Active Directory not view able.
We have used the same account to pull users from AD into ServiceDesk for a while now with no issue. However we recently realized that new users are not being imported, so looking at the AD import section, everything looks fine, I go to import and SDP doesn't show me an containers from my AD to select. Hitting refresh has no affect. I even tried using my own Domain Admin credentials to import and still the same thing happens, nothing is showing up in the list to pull from.