Hi to all,

 

I was wondering how to create a report for Work Log (By Technician and By Group) having work logs from Requests, Problems, Changes, and Projects (that are open or closed) for a particular date range. The reports available are taking into consideration only requests.

 

As I understand this could be possible with a custom report. My problem is I do not have the necessary programming skills to create one.

I am using Servicedesk Plus Enterprise 8.2.0 Build 8207 with the integrated MySQL database.

I need the report to include the following fields:

I would also need a section that lists out each technician and how many total hours were entered in the given date range.

Thank you in advance.

 

Blake