Broken Attached Image in description after editing ticket
I'm having an issue (that only occurs sometimes) but is a pretty big nuisance. A requester puts in a ticket with an attached image; I then go in and edit the ticket in order to set the request details (without touching the Description). After saving the edits I made to the request details, the image in the description doesn't save properly. And when I check on the History of the ticket, I can see that it says the Description was changed from ".... [image]" to ".... [broken image]". Please see attached images in of the history, and keep in mind that I never make changes to the Description.
...
Please advise.
Jeff