Customize Approver Based on a field value - Deluge Solution
I have a service catalogue template that I want to use to create a request for user access that needs to be approved by different people based on the value of a field. I have a checkbox field with Software A and Software B. If user selects Software
[SDF-25815] Support group to multiple sites
Hello! Is there a way to have the same support group to be associated with multiple sites? In our case we have several groups that serve multiple site users, and right now the only way I see to configure this is to create a different "copy" of each group
Hide Subject from Service Request template
Hello Community :) if i want to hide the subject from the service request template. how to do so? i was able to hide the description using field and form rules , but no option for subject
SD+ - v14302 - Can't delete or open many requests
Hello, I'm trying to depure some requests from my SD+ but I'm receiving the following error message for around 193 requirements: When I try to open any of this specific requirements, the following error appears: Can you help me with this issue? Rega
Including SNMP data in CMDB Report
We recently scanned in printers using SNMP scan into our ServiceDesk Plus CMDB. The data such as sysLocation is present, but I cannot write a custom report to pull that column/field data. It appears just the SNMP data cannot be reported using custom report.
Need help understanding groups.
I am not sure how groups is supposed to be used. I am trying to set up requestors in a group, and another requestor as the approver of that group. I create a requestor group and add requestors to it. I create role names in organizational roles under groups,
Masterclass: Advanced Series - Session 1 - Hack your service desk for the new normal (Sep 24th)
After the resounding success Masterclass 2020, we are delighted to bring you an advanced version of the Masterclass for ServiceDesk Plus users. If you missed out on the earlier versions, now is a good time to check them out. In the upcoming advanced series, that begins later this month, we will cover topics such as integrations, CMDB, scripting, advanced admin configurations, and more. We have designed this series keeping in mind the needs of our users and also popular requests from our customers
Viewing Tickets Logged by me when im a technician.
I had a question from one of our technicians today. We use Service Desk Plus on Prem. Your Version : 11.3 Build 11306 When I login as a user, I can easily see all outstanding cases that have been logged by me. When I am a technician, I cant easily see
How to assign task to multiple users in project
How to assign task to multiple users in project
Soultion Search
When trying to search for a solution with a keyword, nothing comes up. but the word is on the solution?
ServiceDeskPlus bi-directional integration with JIRA
Hi, We have been trying to integrate ServiceDeskPlus with JIRA for a bi-directional communication. By this we mean, 1. We should be able to create a JIRA ticket from ServiceDeskPlus incident ticket 2. We should be able to add couple of user defined fields
Asset Ownership History sorting errors
Hello, From time to time, we discover entries (usually just one or a few) in the Asset Ownership History for a particular asset, that aren't sorted by date correctly. All other entries are correctly sorted, by date from most to last recent. We haven't
Barcode
How to add barcode mapping field in manage engine?
Custom workflows for tracking procurement
I'm trying to migrate the IT team that I work with from some Jira projects to ManageEngine SDP. I am looking to migrate the current purchasing workflow, however, the status that the work goes through differ from what is provided through MESDP. Is there
Asset custom fields with information not showing in reports
Hello, I have created several custom fields for pc but in the reports they always show the value as "no assigned" even though they contain data. The same happens with any custom field: drop-down list, a single line of text, date... It only happens with
Asset Reports with specific fields (not appearing) in Custom Reports Choices
I am trying to make a custom report for my assets. The problem is that I cannot select some fields that I need. Here is the Original Query SELECT MAX(workstation.WORKSTATIONNAME) AS "Workstation", MAX(compGrps.NAME) AS "Computer Group", MAX(chassisType.NAME)
Duplicate IDs on request detail HTML
Hi Team, I was trying to put a button on the right panel, near the RLC transitions section with a page script when I noticed that its section identification (data-cs-field="rlc-section"): has a duplicate value inside "request-header-info": So, if I use
Send SMS when ticket assigned to technician.
How I can Send SMS when ticket assigned to technician.
