Email Commands Help

Hello,

Our team is new to ServiceDesk and we are coming from Spiceworks. Most of us rarely had to go into the actual Spiceworks system since we could do most everything via email commands. In Spiceworks, I could simply reply to a new ticket notification email and it would automatically assign me as the tech for the ticket. In addition, I could reply to any ticket and simply put #close in the email body to close the ticket.

If I understand Email Commands in ServiceDesk correctly, I have to make sure an email subject contains particular text, then write three lines of commands to close a ticket?

Is there any way to have ServiceDesk parse every single email coming in for commands and only have to type @@close@@ to close a ticket? It seems redundant to have to type in your ticket ID when you're replying to said ticket.

Thanks