Request Print Preview is missing Work Log descriptions
We recently upgraded from 8.1 to 8203 and found out that the Requests print preview function is now missing the Work Log descriptions. We rely on this feature to produce written proofs for SOX auditors, and really need to provide complete information on given requests. How can we include the Worklogs descriptions in print preview? Also, is there any way to show the complete Work Log descriptions in listview at the bottom of the "Tasks" tab? It would make the reading much more efficient.
SMPP support for SMS
Do you have SMPP support for SMS? or only SMTP box for SMS?
E-Mail Reply's to a Request
Its there a way to have SDP remove extra conversation history in replys by removing or hiding anything that appears below a particular string? If there is any back and fourth via email the content can get pretty messy.
Manuales para administrador
Buen día. Tengo en la empresa la versión 7.0.1 de ManageEngine, recién me asignaron como administrador de la herramienta pero no se me proporciono un manual de usuario. algunas actividades las puedo realizar sin ningún problema pero ahora se me pide la "configuración de entrada de tiempo" requiero de alguna explicación y/o ejemplos para realizar dicha operación. Me ayudaran mucho con el apoyo. Saludos
Autocomplete E-mails id(s) To Notify
Hi, I have a question. When I am going to create a request, there is a box "E-mail Id(s) To Notify" I would like this box will autocomplete with information from directory active. Is this possible? Many Thanks, Regards.
SDP WEB
SDP does not run under IIS.. at least if I go to IIS on my SDP Windows 2K3 server it is not there .. and I don't see any Apache services running .. what WEB engine does SDP use ... anybody know?
Report run into a problem
Trying to run a report, first time SDP generate every report, the next try - gets error: Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com net.sf.jasperreports.engine.JRException: javax.imageio.IIOException: Error reading PNG metadata at net.sf.jasperreports.engine.util.JRJdk14ImageReader.readImage(JRJdk14ImageReader.java:62) at net.sf.jasperreports.engine.util.JRImageLoader.loadImage(JRImageLoader.java:274)
How to perform a bulk update of Assets and Requester site information
I currently have multiple sites (duplicates) that should be consolidated into one. How can I update the site information for each asset and requester without the need to update each individually? The new site is not visible to the technicians.
Upgrade consistently fails to upgrade from build 8206 to 8208
Hello guys, Never had issues with this before, since Postgres a bit more tricky it seems though... I already have succesfully restored a 8206 build because it would not start anymore after i tried to upgrade it from 8206 to 8208. So the newly installed 8206, including restored data works superb, but: When i try to upgrade this newly installed build 8206 to 8208 with UpgradeManager.bat, it consistently fails with 'Upgrade Failed' with a link to a restore procedure which i already did previously.
Report Request - all assetts assigned to users
im looking for a report that shows all the assetts that are assigned to users if a users leaves the company i would like to run a report which shows the assetts mobile phone laptops desktop docking station etc that they have assigned to them thanks Russ
Tools menu
It might be nice to have a tools set (like in OpManager) on the asset page, maybe on it's own tab or from the dropdown list to be able to web into an asset like you can with workstations under the remote control tab. This could be handy for items like printers, switches, etc. that have a web interface to them for management.
Getting error "trying to start postgresql" failed when starting up SD on linux
We installed free edition of ServiceDesk plus on linux, and when running sh run.sh, we are getting the error "trying to start postgresql failed". When we check in the service postgresql status, it shows as running. Please help. Regards
Login with same name already exists
I've added a technician and deleted it. Now I want to re-create the same technician. I can add all the details but not the login details. It's giving me the error above. This login isn also not found in requestors list. Where to find the login details and remove it? or How to resolve this issue? Please help
Wake on LAN
Is a WOL tool going to be available in ServiceDesk Plus (for workstations), or is that something that is only available in Desktop Central? Thanks.
iOS SDP push
Hello. When iOS SDP will get push notifications?!
Query Regarding Number of Calls Logged
Hi, If 5 calls are logged separately within the SDP system and are then merged into one single call Does the total number of calls reported to be logged total 5? When they are merged into 1 call and then closed, does this just report the 1 of the 5 calls are closed? Thanks Andrew
Disable non-technicians (requesters) from logging in
Hi, Does anyone know if it's possible to disable non-technicians (requesters) from logging into ServiceDesk Plus? Thanks in advance, Steve
HTTP Status 500 -
Dears Please help me on the following error: The server encountered an internal error () that prevented it from fulfilling this request. Regards Badai
Replies to Ticket Report
Is there a way to query tickets to get a report of the replies that are sent under by the technician? I would also need to be able to specify a technician.
asset management for non it components & agent instalation
i would ask you about asset management for non it components how to discover them automatically in ServiceDesk Plus, and search how to install agent on all workstation using script or domain controller.
