Workflows
Hi, Are there any guides for setting up workflows? I'd like to set up a simple request workflow for software licence purchasing. User requests a licence for say, Visio, their line manager gets to approve/decline the request and store the answer in SDP.
Import requests to a specific template
Is it possible to user an xls file to import several requests to a specific template?
[SDF-89712] Is it possible to use Field and Form Rules to dynamically add checklist templates?
We're using SDP 11128. We started using checklists in our service requests. We have a number of service request templates which are essentially identical with the exception of the checklists. Instead of having multiple copies of the same template, we'd
Purchase Module: Handling POs that we need to short pay
Folks, I'm using the Purchasing Module but I keep coming across this issue. (I hope I'm just missing something.) We have a PO built around a quote, we get the approvals, we place the order, receive the assets. The issue starts when we receive the invoice. Frequently, some vendors will send us an invoice with discounts, price breaks, etc., and so our PO no longer matches the invoice. From an approvals standpoint, this is still fine, because we have approved, for example, $100.00 but we are being
404 Error in deleted user notification
Hi, In Arabic, Chinese, Japanese language and click on deleted user notification, I get page not found error(404). In English language everything are okay, but in Arabic, Chinese, Japanese (Unicode Language) error found. I think it's a bug issue. Build
Reply to template replaces the entire message content
Hi all, Before the upgrade to build 10000, we have extensively used the Reply To templates and the behavior was as expected, when a Reply to template was selected the content of the current message would be replaced with the content of the template. More exactly whatever was above the signature and the rest was left in place. Now the behavior is changed and all text is replaced by the template. This is counter productive, if only to think you want to forward a message: now you need to copy-paste
Zulu openjre 1.8.222
Hi Team, We are planning to upgrade our service desk to build 11100 and since it updates Oracle jre to Zulu openjre 1.8.222, we need to perform security assessments therefore could you please provide the Zulu openjre 1.8.222 installation file, as we
[Term of the Day]: Haptic Technology
Term of the Day “Haptic Technology” Definition — What is Haptic Technology? The word haptic is derived from the Greek "haptikos" it refers to the sense of touch, the sense felt by humans upon touching an object. Haptic technology aims to simulate
Access to attachment file to approver when he hose not access to request
Hi, Please consider this scenario: When we raised a request that have a attachment file and send it to approver, the approver can approve or reject request, but he can not access to attachment of request. We do not want him to have access to the request
Custom Report Help
Below is the custom query report that we created which worked fine for my team. However, we were requested by our Finance team to create one with several other pieces of info. We are good on all of it with the exception of the Level 1 and 2 approvers.
Push notification for Android
Hi, Our ServiceDesk are now growing pretty much in our organization and we now start to introduce more staff and not only IT issues. Now we will use ServiceDesk for janitor, deviation more and more project management. Some technicians use iPhone but we are also some technicians who use Android and us Android-users really wanna have push notification on our smartphones aswell, just as iPhone-users. What is the plan to activate that?
[Term of the Day]: Hyperautomation
Term of the Day "Hyperautomation" Definition — What is Hyperautomation? According to Gartner’s report on Top 10 Strategic Technology Trends for 2020, hyper-automation "deals with the application of advanced technologies, including artificial intelligence
Interesting Features
Hi, At https://ui.servicedeskplus.com, in "In Design" section, you have provided very interesting features, especially for Asset and Project sections. For example, Asset Booking, Asset Audit, Asset Replenishment, Reclaim Asset, Project Collaboration,
ServiceDesk Plus Live Chat Widget Does Not Load Chat After Authentication
Hi all, We have embedded the SDP Live Chat widget into one of our webpages. However, even after we authenticate via SSO and we refresh the page, the chat widget appears with the login options as if we had never logged in at all: If we enabled just "pass
Is it possible to add "Reply" to closing dialog?
Hi ManagedEngine, would it be possible to add the Reply Function/Filed to the closing dialog? So there is only one click for the technicians to close the ticket and everything could be completed:
[SOLVED] User Can NOT Download Attachments in Approval Pop-Up window
HI In Servicedesk Plus, a guest user can not View Or Download an attachment File(JPG) in Approval Pop_up Window. The downloaded file is also corrupted SDP Version: 11121 DB: SQLServer
[ForYourInformation -14] Self Service Portal Customization
The Self-Service Portal increases visibility into daily IT operations and additional focus on service quality and customer satisfaction. Self-service portals are the best way to achieve that without spending extra IT effort. In Service Desk Plus Self-Service Portal can be designed and customized by the administrator to display it in a way that he/she requires the users to view it. This customization option allows the administrator to re-arrange, restore, add, delete, hide and re-size the widgets.
[SDF-84776] JIRA Integration - Attachment
Greetings, I already did the basic integration with JIRA following these steps "https://help.servicedeskplus.com/jira-integration" but I need to send the attachment from my SDP request to my Jira create a ticket. I don't find any documentation to send an attachment to Jira. Can you pls help me to do this. Best regards,
[Term of the Day]: Ad hoc Network
Term of the Day “Ad hoc Network” Definition — What is an Ad hoc Network? The term “Ad hoc” is a Latin phrase that literally means “To This” and is commonly understood as meaning “For This Purpose.”Ad hoc networks are mostly wireless local area networks
[SDF-84438] Bulk add pick-list values
How do I bulk add few hundreds pick-list values to resource/contract/workstation and other fields? Only inserting values into SQL table UDF_PickListValues? Please explain the correct way to do this, especially how to generate the correct PickListID value.
