to start the service, it gives an error "Given service 'CrmAgnSvc' already present !" I need to be able to stop and then start the service right away. Any ideas or advise would be grateful. Regards. Billy.
Server Distribution
I am currently evaluating "Desktop Central 7" for a bank with remote offices. I really like the idea of having Server Distribution since it will be faster for local installs. I created 1 Server Distribution at one of the remote offices and had 1 PC get an update from it. I am trying to figure out where the PC got the software from, either the local server or the one at our main office. I have looked through most of the logs and don't really see anything that jumps out and says it was installed
Distribution servers
I have successfully migrated my Desktop Central server to a new machine using the instructions here. However, I am also using Distribution Servers. How do I configure each of the DS for the new server? Also, does it matter in which order I reconfigure the agents for the new server IP on the WAN and the DS? That is, would I reconfigure the DS before the I reconfigure the WAN agents, or would I reconfigure the WAN agents before I reconfigure the DS? Thank you!
Cannot modify Remote Office
I am trying to modify my Remote Offices in version 70117. When I change the IP address in Desktop Central Server Details, then click the Modify button, it says Successfully Modified Branch Office. However, when I then open the edit window again for the Branch Office, it has reverted back to the original IP. Please help.
Remote Office problem
I have created a Remote Office and downloaded the agent installer for that specific Remote Office in version 70117. When I manually install the agent on a computer it checks in with the server, but it gets added to the Local Office rather than the correct Remote Office. I made sure that I have downloaded the installer for the Remote Office and not for the Local Office, and I have tested several times with the same result. Please help.
Problems opening pdf files after uploading them as invoice files or license files.
When I use software licenses and upload pdf file, when I try to open it, it opens not the original file, but file with the name report.pdf and I get an error - something about the file being corrupt or invalid format. I tested it in 2 different installation of latest Desktop Central, using different pdf readers (adobe, PDFXechange, Sumatra), different browsers (Firefox, IE). I also tried to download file first, but it downloads as Report.pdf (not the name I gave it originally) and it fails to open
Add Workgroup VPN Client
Hi I am using Desktop central-7 in our Domain Environment .I need to add our VPN client to the Desktop Central. My VPN client is in Workgroup. I am trying to add the VPN client Using the Remote office option.I am able to take the assert Details. But i am not able to install or remove software package.It throw an error "The specified server cannot perform the requested operation." Kindly please help me on this error. Regards Krishna
How to change the Configuration deploy Time
Hi , I am using DC7.I was Deploy a configuration on a client it will take 90 mins to Process . can i change this configuration Deploy time. any one help me on this. Regards moorthi.
Clarification about Deploying MSIs
OK. One thing I'm not clear on is the switches for deploying a MSI package. If i want to use switches like /qn does it need to be a msiexec type of package? I've been looking at the help document and it seems for an MSI you can do arguments but not switches. If it needs to be a msiexec/exe type of deployment how do i reference msiexec.exe ? I just want to pass the arguments /qn and /norestart to an msi that I'm trying to deploy. If I try to put that in as an argument for an msi it fails. Is that
Desktop Central Command line options?
Hi Is there a way to trigger an install from the commandline from the client? What I want to achieve is when I deploy an OS with OS deployer, I have the option to run a command/action as final phase. This could be a script that triggers a deployement to the new client. Is this possible or is there another (better) way to do this? Thanks Jan
Desktop Central - July 2010 Newsletter Sent
Hi, Greetings from Desktop Central! The Desktop Central Newsletter for July 2010 has been sent. The newsletter has the details of the latest enhancements (build 70117) and the upcoming features that are under development. The latest update can be downloaded directly from our website Regards, Ananth
Unable to remote client computers
Dear Guys! Good day! We are having problems in remote control in desktop central. We are using it since May 2010, remote tool,software delivery and patch management is working properly. our configuration is the desktop central server administrator account password is different from our client administrator account password. but after last 2 weeks. we cannot remote our clients. we are experiencing "access denied" when we try to remote the client. one of the desktop central support said that we need
Workstataion Scanning over VPN
Hello All, We have come across an issue while desktop central scan's a worstation which is connected to corporate network over VPN. Issue what we are facing is, while scanning, instead of the getting the VPN range IP address as the workstation IP, desktop central takes the physical nic ip address (which is in most of the case a public ip or a wireless modem IP). Due to this; the remote connection functionality doesnt work while a user is on VPN. Do we have fix for this? Or i am i missing something
Subnet
Dear team im using the Desktop Central on our Active directory but i need to run a report that shows me all the subnets on all the pc's on our network is it possible ?
what are the Network Management functionalities?
I wanna to develop NMS but I can not specify the Network Management system functionality.
First Sun in Month Auto Patch Deploy Patches installs on random day of week?
Hi I was wondering why when I choose to Auto deploy my patches on 'The First Sun' in the month on all months does the schedule say it will next run on a Thursday? For example, I have a schedule to deploy patches to PCs and laptops on the 'First Sun' at 04:00 on every month of the year. When i take a look at the 'Next Run Time' of schedule it says 30th July 2010 which is a Fri? Has anyone seen this before and how do I get around this because I really would like to only install patches on a Sun
Patch is Already Installed Errors...
This was my first weekend attempting to deploy patches with desktop central, and while previous one machine patch deployments have gone well this has not. We have a total of about 58 machines, and here's the process I went through (manual deployment). 1. Run patch scan 2. Go to "Missing Patches" 3. Select All Patches 4. Click the "Install Patches" button. 5. Leave configuration defaults and click deploy. To speed up the deployment after the configuration shows ready I use system tools to reboot
Download Failed for SP3 of Windows
Hi I am not able to install Windows XP Professional Service Pack in client Machine.I am using Win XP SP2 in client Machine. " It shows an error " Draft - Download Failed Read KB " like this. any one Could you Help On this.. Regartds, Moorthi.
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