Error HTTP Status 500
At the time of updating the status of an application in the servicedesk, throws me this error. HTTP Status 500 Error message description: The server encountered an internal error () That it prevented us from fulfing this Request
delete departments
hello multiple departments showed up the default settings, what can cause this issue? and how can i delete them cause they all greyed out when i tried to thank you
standalone audit
hello i traveled to an office and made a scan through the ae_scan.bvs and collected the xml files and when i returned back to our home office and tried to import them to the SDP i got the error "problem while importing the scanned xml file" i need an urgent solution for this problem
SDP Dashboard Customization
I would love to see some more customization on the Dashboard of SDP. Something that would be especially useful is simply being able to filter the dashboard by Group as opposed to Site, or in addition to site. If you can change this to Filter by Group so I can monitor how our specific Service Desk group is doing, that would be very useful. Thanks, Jeff
Asset Description
Since there is not a lot of room in the asset (product) field for a big description of the item, it might be nice if you could do a "mouse-over" or HTML "ALT" tag type of event, so when you put the mouse on the asset itself, it would pop-up a window that contains the comments field from the asset management - product list window. This way you could see a lot of information about the product without having to jump around to different screens and jump back.
need the date and time and IP address received or filled automatically
I've created a incident form that requesters must be fill when him/her has problem. but I need the date and time and IP address received or filled automatically inside this the form, and does not need to fill by requester. Regards, Mahdi
auto assign owner
hello when i use the auto assign feature for workstations and add a suggested user in the required field, this user gets added in the requester although it is already there, any solution for this problem
Acknowledge requester by e-mail when the request is updated
I'm using this setting "Acknowledge requester by e-mail when the request is updated." But every time I change setting of request made from email, the requester gets notified! So after some update, SD send 4-5 updates to requester ;(( Can you group some settings that SD could think it's the only one update. You can group this settings in one - impact, urgency, category\sub\item, request type. Or just make a SAVE button
Merge Duplicate Requesters
Is there such a feature? I searched the forums and found only years-old topics suggesting that the function isn't built into the system, but has this changed recently? For example, we may have one staff member called Joe Bloggs. On the system he may be registered as "Joe Bloggs", then accidentally registered again as "Joe Blogs". Would be really useful to merge such examples, as cases end up split across the different duplicates and therefore difficult to search for. Regards, Robert
new custom view
Hi, im having trouble creating a new custom view. i would like to set a site specific view however the site list is empty i chose Site > Is> then choose and the site list is blank. any one have any ideas
servicedesk server wont start
hi, we have a servicedesk licence and i want to have the application running on a different desktop. so i installed the application, but starting the server hangs on "starting application layer".
Problem with update 8211
Hi On the test server, I tried to upgrade from version 8208/8210 to 8211. I have a problem as in the screenshot. After a failed attempt to update the application works correctly. Has anyone had a similar problem?
allocate license regardless of site
Hi there, It would be a great idea to allocate license without the need to specify a site. This is to cater the scenario where a software was purchased and used across different sites. What do you think?
scheduled scan SNMP devices
Hi there, Is there a way to scan SNMP devices periodically? I can't seem to find that settings anywhere. Thank you for your advice :)
Importing incidents
We are trying to import incidents from ServiceDesk Plus Professional On-Demand into ServiceDesk Plus Enterprise, but the incident "Staus" is changed to OPEN. When I rexport the data out of SDPE, change the "Status" in Excel back to CLOSED, and then reimport the incidents they are changed back to OPEN.
Approval Link in Approval Mail Content
Hi, I saw there is $approval link for the message that sent to the CAB for recommendation in Change. However, I didn't find the $Approval Link for the message that sent to service request approver for approval... I think it makes things easier if there is approval link in request since the approver has to click the request link-> log in ServiceDesk to approve request currently. We are expecting that they can approve the request just by clicking the approval link in email, then click 'Approve' and
Set up a Business rule using Requester Addiotnal Field
Hello, i've encountered a problem using requester additional details imported from Active Directory . The base task was to create a Business rule according to some additional Request details. The detail needed was created as an Requester Addiotnal Field - Company, i wanted it to be fulfilled by "company" user atttribute in Active directory. As i succesfully configured ServiceDesk to fulfill the fields in Requester Additional Fields and Common Addtional Fields and imported it from AD, i realised i
Stop forced backup in SDP ?
HI Team, Please guide how to Stop forced backup in SDP while updating the new build. Current build Version: 8.2.0 Build 8206 Updating Version: 8.2 Build 8211 SDP Exe 64 bit. DB: MSSQL plz revert Regards Kunal Malhotra
Inventory issue - hardware transition
Gents, I see the following issue in inventory. I think, it's a typical issue in many companies. For example, you have two identical laptops: box1 and box2. Box1 is broken (for example, LCD crack). You need quickly fix user's issue. You move hdd from box1 to box2. User is happy, but you are not happy with a mess in the Inventory. What you will see in the inventory. You will see two laptops: box1 and box2. Box2 is the same, there is no any changes, because no any hardware scan. After Asset Explorer
Service Desk server will not start
Getting the same error other folks seem to be having on startup. Attached ouput of run.bat Please advise
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