When to use additional fields vs resources in service catalog templates
I am trying to gain a better understanding of when it's best to use additional fields or resources when creating a service catalog template. I feel like we should only create additional fields when these fields can be used across request types (service
Report for Category and Subcategory
I would like a report to view my categories and subcategories so I can make decisions on which ones I can hide/delete or need to still need to be created. Is there a way to export a list of categories and subcategories or run a report so for this?
CTI integration in ServiceDesk Plus
There's currently no integration in SDP for IP phone systems. Strange since SupportCenter has had this functionality for a while. At least SDP shouldl support basics like: Screen pop up displaying the caller information, saving time and effort in database lookup. Click to dial option to call customers instantly.
Reports with dynamic fields
Hi, is there any option in SD 7506 to define report with dynamic field? For example list of Resources (IT assets) assigned to specific users. I would like run report with dialogue window where I can select user. So I can print all resources assigned to him. Thanks David
[Term of the Day]: Webhook
Term of the Day "Webhook" Definition — What is a Webhook? A Webhook, sometimes referred to as a "reverse API" is an HTTP callback that facilitates the communication from an application or service to another that takes place following a pre-defined
Integrating SCCM with SDPlus
Hello, I would to know if its possible to integrate SDPlus with SCCM. According to this thread here - (https://forums.manageengine.com/topic/mesd-integration-with-sccm) ManageEngine has promised to make this feature available in their future builds. I'm wondering if its available yet. We use SCCM in our environment and its agent is already scanning our workstations. If SDPlus has a feature to integrate with it, instead of going for agent / agentless scan, it can directly pull in asset information from
CAB Approval with $ApprovalEmailAction
Hi, I have a quetsion regarding possibility to approve a change via the $ApprovalEmailAction. It would be a real quality of lite improvement if we could use the same variable ($) in all modules and notifications across Servicedesk Plus. In the "Send for
Getting a handle on Sites
I am configuring ServiceDesk Plus for our company and am struggling a little bit to understand Sites and how they are used. We have two office locations, plus a handful of associates who would normally work from home full-time (the entire office is
Auto re-open 'On Hold' after set time period
Sometimes a user will raise a request that needs actioning at a later date - for example, a user is leaving next month. I would like to be able to set the ticket as ON HOLD, and specify a date for the ticket to re-open automatically. Thanks, Ed
“Technician is None” not displaying unassigned tickets
When I make a view using filters and we technician is none so that I can see all unassigned tickets, nothing shows or displays.
[Term of the Day]: Digital Asset Management
Term of the Day “Digital Asset Management” Definition — What is a DAM? DAM - Digital Asset Management is the process of organizing, managing, storing, and distributing digital assets across an organization. A digital asset can be any digital file
How to delete a site?
We have some old sites I'd like to delete or make inactive. When I go to Sites, I do not have an option to delete, disable, or mark inactive. How can I do this? I'm using SDP 11128. Thanks.
[Term of the Day]: Intrusion Detection Systems (IDS)
Term of the Day "Intrusion Detection System (IDS)" Definition — What is an IDS? IDS, an acronym for Intrusion Detection System, is a device or software that monitors a network for abnormal activities or policy violations. Suspicious activities trigger
Bulk Change Location in Assets
I need to change the locations of over 1000 entries in the assets database. Is there a way to do that bulk?
Bulk Change Location
I've got over 1000 entries in assets I need to edit. Is there a way to made the changes I need to make in bulk instead of clicking each entry one at a time? For example, I need all locations set to Mississippi. How can I change them all at once?
[SOLVED] Cannot Update Organization Details
Dear Support/Community, I'm using SDP version 10.5 Build 10503 and organization details page doesn't seem to work properly when saving data, after editing and saving, no data saved and default page data returned.
Masterclass: Advanced Series - Session 2 - Build a high velocity incident response tool chain (Oct 29)
In this session, you'll learn how to link ServiceDesk Plus to the ManageEngine operations tool chain and how to operate an analytics-driven service desk. You'll also learn about features that will help you separate management and bureaucracy, enabling
Dedartment column
I want to add the departments section on the request creation screen. But it is not in the options and I could not add it. I entered the options in the departments section on the management screen. I want to add it in the default template. Can you help
Login Failed by SAML Single Sign On
I hope you are safe and sound, I am going to implement a feature in the Servicedesktop plus that is called SAML Single Sign On.In this implementation, I have the following services: Active Directory CA ADFS APPLICATION SERVER (Service Desk Plus 11.1.28
details of Financials tab
Hello In the Financials tab of an asset, I can add costs such as service cost , Move/Change Cost. I do not have a correct understanding of these values. is it possible Define service cost , Move/Change Cost? is it possible that define the service cost through the purchase order? is any relation between "service cost" and "service price in purchase order"? is it possible to define the "move/change cost" through the purchase order? regards
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