[Security advisory for CVE-2021-44526 and CVE-2021-44515] Authentication bypass vulnerabilities in ServiceDesk Plus and Desktop Central
Hi there, This security advisory addresses two authentication bypass vulnerabilities that affect ServiceDesk Plus versions up to 12002 [CVE-2021-44526] and ServiceDesk Plus customers who use the Desktop Central agent for asset discovery [CVE-2021-44515].
Task report query
Hi, Service Desk plus 14.2 I am looking for a report on tasks - comparing scheduled time v actual time. Broken down into groups
after upgrading service desk plus to 14.2
after upgrading service desk plus to 14.2 technician page appears without any features (setting , asset , change )
Reports of Changes
Hi I'm looking to have two reports created that focus on Changes. Report One. List all the Changes logged into Service Desk within the last month. With the headings Title ChangeOwner Category Priority Change Type Stage Status Report Two. List all the
Sending Notification failed for notify type - error since update to 14105
Hi Since the update to 14105 getting this error: Sending notification failed for notifyType : Technician for woID : 205999 Reason : {"response_status":{"status_code":4000,"messages":[{"status_code":4012,"field":"to","type":"failed","message":"Value not
"Check the application server internet connectivity or verify the configured proxy settings."
Today I am seeing the warning banner at the top of the application which reads "Check the application server internet connectivity or verify the configured proxy settings." There are no proxy settings, and there is nothing wrong with the internet connectivity
Discovery - Scan Settings
Hi there! Is it possible to allow duplication of the service tag and MAC, and leave only the name field unique?
Standard access limits for scan VMs.
What should be the level of access to scan virtual machines (VM)? What should be the access level to fetch users and assets from Active Directory? Unfortunately, scanning assets with root and admin access is incorrect in terms of security This operation
Service Desk Plus - Not Starting
Good Afternoon, We are having some issues when starting ManageEngine ServiceDesk Plus - We Upgraded to the latest build and tried to start the server but it is now not starting, We have ran run.bat and it start's up fine like that but does not start when
[SD-107351,SD-107303] Issue After update to 14.1 Build 14102
Hi, After upgrade, we noted different issue: Notification Bell doesn't works When a tech reply to requester, the system notify to tech this reply, (doesnt work intelligent notification)
How to add attachments in notification with api
import requests url = "url/api/v3/requests/{request_id}/notifications" headers ={"authtoken":"XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX"} input_data = '''{ "notification": { "subject": "Re: [Request ID :##1##] : Unable to fetch mails", "description": "Description
Query to list the pending approvals of a Service Approver
I'v found query to list pending approvals, but it is related to Servicedesk MSP: https://pitstop.manageengine.com/portal/en/kb/articles/query-that-lists-pending-approvals-of-a-particular-service-approver Can anyone share a version for on-premises Servicedesk?
Compatibility Issue between Cloud Computing Solutions and ServiceDesk Plus after Updating to Windows 11
Hey everyone, I recently updated my laptop from Windows 10 to Windows 11, and I'm encountering compatibility issues between my cloud computing solutions and ServiceDesk Plus. I was wondering if anyone else has experienced similar problems or has any suggestions
Requesters logging incidents from SharePoint intranet
We have a SharePoint modern intranet site we use for colleagues to access the document library, company news, events, to complete forms and links to software applications. I know the requester portal exists in SDP but how can I embed the requester portal,
How can I turn off 2fa via Google Authenticator at the backend as cannot log in to SD Plus
How can I turn off 2fa via Google Authenticator at the backend as cannot log in to SD Plus with the admin account? Can you please provide a script for this as cannot get any further after password accepted. Using Linux and postgresql on SD Plus v14300.
Report showing all tickets resolved in the last week
Hi, I was hoping to get some help with a report I've been struggling to create. The task is to create a report that shows all the tickets that were set to resolved in the past week. Results should show ticket subject, and the user that set it to resolved.
Change field color on submit
Hi, I'm looking to change the color of a field on submit when certain criteria is met. I see there is a similar topic but does not quite match what I need. I want to change the background colour of a field when 1 option is NOT selected. I have tried the
In purchase order , seller e-mail is not filled in
Hello, When i want to put out a purchase order ,the seller e-mail isn`t populated anymore. What could be the cause for this ? Running latest build: 14303
Filter all tickets with comments
Hi, is there a way to filter all tickets with comments?