How i can make to Stages for approve on Change
Hello I need make More stages for approvals : Example : Of from((CAB IT )) approved then going stage 2 to ((CAB IT Manger )) but CAN IT Manger if (( CAB IT)) Approved then he will see the change
SMTP traffic not being sent through Graph account but appearing in personal drafts folder
ServiceDesk Plus free edition. I setup Graph initially and selecting my login it started grabbing emails from there. Oops, my bad. I deleted all that and managed to login with the email account I want things to come in and out through. Both INBOUND and
Users can often not log in - username or password invalid
For about 2-3 weeks now it's increasingly difficult to log in to SDP. Even though a correct username and password was entered, the logon-screen tells the user that the username or password are incorrect. This applies at least for several normal users,
Setting Service Request SLA based on Service Request field
Team, I'd like to be able to set the SLA based on a field's value within the service request. I'm working with resource fields. My use case is the following: I have a complex process by which we integrate medical devices. I'd like to use one form for Adds/Moves/Changes. The form contains a resource that has a field called Device Integration Type Business Rule on field Device Change Type change: IF condition Device Change Type = "Add" THEN set SLA to 15 Business-Day policy IF condition Device Change
IIS Support?
Does ServiceDesk Plus support IIS? If yes, is there any documentation on how to configure this?
integration with skype
Hi is there a way to integrate service desk plus with Skype in such a way that it can Allow a quick conversation on a particular ticket on Skype and keep that conversation on your application after resolution?
AD User's fields
Hi, Is it possible to change user's primary email in user's fields in ManageEngine SDP in a way that primary email would be same as Active Directory user's homepage rather than email address? Thanks in advance
Meeting Management
Dear Sir/Support, i suggest to add meeting management to servicedesk plus, the objective of this feature to collect all informations about meeting related to IT Department in the same portal, meeting may related to project, problem and change. the meeting should include the minutes of meeting (Actions, notes, attendees, organizer, location, date time and relation to other modules in ServiceDesk Plus)
When adding a reminder to a request have the option to remind the technician
In Service Desk Plus you have the option to add a reminder to a request (in the actions menu) this is a useful feature but currently the person that creates the reminder is the person who gets reminded. We have a need from time to time to add a reminder for another technician for example a supervisor of call queue monitor may want to remind the assigned technician to do something. It would be good if there was something like a radio button and you have the option of "Remind me" or "Remind the
Is there a way to setup a technician for the project module only?
We have a 3rd party working for us and want them to add projects in service desk.
Query for Workstations Division to Desktop & Laptop
I have some assets in my warehouse including worksations (desktop/laptop), PC monitors, switches etc. I run the following query in order to retrieve some data about my warehouse. The problem is that in the exported xls I cannot divide the workstations
Service desk plus Custom Service template. Need an option to only be available if another option is selected.
So we are looking to create a custom service template. Basically a request for a laptop sleeve. But only allow that option to be checked if they have checked they need a laptop. Is this possible?
API and scipt
We want to automate the task creation for respective tickets, but the API is preventing us from doing so with a script. Now, we are attempting to do it in PHP, but it's giving us an error with the input data. The only time we succeeded to enter data,
OAuth Authentication (EWS)
Hello, I was wondering if anyone could help me regarding OAuth Authentication in Service Desk Plus, we have spent the entire day trying to fix the errors that we are getting, I also tried your "troubleshoot" guide, and your instructions and the video
Change Submission in stage 1 - cant move on until Subcategory is selected
HI, When we submit a change and it is in stage 1 - We cant move onto Stage 2 until Subcategory is selected, however Subcategory is not a mandatory field for us. Any ideas?
Why are change comms not going out?
We have created a change workflow, so that when a change is submitted and is in the Requested status. An email should go out to the requestor. However this doesnt happen any ideas? All other Automation Notification rules for Change is turned off.
Multiple departments selecting option for while creating user access
Dear Team, Our organisation has multiple departments, and for each department we are creating separate logins. Sometimes a single user needs to view all the department requests, so it's a bit tough to navigate multiple logins. We are not able to provide
Image on Resource Question
Hi, Is there anyway of adding the Image to the actual Resource question, rather than the options? From what I can see you can only add the image to each option underneath, but it not able to set it as the Select Item image which shows the blank image.
Attachment failed
Hi ALL. SDP 14304 We have File attachment filtering with exclude: adp,apk,bat,cab,chm,cmd,com,dll,dmg,exe,iso,jar,js,msi,msp,mst,vb,vbs When i try add .sql file to task I have error: Attachment failed How i can fix it ? select * from attachmentconfi
Send notification to CAB
How I can Send notification to CAB to approve a change?
Problem edit Technicians Internal Error
HI, when i try to edit a technician on SDP i get Internal Error. The error appears to me only on a technician on any modification. Version : 14.3 Build 14303 DB: PGSQL
problem to Add Request via - /api/v3/requests
I have problem to Add Request via /api/v3/requests all time getting response { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4001, "field": "requester", "type": "failed" } ], "status": "failed" } } p.s i can update req. with
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