Changes - not moving from stage when approved
Changes - not moving from stage when approved. this started when moved to the latest version 14.3 Build 14303 we find that only when a Technician with SDAdmin role hit the approve Change move to the next stage, but the Changes Tecnicians dont have this
/n in SMS text
On Custome trigger I create a notification base on SMS but it sent SMS, in SMS text I see "/n" how I can Remove /n?
Technicians can't add WorkLog
Hi ALL. After update to 14300 we detected several issues of SDP. First is: Technicians cant add WorkLog Field OWNER is empty and can't be selected ( But if I added this Technician to SDAdmin issue fixed.
Security Advisor banner, Know More link address
When signing in to SDP today I was greeted with a Security Advisory banner with a link to "Know More". When clicking the link, I was sent to the Migration Sequence page. https://www.manageengine.com/products/service-desk/on-premises/migration-sequence.html
Autocomplete Fields Based on Site
I am working on creating a New User Request form for my users. I would like the ability for the user to choose a Site from the location lookup field, then the Business Address would autocomplete based on the address fields from the Site. Is this pos
Connect URL Won't Work EWS oAuth
Im trying to setup oauth for my 13011 build so that I may upgrade to the most recent version and I've completed all of the steps accept I cannot get my connect URL to work for incoming or outgoing in my mail server settings. Support has told me to do
Is there any way to edit the list of request filters available for users?
We are getting ready to go live with ServiceDesk Plus, and one of the final things I was looking at was on the Requests page for the users there is a drop-down which defaults to "My Open Requests." There are a number of filter options we won't be using,
Resend survey
Hi there I am looking for this is there away to resend a survey for the same ticket incase if the requester mentioned I submited by mistake and I need to correct my input
ServiceDesk Plus 14302 issues
Several issues since upgrading a test instance from 14104 (current production version) and then to 14300 and 14302: -On starting the test instance, the servicedesk-plus.log under /var/log grows out of control to 150 gb plus in less than an hour, eventually
Merged Request - Cannot forward to different support group?
HI It looks like I cannot forward an existing merged request to a different team? Steps to replicate: 1.Create a test ticket 2.Create second test ticket to same group 3. Merge the two tickets 4. Try and forward that ticket to different support group Doesn't
Users can see private technician messages in history tab
Hi. When a user logs into the Self service portal, they are able to read private messages sent between technicians in a request. Its not shown on the request tab, but if the user chooses the history tab, it allows them to see private messages!!!! This is a huge bug, and must be fixed ASAP Regards Christian
Scanning workstation
When scanning, the workstation is transferred to the list of servers. How can I get my computer on the workstation list? version 11.1 Build 11100
Automated close problem
Hi! Automated close option is selected, however it doesn't work. please, I need help. Does anyone in the community have a solution? Thank you.
SDP On Prem v13009 - Restore backup failed - Cannot open backup device
I am trying to create a test server and I am at the step of restoring the database. When I run the restoreData.bat, I receive the following error: Operating system error 2(The system cannot find the file specified.). I've verified both my servers are
Gamification
Is there a plan to create a gamification aspect to the application?
On my SDP 14.1 Build 14102 (installed onpremises on postgres) I just have a case of all 2 SDadmin accounts changed passwords
I managed to recover access with the know commands But this is strange... Also the tech passwords are expiring and the setting is to "never expires" could this be a bug or I have some security issue on my network? Are there any logs for the IPs that changed
Custom Trigger to add 30-minute work log
Our teams do not currently require the use of work logs, but we are considering a change. One of the questions that has arisen is whether it is possible to automatically add a 30-minute work-log to account for administrative tasks associated with the
Problem while BackingUp DB
We are trying to backup but its giving an error while running backup batch file "Problem while BackingUp DB" in backup logs showing errors Caused by: org.postgresql.util.PSQLException: ERROR: unexpected chunk number 1 (expected 0) for toast value 3605208
Create a local administrator
Hello, unfortunately, due to a cyber attack, we had to change the authorization process, specifically the login procedure for ServiceDesk to the Active Directory. As a result of the attack, we were unable to make the necessary changes in the console beforehand,
IDEA: In Custom View, Criteria for Requester is Logged In User
I appreciate that there is now an option when building custom views to set the criteria of Technician is Logged in user. Unfortunately that option does not also carry over to Requester. I would like to allow technicians to have a view that is relevant
REST API send task comment
Hello! I need send comment in task by rest api (with notification preferably). The comment example from rest api documentation can't add new comment oO By this example: I do this: http://localhost:8080/api/v3/comments?INPUT_DATA={"comments":{"tasks":{"id":"8"},"comment":"Changes
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